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VariationControl Charts Process ToolsPotpourriMore SPC Final Jeopardy: 3000 pts

 Answer:  This type of variation is sporadic and not predictable  Question  What are special causes of variation?

 Answer:  Prevention and detection  Question  What are the two modes of operation?

 Answer:  The red beads represent this type of variation  Question  What are common causes of variation?

 Answer:  The tool is the only thing that can separate common and special causes of variation  Question  What are control charts?

 Answer:  You must trace variation back to this to reduce variation  Question  What is the source of variation?

 Answer:  The largest value you would expect due to common causes of variation on a control chart  Question  What is the upper control limit?

 Answer:  The minimum number of points you need to start a control chart (at least according to Bill)  Question  What is five or six?

 Answer:  You use this type of control chart when you have frequent data and a way of rationally subgrouping the data  Question  What is the Xbar-R (or Xbar-s) control chart?

 Answer:  You use this type of control chart with yes/no data  Question  What is the p control chart

 Answer:  This type of control chart is used to monitor laboratory test methods  Question  What is the X-mR (individuals control chart)

 Answer:  This process tools separates the vital few or the trivial many  Question  What is a Pareto diagram?

 Answer:  This tool was developed by Kaoru Ishikawa  Question  What is the cause and effect (or fishbone) diagram?

 Answer:  This tool shows if you have redundant steps in the process  Question  What is a process flow diagram?

 Answer:  This tools tells you if there is a linear relationship between two variables  Question  What is a scatter diagram?

 Answer:  A histogram tells you these four things.  Question  What are the mode, the range of variation, the shape of the variation and the relationship to specifications?

 Answer:  This measure tells you how well your process meets specifications  Question  What is process capability?

 Answer:  These two criteria must be met for data to be considered counting-type attribute data  Question  What are there is a large opportunity for defects to occur, but the actual number that occur is small

 Answer:  These six major categories are often used on fishbone diagrams.  Question  What are machines, methods, measurement, material, people, and environment?

 Answer:  This tools has these three components: a written statement, a test, and a decision.  Question  What is an operational definition?

 Answer:  The absoluteness correctness of a measurement.  Question  What is accuracy?

 Answer:  Using data to make processes do what we want them to.  Question  What is statistical process control?

 Answer:  The minimum of Cpu and Cpl  Question  What is Cpk?

 Answer:  When x increases, y decreases  Question  What is negative correlation on a scatter diagram?

 Answer:  You have this type of data when the range between values becomes too large or you have too few possible values on a range chart.  Question  What is chunky data?

 Answer:  The quality guru who helped Japan following WWII  Question  Who is Dr. W. Edwards Deming?

 Answer:  The calculated value of the standard deviation is used to determine this measure of process capability  Question ……  What is Ppk?

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