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Case Study Who – capstone prepared students What – opportunity to work and learn in a team environment Why – to interactively experience and develop problem solving skills and interpersonal skills 8/28/20155

Instructor responsibility Introduce Case Study - High level Continually monitor progress Monitor and mediate interpersonal skills Facilitate by providing “leading questions” as tools to provoke thinking “Did you think of this…” “Did you consider …? “What has not worked”? Why? “Who/what is your resource …”? Is it reliable? Why? “Back up three steps and reconsider”. 8/28/20156

Student responsibility Demonstrate best practices capitalizing on “Communication skills” and “problem solving” relative to: People Planning Progress Reporting Presentation Technical issues Documentation and Training. 8/28/20157

Give the Students Ownership of the Course Students as a team collectively define the course refining its given objectives, responsibilities, and best practices. The team will determine progress reporting policies, procedures and frequency. The team is to establish measureable assessment criteria. Each student is to contribute to the project described at least one technology relative to their own personal interest. 8/28/20158

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I Can efficiently and effectively improve student problem solving skills Why Should I Innovate problem based Learning Experiences? 8/28/201510

I am the player As a Teacher Students are the spectators 8/28/201511

I quickly become boring As a lecturer (students brain cells sleep from inactivity) 8/28/201512

These approaches Do not allow students to experience and exercise problem solving skills 8/28/201513

and I can guide and encourage students to earnestly develop and practice lifelong skills with fervor As a Facilitator/Coach Students are the players 8/28/201514

I can guide and encourage students with developing and exercising skills such as: problem solving Innovation Stepping outside the box Understanding that no idea is a bad idea Taking risks Self direction Self discipline Self evaluation/re- evaluation Team work Communications Networking Collaboration Taking the lead Research Learning Coaching peers – reinforces learning while raising additional awareness 8/28/201515

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Use a cost/benefit analysis with alternativescost/benefit Team-based behaviors & Collaboration behaviors Build project management database “Brainstorm” & Apply Critical Thinking”Apply Analyze and organize dataand The client’s Requirements Requirements Document and Implement Provide Provide continuous feedback Gather Information and Data Operational Procedures Procedures Train clients Verification Testing Critical path Client Sign- off Discovery Understand, develop, document, & Communicate Justify Preliminary Plans, Design Procedures 8/28/201517

“Brainstorm” & Apply Critical Thinking Use flip charts to record discoveries Who What When Where Why How much ??? 8/28/201518

Analyze and organize data Modularize data into logical clusters Prioritized based on client priorities. 8/28/201519

The Client’s Requirements Review client’s documented requirements Quiz client to gain clear understanding Allow client challenges Speak the client’s language. 8/28/201520

Preliminary Plans, Design Procedures With the client’ participation Begin initial plans addressing design Understand the nature of the client’s expectations Design plans documentation Procedures documentation. 8/28/201521

Team-based Behaviors & Collaboration Collectively plan people resources Understand knowledge levels of all team members Group interviews – Prepare general question list for interview Document findings Match client and project resources Identify outside sources for formal and informal consultation. 8/28/201522

Critical Path Once the overall plan gains acceptance Identify the most critical tasks Prepare tasks for entry into the project management database Stub out the non critical tasks Establish milestones for reporting progress Enter the non critical tasks into the PM database. 8/28/201523

Cost/benefit analysis with alternatives Before the plan ready to be captured in the PM database: Reconfirm the cost benefits This will be essential should initial plans deviate Cost benefits need to address a number of alternative actions Allow for plenty of slack time to cover Underestimation Dependency on outside vendors and consultants Cost over-run. 8/28/201524

Provide continuous feedback From day one to completion Plan for formal ongoing feedback from all team members (both project and client members) Focus on time budget and AVOID cost over-run since these provide the greatest risk for any business Regular formal weekly updates - essential PM accuracy - essential Early warning of problems - vital Early detection necessary for effective course corrections. 8/28/201525

Operational Procedures Establish clearly documented procedures Software hardware Help desk. 8/28/201526

Train Clients Documentation use: Software Hardware Help desk Troubleshooting procedures: Software Hardware Help desk. 8/28/201527

Client Sign-off Best Practices A document, formally signed by all parties, stating the customers satisfaction that the goals set have been met and the project is complete Why sign-off needed? Necessary to keep client from consuming your organization’s resources time for free ad infinitum. After sign-off any additional requirements requires a separate stand alone contract This must be in writing and acknowledged by client. 8/28/201528

WHO Is the project for Is in charge (our team, client team) Provides access to network. 8/28/201529

WHAT Is expected as an end product Happens if we are late Is our dress code to be Software do we need. 8/28/201530

WHEN Is the finished product due Will the project begin Are we expected to demonstrate progress to the client. 8/28/201531

WHERE Is our work area Are the meeting rooms Are our client counterparts located Is the break room Are the restricted areas. 8/28/201532

WHY Are we doing this project Is this important to the client Should I participate in this project. 8/28/201533

HOW MUCH On the job time to schedule weekly Time to complete the project Client equipment needed Client people resources needed. 8/28/201534

??? Questions that do not fit elsewhere. 8/28/201535

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The Finale Final project Documentation compiled A final presentation is to be made to peers, instructors, and most importantly business advisory members The business advisors will do a Project Recap following the presentation issuing accolades, asking what ifs? Did you consider this? Why did you made certain choices? Where did you find your research? Et al. Students and Facilitator will benefit Team summary (Students and Facilitator) follow-up. 8/28/201537

As a Facilitator I have incorporated positive provocative tools to stimulate problem solving success A greater number of students are now more fully equipped with lifelong problem solving skills 8/28/201538

I Thank you for your interest and expedient propagation of problem based learning On behalf of our future students - [The Student Owned Case Study] 8/28/201539

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