Company Profile

TURNING A GOOD BUSINESS INTO A TRULY GREAT BUSINESS 20-04-2017 TURNING A GOOD BUSINESS INTO A TRULY GREAT BUSINESS We understand that our clients require their networks to be effective, reliable and secure, with equal importance to be placed on providing centralised support. V4 Telecom deliver all this without the need to speak to one of many call centres, without having to press multiple options before being placed on hold, and without being passed from one department to another. We provide all of our clients with the same level of excellent core service levels. We don’t pigeon hole your business based on account size or revenue, and all of our dedicated account managers are trained in all of our services to the same level. V4 Telecom believe that delivering a solution which is commercially viable comes easy to us, so we place extra care and attention on account management and service levels which helps us to achieve high levels of client retention which is recognised by all our partners. We understand our marketplace, more importantly we listen and understand your specific needs to provide the solutions that best fit your requirements. V4 Telecom is a leading independent telecommunications company where we offer a tailored approach to all areas of business communication across the globe. V4 Telecom provides independent impartial advice & support for your telecoms with fixed lines, mobile and bespoke applications; we complete the package with account and device management providing total control of all your telecoms, and of course work closely with you as a valued customer, designing a bespoke service for your exact requirements. T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member Alkan Telecom, Company Profile, 2011

Brands That We Have Built W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

V4 PARTNERS ICO Member OfCom Member FSB Member T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

Brands We Continue To Build W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

Mission & vision Vision Mission “To be the regional telecom solutions & services provider of choice” Mission V4 Telecom remains committed to you, the customer in the form of a Business Partnership, not another Account Number as most Tier 2 Suppliers do. We invest the time, the energy and the effort to understand the needs of your Business & marry them as a true fit to the solutions you receive from V4 , and how they can help you scale up without any further capital outlay & still lend you the security you need to grow your Business. Our profits lie in your growth. For you as a Customer, the ethos of a partnership with V4 is simple: Our Team has the clear mandate to find you a solution at all times that fits your immediate needs & long term goals in the most cost effective form, and continue to support that solution through the term of the relationship with our full knowledge, skills and empathy. We have managed to build relationships in partnerships where maybe the margins weren't commercially great but both sides would continue to do steady business together in the longer term. We have customers who have a direct line to our General Manager or the MD who are not our biggest accounts commercially but we value the relationship massively because of our long history in the relationship. That’s the mission statement at V4, put you the Customer at the center of what we do & strive for, and allow each partnership to thrive. As you grow your Business, this leads to automatic growth for V4 as your Supplier. T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

Your trusted telecoms provider . VALUE & SERVICES Your trusted telecoms provider . Our aim is to become you’re telecom provider and to achieve the following key objectives: To save you time & money. By listening to you're objectives and challenges, and understand your business needs. To provide you with strong robust & reliable service To give best advice and follow best practice. This offers your business peace of mind knowing you are with a provider that that can be trusted. To help you maintain your competitive advantage With the deployment of relevant new technologies we help you deliver solutions and results, as our success is measured by our client satisfaction.   To maintain on going efficiencies and savings To retain your business, your trust and your account. That is our end goal at v4 Telecom. T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

VALUE & SERVICES Due to our unique business relationships and our status as one of the UK’s newest telecom providers, our aim is to provide you with first class customer service. One number to call for all your account and service queries, with a dedicated account manager allocated to your account. The V4 Telecom Solutions team have experience that spans back from the infancy of telecoms to ensure you and your organisation are aware of the latest solutions available now and constantly updated with future technology in the regular account reviews that will be provided. V4 Telecom, riding the wave of technology…… We provide complete communication platforms focusing on cost effective and performance generating solutions from mobile technology through to fixed line installations and sit at the forefront of the new and evolving unified communications. Our principal aim is to work with clients in a consultative and very supportive style, providing solutions that focus on the business efficiency and cost effectiveness of client solutions. We take cost saving as a prerequisite, with a high, and increasing, level of customer service being our priority. We are making great strides in developing our customer service to become the best in the industry, where rapid growth has left a vacuum of proper attention to customer needs. We are a professional and dynamic business unique in our industry and we have an enviable reputation and strong brand that we continue to develop. We are very respectful of the business partners who choose to work with us and the customers that we in turn support. We work very hard to maintain these relationships. Always putting the customer first. T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

V4 Telecom Services LEASED LINES & CONNECTIVITY SOLUTIONS NETWORK 20-04-2017 V4 Telecom Services LEASED LINES & CONNECTIVITY SOLUTIONS NETWORK SERVICES BUSINESS BROADBAND & FIBRE BUSINESS SECURITY TELEPHONY CLOUD SOLUTIONS DISASTER RECOVERY SOLUTIONS BUSINESS MOBILITY MAINTENANCE V4 TELECOM provides dynamic & flexible business telecom solutions that include: T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 Alkan Telecom, Company Profile, 2011 ICO Member OfCom Member FSB Member

V4 Telecom Products & Solutions Plan SME MOBILE At V4 Telecom, Mobile Pricing Tailored to UK SME needs. Excellent SIM only Pricing Options with Bolt Ons Available to cap costs on all fronts! Latest Handsets available at bespoke upfront pricing or included within your monthly tariff plan on lease! Pricing options thanks to our buying power and attractive hardware funds available. Dedicated account management the big networks can never offer. Impartial advice across all major UK Mobile Networks giving nationwide reach & beyond Bespoke option available for free calls between your fleet of landlines and mobiles Bespoke pricing available tailored to your business needs Excellent roaming rates for the EU Traveller & International Calls Bolt Ons. Available on all platforms and devices (iOS, Android, Blackberry, Windows). UNLIMITED Broadband Usage & UNLIMITED Phone Calls. Tailor Made delivered to Small to Medium Enterprises within Britain. Allows Peace of Mind, Relief from any possible bill shock! Unlimited UK (Landline) Calls and Calls to 0845 / 0870 Numbers available as a *Compulsory Bolt On. Best Suited for SMEs with fewer calls. Only Available as Bundled Packages. Superb Value packed into call pricing for higher calls when needed. Avoid being tied into a deal which doesn’t give flexibility like the above. Seamless Set Up, Live Activation monitored by our Account Managers. Free Support, Online and Dedicated Account Management at all times. Receive five star attention at all times from our Account Management Team during UK Business Hours at no extra cost. SME BUNDLES SME FIXED VOICE Keep the same line and phone number. Dedicated Account Manager. Seamless Transfer. BT Open reach continues to maintain your phone line. Best Suited for SMEs. New line installs. T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

V4 Telecom Products & Solutions Plan SME BROADBAND Standalone broadband packages to suit your business need Seamless Set Up, Live Activation monitored by our Account Managers Free Support, Online and Dedicated Account Management at all times Receive five star attention at all times from our Account Management Team during UK Business Hours at no extra cost SME FIBRE Unlock the power of Business Grade Fibre Broadband! Give your office super fast connectivity at unmatched costs! Ideal for SMEs with heavy Online Presence or intensive Internet based Operations! Home or on the go! Leads to massive staff benefits . Auto Attendant and Virtual Receptionist Functionalities Available with Voice Messaging straight to your designated email! Save Labour costs instantly! Direct Access to Cisco IP Phones and Yealink Points with V4 Telecom, giving you access to wholesale pricing as a SME! Full Detailed Pricing Comparison Brochure complete with Contact Details, Site Survey, Porting Points, Configuration Desired available on request! Gain Ease of Transfer. You sit back, V4 Account Managers do all the hard work in getting this operational for you! Access to multiple hardware options between Yealink and Cisco and PolyCom IP Phones, Plantronics Headsets and others! All the system change and controls can be done instantly, Quite Easy to set up and ease of transfer from standard Telephone services facilitated by V4 Telecom’s 5 star Customer. Experience right from order submission! No more missed calls, re-route within selected hunting group to designated mobile no options. Free Calls Available between all extensions and multiple business sites . Handset Installations, Switches if needed and Electrical Cabling to the highest standards including certifications carried out by certified Technicians at all times on site! All such services come included within the straightforward monthly access fees. Group of DDI’s available to order to give yourself multi geographical presence points to your business! Order only the Features that your Business needs today with no minimum commitments once account approved, add extension points and new services as your business grows! Version Updates will come to you as available & generally at no additional costs. Send all voicemails and faxes straight to your designated email accounts! Allows changes to the phone system featuring online! Faxes to Email, Call Recording, Box Storage for file and Call Forwarding standard facilities available on the Online Phone System! SME HOSTED VOICE T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

The V4 Telecom Experience Benefit Your company will benefit from dealing with an experienced office based account manager who does not need to consult troubleshooting guides to deal with your queries. Also dealing with a Single Point of contact, will provide a personal level of service and strengthen our business relationship   Flexible Every client we manage is different, and they all expect different levels of service to make life easier for them, at True Telecom we go the extra mile to cater for your requirements as we understand that this will help us retain your custom at any stages of renewal. Therefore our tailoring for your company is not only in relation to commercial offerings but also our service levels. Tariff Review V4 Telecom ‘Promise’ to review your tariffs, and should a more suitable tariff become available we will offer this to your business as soon as it is available. Many providers are happy to provide a tariff and not review until the agreement is ready for renewal, this does not benefit you as your requirements and call patterns will change during the agreement length. T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

Any Queries with V4 Solutions, V4 Communications Incentive Programme The V4 Communications Incentive Programme is a unique opportunity designed by V4 Telecom for both SME and Corporate Sectors. The tailored packages can include improved business broadband speeds whilst also allowing your business the opportunity to significantly reduce your communications costs and take advantage of future proofing your telephony hardware and software with NO CAPITAL OUTLAY.   The V4 Communications Incentive Programme includes: NO CAPITAL OUTLAY for bespoke tailored communications packages. Reduced costs for Telephony Equipment with additional features. Inclusive installation, maintenance and training/ No penalty contract buyouts. Reduced Line Rentals & Tailored Call bundle packages with inclusive talk time. Unified Communications Platforms / Converged Solutions/ Call Logging & Call Recording. IT Hosted Solutions / Virtualisation / Cloud Services. High speed broadband connectivity. ADSL/ FIBRE / EFM / LEASED LINES. V4 are registered suppliers of Super Connected Cities so we can provide your business with a grant of up to £3000.00 to install a state of the art Fibre Optic connection with no installation costs subject to eligibility and availability. Any Queries with V4 Solutions, Please feel free to contact 0800 038 6333 or email: sales@v4telecom.co.uk T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member

V4 Branding here ICO Member OfCom Member FSB Member T : 0800 038 5495 W: www.v4telecom.co.uk Regd Office:Level 1, Cash Business Centre , 228 Widdrington Road,Coventry CV1 4PB, West Midlands. Freefone:0800 038 6333 ABI Business Services Limited, trading as V4 Telecom Company Registered in England No:8865269 Registered for VAT No:182508112 ICO Member OfCom Member FSB Member