DR ABRAHAM & DR JOSEPH FELMORES MEDICAL CENTRE LONG RIDING SURGERY www.felmoresmedicalcentre.co.uk www.longridingsurgery.co.uk

BLOOD TESTS (Phlebotomy) Blood tests are carried out by the Practice Nurses (By Appointments Only) Felmores – Tuesdays, Thursdays & Fridays 8.30 - 9.30am Long Riding – Monday & Wednesday 9 am – 10 am Thursday 9.30 - 10.30am

Saturday morning blood tests at Basildon Hospital APPOINTMENT ONLY SERVICE From 4 January 2014, all Saturday morning blood tests will be by appointment only Appointments from 8.05 am – 10.45am To book appointment call 01702 422555 (Mon-Fri 8am-5pm)

AVOID THE Q – BOOK APPOINTMENTS AND ORDER YOUR REPEAT PRESCRIPTIONS ONLINE If you are interested in this service, please ask our reception team how to sign up for online services.  Please ensure that you bring TWO forms of ID when you register. One with Photograph (e.g. Passport or Driving License) One with Address (e.g. Credit/Debit card or Utility Bill - not older than 6 months old)

MATERNITY DIRECT Pregnant? If you have a positive pregnancy test and wish to have your baby at Basildon University Hospital, you can now contact a midwife direct without having to see your GP first. Please call Basildon & Thurrock Maternity Services on 01268 821553 or visit our web page www.basildonandthurrock.nhs.uk

THERAPY FOR YOU COUNSELLING SERVICE Our service can help you to address a range of emotional problems including: Depression Bereavement and loss Stress Anxiety Ante & post natal depression Panic Phobias Self-esteem Please contact on 01268 739128 for more information

Time to Learn - Sharing Good Practice This practice and many other practices in the South Essex area will be CLOSED for the Whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge. UPCOMING TIME TO LEARN DATES: Tuesday, 1st April 2014 Tuesday, 13th May 2014  Tuesday 3rd June 2014  Tuesday 1st July 2014 Tuesday 2nd September 2014  Tuesday 7th October 2014 Tuesday 4th November 2014 Extended hours clinics on time to learn Tuesdays will be moved to Mondays and Wednesdays at both surgeries the same week.   EMERGENCY COVER ONLY WILL BE AVAILABLE BY CALLING OUR OUT OF HOURS SERVICE – SOUTH ESSEX EMERGENCY DOCTORS SERVICE ON 01375 393388

OUT OF HOURS SERVICE If the Surgery is closed and you are too ill to wait until the Surgery re-opens, Please phone the surgery, your call will be diverted to the GP Out of Hours Service SEEDS South Essex Emergency Doctors Service - 01375 393388 PLEASE LISTEN TO THE WHOLE MESSAGE.

Patient Participation Group Be Involved! Would you like to be involved? Are you interested in contributing positive suggestions to improve the services we provide to our patients? For more information please visit our website: www.felmoresmedicalcentre.co.uk, If you are interested in joining, ask for a form at reception.

Macmillan Dove Community Counselling Bereavement Service We offer support to anyone that has been bereaved within the last 5 years as well as general bereavement support for families and carers. Please contact: Service Co-ordinator St Luke’s House, 22 Lampits Hill, Corringham, Essex SS17 9AL Tel: 01375 648179 /Fax: 01375 648181 macmillandove@stlukeshouse.org.uk

SEXUAL HEALTH AT PITSEA CLINIC (OPPOSITE TESCO) Offering full confidential sexual health screening Clinic Now Open Thursdays Walk-in Service from 4.30pm – 6pm CONTACT US ON 01268 592214

Carers Needs Assessment Do you care~ for a partner? or a relative? or a friend? Find out what you are entitled to:- Contact Essex County Council - Tel: 08457 430430 Ask for Social Care Direct team for advice, information and initial assessment Email: carerstrat@essex.gov.uk Website: www.essex.gov.uk/carers

CHAPERONES If you would like a Chaperone present during your consultation, please advise the receptionist when booking your appointment or when checking in.

Text Messaging Service Our practice sends SMS message reminders to notify patients of appointments they have booked or changes to your appointments.   If you do not wish to receive this service please contact our reception staff.  If your mobile telephone number has changed please let us know as soon as possible.

Number of patients who did not keep their appointments and time wasted February 2014 Doctors appointments: 51 patients Time wasted: 9 hours 30 minutes Nurses appointments: 81 patients Time wasted: 17 hours 45 minutes