Managing Public Sector Reform 19 October to 13 November 2009 Sponsored by New Zealand's International Aid & Development Agency (NZAID) and Thailand International Development Cooperation Agency (TICA) Regional Training Program on

Leadership and Good Governance

Course Participants Yunnan: 1 Viet Nam: 2 Cambodia: 4 Myanmar: 6 Lao PDR : 5

Course Participants

Objectives 1.To acquaint participants with modern public administration concepts and administrative structures that promote better service delivery; 2.To improve participants’ knowledge and skills in leading and managing public sector reform; 3.To enhance participants’ skills through sharing experience and lessons learned from selected public enterprises; 4.To exchange knowledge and experience on public sector reform and the current status of reform initiatives in the GMS; 5.To promote communication, cooperation and trust among professionals across the GMS.

Course Modules Module 1: Understanding the Need for Reform Module 2: Managing Public Sector Reform Module 3: Sustaining Reform Structural Learning Visits

Course Modules Module 1: Understanding the Need for Reform Scope: Concepts, definitions, and elements of public sector reform and practices Overview of public sector reform in the GMS Impacts of globalization on GMS public sector Lessons learned and best practices in each GMS country and analyses of their political, social and economic contexts Changing role of the state Public sector reform, good governance and underlying issues in public sector reform.

Course Modules Module 2: Managing Public Sector Reform Scope: Efficiency and effectiveness of public organizations (corporatisation, privatization and restructuring of state owned enterprises, and public-private partnership) Leadership in public sector reform Performance based management Measuring performance in the state-owned enterprises reform Meeting resistance to change and conflict resolution and mitigation Looking ahead for the public sector reform policies

Course Modules Module 3: Sustaining Reform Scope: Sustaining reform Foundation of market economy and institutional reform process: Hindsight; Learning insights from public sector reform

Course Modules Structural Learning Visits Field Visits: Khon Kaen Governor Office, Khon Kaen Khon Kaen Provincial Administrative Organization, Khon Kaen Bank of Thailand Transportation Office, Khon Kaen The Provincial Electricity Authority Khon Kaen Hospital, Khon Kaen The Telephone Organization of Thailand The Communication Authority of Thailand

Learning Activities and Methodologies »Interact Presentations »Case studies »Class discussion / brainstorming »Questions and answers »Group assignments »Role play / games / exercise »Structural learning visits »Group presentation »Individual Action Plan »Internet searching

Resource Persons Dr. Suchat Katima, Director, Mekong Institute Dr. Christopher Gan, Associate Professor, Economics and Commerce Division, Lincoln University, New Zealand Associate Professor Dr. Wongsa Laohasiriwong, Lecturer Department of Management, Faculty of Public Health, KKU Dr. John Walsh, Assistant Professor, Marketing and Communication, Shinawatra International University, Bangkok

Evaluation Methodology »Group interview / BOD / Barometer »Pre-post self assessment »Cross Cutting Skills Assessment »Mid / Final questionnaire »Questionnaire online »Daily assessment »Daily observation »Informal interview

Your Contribution to the Course »Active Participation »Sharing experiences »Learning from others »Efficiently utilize handouts, reading material, Internet, and Intranet »Modules/sessions evaluation

 Handout of lecture notes  Reading lists, relevant website link  Printing of material is NOT necessary as a CD- ROM (including lectures and photos) will be given at the end of course  Course materials can be viewed at “MI Intranet” page Course Materials

Accommodation Single occupancy 24-hour internet access and Wifi. Internet password and username has attached with your key card. Daily room cleaning Laundry service Laundry service: Order form is available in room. 2 Washing machines, irons, and ironing tables are in 2 nd and 3 rd Flr. at right corners. Please don’t bring to your own room. 2 Common rooms (2 nd and 3 rd floor) MI Services and Facilities

Meals Breakfast, lunch, and coffee break at MI’s canteen Dinner (student complex, night market others) : own expenses Health Insurance: If you have any health problem, please contact Reception or Organizer team. Printing Available in Black and White Course related: Free of Charge If not…will charge 5 Baht/page for personal print job Network printing from room (get the print job at reception desk) MI Services and Facilities Con’t

Sports At MI: Table tennis, badminton and Yoga Outside of MI: Jogging around university campus Others Evening shopping (once a week) Weekend trip Bank service (money exchange). Need to be informed in advance. International Call: Outgoing Calling Card: available at receptionist Postal and fax service MI Services and Facilities Con’t ONE STOP SERVICE at RECEPTION DESK

Learning Resource Center by Mr. Roek –Opening Hours: Monday- Sunday : 8.30 AM – PM (Break : AM PM) Newspapers Magazines Books Newsletters Films/ Movies Computer with Internet Access MI Services and Facilities (Con’t)

Getting around KKU and to downtown area Easy transportation within KKU and to downtown area is via “Mini Bus” Price approx. 9 Baht Take MI’s address card (in Thai) from reception desk From 5.00 am to 7.30 pm Blue bus: No 8Red bus: No 16

Getting around KKU and to downtown area Con’t Khon Kaen University’s shuttle bus is from Free of Charge See the service route at

Getting around KKU and to downtown area Con’t Taxi service “AVIS” Alternatively, a taxi service in Khon Kaen is called “Tuk Tuk” Price: negotiable but to MI at night: NOT MORE THAN 120 Baht/ trip

Program Facilitators During office hour: Contact Program Staff  Mr. Sa-nga :  Ms. Liuyi :  Ms. Nisarawan :  Ms. Sanda : Outside office hour/night time (until 10:00 pm) –Contact reception desk: Dial 0 –Care taker : Ext. 602 –Duty Officer : Hospital emergency: Dial from your room: –Khon Kaen Ram Hospital: , –Heart Centre:

Internet and Intranet Access Internet Card

Enjoy during your stay the four weeks at Mekong Institute Thank you