© Lloyd’s Lloyd’s European Coverholder Event ‘supporting the coverholder network ‘ 3 November 2010

© Lloyd’s Welcome to Lloyd’s ● Coverholders are a key distribution channel for Lloyd’s - we value your business and support ● Today, we aim to: - Share information with you - on key Lloyd’s developments, to help you support your clients Obtain your feedback - to 'help us help you' develop your business Provide networking opportunities - with other leading European Coverholders and Lloyd’s country managers Update you on progress – against areas flagged at the 2010 event

© Lloyd’s Lloyd’s Gallery – Registration and Coffee (PR 2&3) – Welcome & EU Coverholder Update (PR 2&3) Stephen Moore, Manager Market Development Lloyd’s European Regional Heads 10:30 – 12.15Workshop Sessions (2 delegate groups do each session in rotation) Chaired by Benno Reischel, Head of Northern Europe, Lloyd’s (each session - 15min presentation + 30min group questions/actions) Workshop 1 – Branding, Marketing & Education (PR 2) Stephen Moore, Manager, International Markets Matt Drage, Marketing & Communications Manager Workshop 2 – Supporting Technology (PR 4) Adam Stafford, Head of Electronic Distribution, Market Development 12:15 – 12.45Workshop Feedback and Recommended Actions (PR 2&3) Feedback from presenters on recommendations / actions – Lloyd’s Key Messages & Q&A with the CEO (PR 2&3) Richard Ward, CEO, Lloyd’s – 14.30Coverholder & Country Manager Lunch (PR 4 / G11 lobby) G11 lobby with Country Manager Networking Tables Showcasing of the Coverholder Toolkit on ipads will take place

© Lloyd’s – European Regulatory Update (PR 2&3) Alastair Evans, Head, Government Policy & Affairs – Coffee break (G11 Lobby) + Optional Lloyd’s Tour Showcasing of the Coverholder Toolkit on ipads will take place move to ground floor – Lloyd’s Panel - Q&A Session Open to Market (Captain’s Room) Peter Montanaro, Head, Delegated Authorities, Lloyd’s (Chairman) Lloyd’s European Regional Heads Peter Fitch, Head of Communications Representative from London MA & Broker – Lloyd’s Coverholder Drinks Reception (Rostrum, Underwriting Room) – Lloyd’s Dinner hosted by Jose Ribeiro, Director of International Markets (Captain’s room)

© Lloyd’s ‘What you told us’ 1. Streamline data & bordereaux reporting 2. Clarify use of Lloyd’s brand 3. Provide & newsletter updates 4. Provide promotional material to help explain Lloyd’s 5. Provide local language promotional materials 6. Clarify agent appetite & product offerings 7. Streamline contract renewal – e.g. multi year contracts 8. Reduce confusion between syndicate & insurance co. operations 9. Explain claims developments … Summary update with your event invite & more detail in the workshops

© Lloyd’s Lloyd’s in Europe

© Lloyd’s Lloyd’s European Premium by Class Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart CHART: Lloyd’s Gross Signed Premiums: in million US$ France Italy Germany Switzerland Netherlands Norway Spain Ireland Greece Russia Denmark Channel Islands Turkey Israel Sweden Belgium Luxembourg Cyprus Austria Portugal Malta Poland

© Lloyd’s Lloyd’s European Premium by Class CHART: Lloyd’s Gross Signed Premiums: by Lloyd’s 10 Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide 2010 Lloyd’s GSP US$ 10.4bn

© Lloyd’s Lloyd’s European Premium by Channels Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! CHART: Lloyd’s Gross Signed Premiums: by Distribution Types 55% 19% 21% 5% Direct Facultative Non-Proportional Treaty Treaty Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide 2010 Lloyd’s GSP US$ 10.4bn

© Lloyd’s Lloyd’s European Premium by Channels Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! CHART: Lloyd’s Gross Signed Premiums: by Distribution Types Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide Brokers 2010 Lloyd’s GSP US$ 7.5bn Coverholders 2010 Lloyd’s GSP US$ 2.9bn 90% 4% 6% 41% 25% 29% 5% Direct Facultative Non-Proportional Treaty Treaty

© Lloyd’s Importance of pro-actively managing performance of Delegated Authorities > 2,500 coverholders worldwide (including 200 service companies) > 6,800 binders worldwide > 95 applications approved in Europe in 2011 Note: Numbers are based on year of account data

© Lloyd’s Europe: MARKET UPDATE October Lloyd's International Markets QUICK TOUR12 Strong network of coverholders Denmark 8 Norway Sweden Netherlands 17 France Spain 33 Switzerland 26 GermanyItalyGreece Total Coverholders in Europe Ireland 16 Belgium Poland 5 Austria 3 UK 675 Source – As at April 2011, includes service companies

© Lloyd’s Regional update

© Lloyd’s Key developments in 2011 & Priorities for 2012 Uk & Ireland Key Developments in 2011  Established the first inwards broker programme for UK regional brokers.  Visited approximately 40 new coverholders around the UK  Lloyd’s presence for the first time at BIBA, AIRMIC and Expos (with market practitioners!)  Lloyd’s played a key role in the inception of the MGAA.  First Lloyd’s Event in Northern Ireland. Priorities for 2012:  MANAGING GENERAL AGENTS - develop and influence the progress of the MGAA  COVERHOLDERS – Relationship Management  PROFILE THE LLOYD’S BRAND – continue to generate high profile industry and general business interest in Lloyd’s to promote a better understanding of the Lloyd’s market  REGIONAL BROKERS/BROKER NETWORKS/CLUSTER GROUPS - continue to develop relationships with regional UK brokers either directly or via BIBA/IIB and to encourage more ‘traffic’ into Lloyd’s. For Irish Brokers to view the Lloyd’s Market as a real alternative to the local direct writers  RISK MANAGERS/CEDANTS/CLIENTS/STUDENTS - continue to develop relationships with risk managers/AIRMIC members to promote better understanding of the Lloyd’s market. To undertake educational initiatives to students and / or other interested audiences to raise understanding of Lloyd’s.  MANAGING AGENTS & LLOYD’S BROKERS - facilitate and support managing agents and Lloyd’s brokers in their initiatives in the UK & Ireland and in particular raise awareness of the UK regional market in Lloyd’s.

© Lloyd’s Key developments in 2011 & Priorities for 2012 Uk & Ireland Major Events 2012:  Inwards Broker/MGA programmes (coverholders are also welcome)  Broker Expos – Coventry and Weybridge  Regional Event – Meet the Market Day – involving local coverholders/service companies.  AIRMIC – Liverpool Conference and workshop; partnership programme - June  BIBA – Manchester Conference and fringe session - May  Ireland – Meet the Market Day 10 th May 2012 – Dublin  Ireland – Bloodstock/Class of Business Event  Ireland – Broker Networking Event - September

© Lloyd’s Key developments in 2011 & Priorities for 2012 Southern, Eastern Europe & Africa Key Developments in 2011  Market Trip to Turkey  Russia  New Representative in Israel  Market development & Events plan successfully delivered in the region Priorities for 2012:  Russia  Turkey  Strategy for Arab countries  Implementation of strategy for Sub-Saharan region & CEE countries Major Events 2012:  Re-insurance rendez-vous for CEE countries in Poland  CEO visit to Turkey & Spain  Regional event for Sub-Sahara  Country level Meet the Market events (Italy, Spain, Poland, Israel)

© Lloyd’s Key developments in 2011 & Priorities for 2012 Northern Europe Key Developments in 2011: Enhance presence and visibility  Opened Lloyd’s Benelux office in Rotterdam  More Coverholders established in Northern Europe (+37 last 20 months)  Demystifying Lloyd’s: EU Broker Access Roadmap in six languages; Class of Business and Networking Events  Launched Claims Workshops: introducing new claims management principles  Wording Repository for Binding Authority and Policy Wordings – German pilot launched  Launched the Lloyd’s/FERMA Professional Development Programme for risk managers Priorities for 2012: Focus on profiling Lloyd’s and adding value  Move office in Paris: visible, reachable, usable  Ensure continuity of Lloyd’s representation in Germany: introduce new country manager  Boost business opportunities in the Benelux Countries: Meet the market – mini Lloyd’s  Strengthen the Coverholder network in the Nordic countries: optimizing distribution  Explore market development opportunities in Finland: extending our horizon  Switzerland and France: regional networking events – going local  Promote Austria as regional Lloyd’s platform for Central Europe  Research Arctic risks for the shipping and drilling industry: be prepared for tomorrow

© Lloyd’s Key developments in 2011 & Priorities for 2012 Northern Europe Major Events 2012:  All countries: Class of Business (COB) events focusing on capacity demand and Lloyd’s expertise  France: AMRAE conference; regional networking events  Benelux: Meet the Market in Rotterdam  Germany: Baden Baden reinsurance week  Nordic Region: launch of Lloyd’s Arctic Risk Report  Switzerland: Regional COB and networking events  Chairman’s visits to Germany and France

© Lloyd’s Concluding comments

© Lloyd’s Concluding comments ● Coverholders are a key part of Lloyd’s distribution network ● We want to support you and your business ● We value your business & knowledge of your markets ● We welcome your feedback …Do make full use of the programme & networking opportunities

© Lloyd’s Coverholder Workshops

© Lloyd’s Coverholder workshops Workshop sessions: ● Workshop 1 – Lloyd’s Branding, Marketing & Education (Room 2) - Stephen Moore, Manager, International Market Development - Matt Drage, Manager, Marketing Communications ● Workshop 2 – Supporting Technology (Room 4) - Adam Stafford, Head of Electronic Distribution Feedback session: (Room 2,3)

© Lloyd’s Lloyd’s Key messages & Q&A Richard Ward, CEO

© Lloyd’s European Regulatory update Alastair Evans, Head, Government Policy & Affairs