PowerPoint Presentation by Charlie Cook The University of West Alabama CHAPTER 15 Student Version © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. It’s All About People and Self-Awareness

1.Define self-awareness and discuss the importance of knowing one’s strengths and limitations. 2.Discuss the value of self-awareness in communicating at work, identifying the need for change, and achieving peak performance. 3.Describe self-assessment tools you can use to discover your learning style, assess your communication skills, and identify what motivates you. 4.Compare tangible skills to soft skills, and identify tools you can use to learn about you and your employees’ interests, talents, knowledge, and skills. 5.Analyze assessment results to become a more effective supervisor and identify strategies for using information about your employees to set them up for success. 1.Define self-awareness and discuss the importance of knowing one’s strengths and limitations. 2.Discuss the value of self-awareness in communicating at work, identifying the need for change, and achieving peak performance. 3.Describe self-assessment tools you can use to discover your learning style, assess your communication skills, and identify what motivates you. 4.Compare tangible skills to soft skills, and identify tools you can use to learn about you and your employees’ interests, talents, knowledge, and skills. 5.Analyze assessment results to become a more effective supervisor and identify strategies for using information about your employees to set them up for success. Learning Objectives © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 15–2

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–3 Self-Awareness Self-AwarenessSelf-Awareness  Is knowing your own strengths and limitations and understanding your own emotions and the impact of your behavior on others in diverse situations. Positive PsychologyPositive Psychology  Personal change and improvement begin to take place when individuals focus on their positive attributes.  The number of negative thoughts and interactions experienced is reduced when individuals focus on creating positive interactions.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–4 1.Make a list of three of your strengths and/or positive attributes Select one of your strengths and make a list of reasons why this is of value to your current employer or will be of value to a future employer

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–5 1.Make a list of three of your personal limitations How can you turn these weaknesses into strengths?

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–6 The Value of Self-Awareness Improved supervisor- employee communication skills Knowledge of peak performance times, ideal work setting, and natural personal rhythms Major Benefits of Self-Awareness for Supervisors Improved ability to understand how to turn emotional triggers into positive change

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–7 1.At what time of day are you most productive and creative? Explain why. 2.What changes can you make in managing your academic, work, and social life to take advantage of your peak times and ideal work locations?

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–8 Personal Discovery Personal Learning Style Personal Motivation Tools for Personal Discovery Personal Communication Skills

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–9 1.How do you learn best? Which of the learning modalities appeals to you the most? 2.With this knowledge, what modifications can you make in your reading, note taking, classroom participation, and studying to be a more effective and efficient student?

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–10 1.Reflect on your communication survey results to determine where your limitations are. 2.Brainstorm with your classmates to identify learning experiences and other opportunities to improve in these areas.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–11 Skills Inventory Tools Tangible SkillsTangible Skills  Are readily observed physical capabilities such as welding, cooking, carpentry, driving, and equipment operation. Soft SkillsSoft Skills  Are intangible skills such as communicating, leading, managing conflict, creativity, critical thinking, and problem solving.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–12 Essential Intangible Skills for Supervisors Communication SkillsCommunication Skills  Are the abilities required to exchange information by speaking, listening, reading, and writing. Problem Solving SkillsProblem Solving Skills  Are the abilities required to assess a situation, identify potential solutions, and ultimately make a decision. Interpersonal SkillsInterpersonal Skills  Are the abilities required to consistently accomplish organizational goals through cooperative effort.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–13 1.What are two of your most valuable tangible skills that are beneficial in your current job or are relevant in the career you plan to pursue? Explain why What are two of your most valuable soft (intangible) skills that are beneficial in your current job or are relevant in the career you plan to pursue? Explain why

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–14 Leveraging Strengths in the Workplace You Have Become More Self-Aware—Now What?You Have Become More Self-Aware—Now What?  Put your best skills and talents to work to help the organization.  Address your limitations  Improving yourself is essential to your success.  Hiring others allows you to surround yourself with others who have complementary skills.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–15 Implementing Positive Change Through Self-Awareness Begin with an understanding of your reaction (emotional trigger) to the situation.Begin with an understanding of your reaction (emotional trigger) to the situation. Make a conscious effort to focus on the employee’s strengths and how they contribute to overall success.Make a conscious effort to focus on the employee’s strengths and how they contribute to overall success. Open a positive and constructive dialogue that will to arrive at a mutually beneficial solution.Open a positive and constructive dialogue that will to arrive at a mutually beneficial solution. Use the opportunity to build a long-term relationship of trust with your employee.Use the opportunity to build a long-term relationship of trust with your employee.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–16 Setting Your Employees Up for Success Job AssignmentsJob Assignments  Use assessment results when making job assignments.  Complete an inventory of tasks and responsibilities within your area and a list of the skills necessary to be effective in completing these assignments.  List all employees and their skills, including levels of mastery.  Use assessment results to match employees with the necessary skills to task and responsibilities.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–17 Setting Your Employees Up for Success (cont’d) Professional-Development PlanningProfessional-Development Planning  Use personal assessment data to identify opportunities for employee growth and improvement.  Use personal assessment data to develop an action plan to guide employee’s professional development.  Supervisors have a unique opportunity to help others achieve their own personal goals while also contributing to the overall efficiency and effectiveness of the organization.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.15–18 TERMS TO UNDERSTAND communication skills peak performance problem solving skills self-awareness soft skills (intangible skills) tangible skills