Focus Group 2 Network Reliability PJ Aduskevicz, AT&T Ross Callon, Juniper Wayne Hall, Comcast

Focus Group Membership PJ Aduskevicz, AT&T Ken Buckley, Federal Reserve Board Ross Callon, Juniper Rick Canaday, AT&T Kevin Cavanagh, AT&T Wireless Wayne Chiles, Verizon Joe Craig, Qwest Victor Devito, AT&T Sean Donelan, SBC Bernie Farrell, NCS David Fears, Cox Communications Lee Fitzsimmons, Nextel Brian Goemmer, Western Wireless Garnet Goins, Nextel Jeff Goldthorp, FCC Chris Gunner, Avici Systems Wayne Hall, Comcast Bruce Harrod, C&W John Healy, FCC Dean Henderson, Nortel Networks Bob Holley, Cisco Bruce Johnson, Verisign Rick Kemper, CTIA Bill Klein, ATIS Bernie Ku, WorldCom Greg Larson, Exodus/CWUSA Mike Lecocke, SBC Chris MacFarland, Allegiance Spilios Makris, Telcordia Archie McCain, BellSouth Dave McDysan, WorldCom Brian Micene, AT&T Wireless Denny Miller, Nortel Erick Mogelgaard, Cox Chris Oberg, Verizon Wireless Bonnie Petti, Verizon Wireless Tom Purcell, Nextel Karl Rauscher, Lucent Arthur Reilly, Cisco Systems Ira Richer, The Telesis Group Jim Runyon, Lucent Andy Scott, NCTA Don Smith, NCS Ron Stear, C&W Sandy Stephens, Focal Jeff Swinton, Conexion Corp. Whitey Thayer, FCC Robert Vogel, PanAmSat Corp. Doug Williams, Comcast Cable

Focus Group Mission Statement Define reliability measurements (units) for commercial communications networks (i.e., wireline and wireless transport networks, including satellite and cable) and for the Internet by March 22, 2003. Define reasonable, measurable customer-affecting outage reporting thresholds for commercial communications networks (i.e., wireline and wireless transport networks, including satellite and cable) and for the Internet by March 22, 2003. Conduct voluntary outage reporting trial, collect data, analyze results, and report on the validity, usefulness, and timeliness of the process and information obtained, and make recommendations for improvement. Based on trial results (including information on services affected by an outage), evaluate and report on the reliability of public communications network services in the United States. Should the Commission initiate an inquiry or rulemaking with respect to any of the above-mentioned issues, the Focus Group will provide input to the NRIC, which may make formal recommendations as a part of such proceeding(s). Evaluate, and report on, the reliability of public telecommunications network services in the United States.

Measurements and Thresholds Teams Leader Cable Wayne Hall Wireless Dean Henderson Internet Ross Callon (data) / Dean Henderson (voice) Wireline Wayne Chiles / PJ Aduskevicz

Voluntary Trial Confidentiality Process Flow protects confidentiality and security concerns of the source data Outage reports will be handed off to the NCC The NCC has earned the trust of the industry in protecting proprietary information Company Proprietary marking on submitted outage reports Only scrubbed data will be handed off to team for analysis Non-Disclosure Agreement

Voluntary Trial Implementation Cable, Wireless, and Internet Service Providers Data Collection from January 1, 2003 through December 31, 2003 Initial and Final Report Templates with Field Descriptions Provided

Internet/IP Service Provider DNS XYZ Corp RADIUS DHCP PSTN DSL Wireless Cable Dial-Up Core Backbone Inter-Domain Routers PSTN Distribution Service Aggregation

Outage Reporting Units and Thresholds Technology Unit Threshold % Market Represented Positive Reporting Cable Cable Modem > 30,000 Customers > 30 Minutes 64% YES Wireless Blocked Calls > 90,000 Blocked Calls 82% Internet Cable Access DSL Access Satellite Access Wireless Access Dial-Up Household Devices Modem Port 52%

Wireline Measurements and Thresholds Charter: “The Committee will prepare and provide recommended requirements for network reliability and network reliability measurements for wireline … networks” Review is scheduled to start January of 2003 (Possible recommended Guidelines for current requirements, Changes to current requirements, “Fresh Look”) Fire Reporting Overall look at the rules

Network Reliability Steering Committee NRSC Third Quarter Report

Reliability Reporting – NRSC 3Q02 Report FCC Reportable Service Outages (by number of events) Total outages were at the lowest level (126) of any four consecutive quarters since the start of the Baseline Period.

Reliability Reporting – NRSC 3Q02 Report FCC Reportable Service Outages (by outage index) The aggregate outage index was at the lowest level (1315) of any four consecutive quarters since the start of the Baseline Period.

Reliability Reporting – NRSC 3Q02 Report Analysis of the outages for 3Q02 indicates: Total outages were at the lowest level (126) of any four consecutive quarters since the start of the Baseline Period. The aggregated outage index was at the lowest level (1315) of any four consecutive quarters since the start of the Baseline Period. Based upon analysis of all outages reported from 1Q93 through 3Q02, the NRSC notes that: There is an increasing trend in the number of CO Power and CCS outages. There is an increasing trend in the frequency and aggregated outage index of Procedural Errors as the root cause of outages. There is a decreasing trend in the number of Local Switch outages.

Reliability Reporting – NRSC Reports The NRSC urges all service providers and equipment vendors to review all best practices for application in their operations. These Best Practices may be found at: http://www.nric.org/

Back Up

Voluntary Trial Process Definitions Service Provider – Companies who provide Wireless, Satellite, Cable, Internet and Wireline Services NCS/NCC (National Communication System/National Coordinating Center) - Joint industry-government organization and mechanism by which the federal government and telecommunications industry respond to national security and emergency preparedness (NS/EP) telecommunications service requirements. Focus Group 2 – A subcommittee of the NRIC VI Network comprised of representatives of industry associations, consultants, and providers for wireline and non-wireline services and equipment. NRIC VI – A federal advisory committee that is chartered to evaluate and report on the reliability of public telecomm network services in the US including the reliability of packet switched networks.

Outage Report Data Criteria

Internet Measurements and Thresholds Type of Internet Access Customer Definition Comments Cable Household Whether or not actively using it at the time of the incident DSL Satellite Wireless Devices Historical trends will be used Dial-Up Modem Port

Reliability Reporting – NRSC 3Q02 Report Incidents by Failure Category (CO Power) There is an increasing trend in the number of CO Power outages.

Reliability Reporting – NRSC 3Q02 Report Incidents by Failure Category (Common Channel Signaling) There is an increasing trend in the number of CCS outages.

Reliability Reporting – NRSC 3Q02 Report Procedural Error Attributed Outages (by number of events) There is an increasing trend in the frequency of Procedural Errors as the root cause of outages.

Reliability Reporting – NRSC 3Q02 Report Procedural Error Attributed Outages (by outage index) There is an increasing trend in the aggregated outage index of Procedural Errors as the root cause of outages.

Reliability Reporting – NRSC 3Q02 Report Incidents by Failure Category (Local Switch) There is a decreasing trend in the number of Local Switch outages.