Infinite Possibilities Fidel Technologies Corporate Presentation

 Sales and Support Staff  Technical Staff  Business Administration Staff  HR Staff  Presentation Audience

 Fidel Technologies – an Overview  Execution Model  What IT activities can be outsourced? – Fidel Services  Reasons for IT Outsourcing  Flow  Why Fidel?  Business Approach  Japanese Level & Training  Staff Augmentation & Staffing  Business Process Outsourcing  Regarding HR  Contract  Client Loyalty our motto  Index

Sales and Support Staff

 Fidel Technologies – An Overview Fidel YK started operations in Oct 2001 Capital: 6,000,000 JPY Office: Cosmos Gyoen Bldg, 501-D, Shinjuku Ku, Tokyo Japan Team of 15 engineers in Japan with a strong team of 100 engineers in India (including alliances) ISO 9001 certified Offshore Development Center Main area of business: Technology Consultancy, System Integration, IT Outsourcing, Re-engineering, application development, package/ product development, Staff Augmentation, Training, BPO Platforms: Windows, Linux, Palm O.S Technologies: Java,.NET, Open Source, Microsoft, etc Domains: E-commerce, Retail, Insurance, CRM, ERP, Service Industry, Travel & Fashion, Security, E-learning, Knowledge management, Portal management, Mobile Applications CAD Systems: CATIA, AutoCAD, IDEAS

 Execution Model

 What IT activities can be outsourced ?  IT Strategy Development  Architecture & Solutions Design  Programming & Application Development  Application & Product Customization  Application & Product Maintenance  Re-Engineering  Software Testing  Product Research & Development  System Administration  Infrastructure Build Up & User Support  Digitization of Information  E-Learning & Training  Staffing & Staff Augmentation

 Reasons for IT Outsourcing  Cost Savings  Easier Cost Calculation  Better Cost Control  Reduced Internal Overhead  Flexibility - Inexhaustible Human resources  Use of extensive external knowledge & skills  More structured approaches

Technical Staff

 Why Fidel ? Solutions designed to suit the specific purpose Common set of objects and functions reused so in effect speedy delivery Cost effective A good understanding of Japanese clients and market conditions Bilingual capability Distributed project handling Structured approach, proven processes ( ISO 9001:2000 certified ) Access to various skill sets Strong & stable alliances Project management using project management tools, web camera, chat for offshore projects A strong connection to India and introduce Indian markets to foreign companies

 Fidel CRM Fidel's Customer Relationship Management (CRM) services Help you acquire new customers Retain existing customers Realize your goal of total customer satisfaction Help you succeed in all aspects, may it be business process assessment, software selection, implementation or post implementation support services. At Fidel, we have proven, hands-on expertise to implement a CRM on an open source platform.

Business Administration Staff

 Business Approach IPR/Copyright All developed code and design will be the ownership of the client. Security From a macro perspective security has to be dealt at 2 levels viz: human interaction and the systems level All employees and alliances have to sign a confidentiality agreement designed with the help of clients. SSL, Data encoding, log name & password protection systems are used to further ensure data security at systems level. Joint Business, Global Business With Outsourcing, our clients can have access to some of the best companies in the world and thereby expand the business horizons. Thus truly a global approach.

HR Staff

 Japanese Level & Training The Japanese proficiency is determined worldwide as per the examinations conducted by the Japan Foundation Focus on reading, writing & speaking. Emphasis on technical & business communication Japanese Fidel Planned Japanese Language course, with a test every week. Trainers with vast Industry Experience in Japan. Besides Japanese, there is an emphasis on soft skill building, communication and behavior. Hiragana, Katakana, Kanji （ Target=1000 ）、 Vocab （ Target=5000 ） Social & Business manners: Team Culture, Taking responsibility for work other than being given and so on. Fidel has a strong alliance with Pune University in India where Japanese language courses are also conducted

 Staff Augmentation & Staffing Through our strong network and internal training for I/T professionals we can offer the following staff augmentation roles for Japan: Project Managers Technical Leads Software Engineers LAN/WAN Engineers System Analysts Workstation support Application/System Developers Help Desk We offer a flexible, risk-free alternative to fulfill your staffing needs: Short and long term consulting assignments Contracts with option to hire Special needs staffing. Onsite co-ordination becomes more easy and controlled as Fidel has it’s own office in Japan.

 Business Process Outsourcing Translations (Japanese to English & English to Japanese) Data entry, Data conversion. Localization Bilingual IT Helpdesk support. We provide remote system support (batch process/help desk). OUT/IN BOUND call center. All back office operations (Cost Centric) to local / off-shore. Human Resource activities. All these activities are specific and focused on Japanese Language.

 Regarding HR Interviews In case of onsite work, using web chat, web camera, teleconference a candidate can be interviewed from India. On a pre-decided date and time Fidel will arrange for a teleconference with the alliances or engineers in India. VISA Fidel will arrange for the visa and travel arrangements Health Insurance Fidel / Alliances will arrange for the health insurance of the candidate Fidel (India ） Client Fidel will be the window and the administrator for the engineers.

 Contracts All contracts will be designed and signed in the language preferred by the client (Japanese or English) Considering an exit strategy a clause about legalities will be mentioned to safeguard interests of each In case of onsite work, it will be only project based and not mere placement

 Client Loyalty our motto  The entire process has been carefully developed to offer utmost transparency for the client  From top management to the engineer level, communication is given an utmost importance  All processes have been carefully broken down into steps to measure the performance against the costs

 Thank You For further questions please contact : JAPAN Sunil Kulkarni , INDIA Mandar Inamdar or Sushrut Potdar ,