Low cost, high impact, DIY setup* Admissions Title IV Student Services / support tools Data Storage & Backup Recovery Mobile Education / Tech Q&A The Use of Technology to Assist in Compliance 1

Admissions 2 Recording calls does not require equipment

3 Reduce cost, add features and support compliance? Is this a joke? 800 number service with recording feature (Cloud) Regardless of internal setup or number of lines Extension management to lines outside of your phone system such as a cell phone or out of town / state office Manual backup and store your own recording by date, easy compliance review Admissions

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Main Number Admissions - REC 1 = Interested Student 2= Existing student needing assistance 3= All other etc.. Please hold while we connect you.. Rep Internal Line , 11, 12 etc… Internal Line Rep 2 Mobile Device Mobile lead MGT Mobile notification of new Secure Doc MGT Enrollment Agreement Status

Admissions 6 Regardless of your phone setup, you can record your admissions calls for use with quality control, compliance and training. 1)You may need to separate admissions from your existing phone structure. 2)You may need to publish a number just for admissions. 3)You may decide to use VOIP (Net and PC based phones) 4)If using VOIP, separate PC bandwidth from voice bandwidth.

Reducing Call Volume From existing students 7 Use Live Chat Features on your Website to reduce existing student support issues. Build a support page with a friendly easy to remember URL. Remind students to visit site or click support links for faster responses. Use mobile devices to provide longer support hours.

Reducing Call Volume from existing students 8

9 Why adopt live chat? Cost It’s good customer service Admissions and potential students connect quickly Manage flow of traffic to correct department / no waiting Transfer chats between departments Staff can chat between departments Everything is recorded Multi task with student chats Students love it, easy to use and faster than a call Its mobile friendly – questions on the go Statistics on new visitors Increased student satisfaction Reducing Call Volume from existing students

10 Live Statistics Target peak times to adjust staff schedules Track repeat problems and publish solutions Monitor responsiveness of your staff Confirm sources of traffic

Last Day of Attendance / LDA 11 Moodle Users & Customizable Reports

12 Active Reports by Student LDA is more than signing in How to track it How to prove it Keeping good records Connecting moodle to 3 rd party software Having the right host / server makes all the difference Moodle.org free resource for your developer Your tech department must understand the regulations Academics + Technology = a good nights sleep Last Date of Attendance / LDA

13 Tracking Academic Activity How to separate what qualifies and what doesn't? Last Date of Attendance / LDA

14 What is Academic Activity within your institution? Assignment Project Test Pre Test Lecture Videos Forum Post Communication with instructor Embed items into your platform, then push data to your reports. Last Date of Attendance / LDA

15 How can this be used? Calculate refunds within your institution Title IV Compliance / Program review **Print activity log to show LDA and attach to R2T4. IP Address, student name, course, time & date. Last Date of Attendance / LDA

Data backup and restore Not just for disaster recovery Data backup and restore Not just for disaster recovery 16 Can you access data from 2009 as easily as data from last month? Can you reproduce student work and instructor feedback in a moments notice? If your platform goes down, how long until you are back up? Do you keep a local copy of your cloud backups? and a cloud backup of your local data?

Data backup and restore Not just for disaster recovery Data backup and restore Not just for disaster recovery 17 Backup protocol Try to keep your platform ongoing using collapsing years and programs. Create an annual snapshot and create a local / cloud working copy, be audit ready everyday. Space and DVD’s are cheap ask your instructors to backup their course, students work, s and feedback as part of their end of course activities.

Data backup and restore Not just for disaster recovery Data backup and restore Not just for disaster recovery 18 Don’t trust your data center Don’t trust your local server Run drills – audit your own backups Explain the “Why” to your tech department. Let them understand why and what you need.

Go Mobile! 19 Minor modifications to your platform Size and placement of items Mobile does not mean cell phone anymore Ask your staff for their phones and mobile devices eBooks, interactive resources, videos and feedback

Go Mobile! 20 Adjust your platform to recognize and track mobile browsers IP Address with mobile devices Tracking academic activity on a mobile device Push reminders and updates to mobile devices via your App Set up relationships with vendors to offer your students mobile devices with your educational discounts

21 Other areas technology can help 1)Paperless TITLE IV process. (VFAO) 2)Payments, Invoices, Collecting (UAS) 3)Digital document MGT with timer 4)Secure school / docs (Google Edu) 5)Student management system for small to mid size schools. Don’t be afraid to have one custom designed for you. The cost may surprise you. 6)Survey and newsletter software

22 What's’ next? eBooks vs. Hard Books 70% would use a tablet Authenticate your students remotely like DOD computers Building your educational content around mobile devices.

23 Contact Information Lute Atieh