Marana Chamber of Commerce MEMBERSHIP SURVEY RESULTS May 2014

Marana Chamber Membership Survey Response rate – 25.3% (128/505) Survey was developed by the Western Association of Chamber Executives (WACE) in conjunction with Charlton Research. Your data is compared WACE research of over 10,998 members of local chambers in the West that have taken the survey since January 2012.

Q1 Reasons Members Belong Marana Chamber AZ 1. Business Exposure 2. Connections with biz 3. Want to make a difference 4. Leads Generation 5. Credibility of membership 6. Advocacy Efforts 7. Civic Responsibility 8. Benefits/Services 9. Educational Opportunities 10. Participate on committees WACE 1. Business Exposure 2. Connections with biz 3. Want to make a difference 4. Credibility of membership 5. Civic Responsibility 6. Advocacy Efforts 7. Leads Generation 8. Benefits/Services 9. Educational Opportunities 10. Participate on committees

Value Compared to Dues Investment Q2 WACE 43% 53% 19% 11% 14% 28% 19% Marana Chamber

Marana Chamber Membership Survey – Q4 “Relevance to Your Business” 52% 39% 37% 12% 43% 19%

Marana Chamber Membership Survey – Q6 Primary Purpose to Create Strong Local Economy 72% 24% 64% 31%

Marana Chamber Membership Survey On the following slides, the bar graphs represents the following: Hi Importance (Green bar) represents all of the members that answered the question a 7, 8, or 9 (what we consider to be a high ranking) Hi Performance (Yellow Bar) represents all of the members that answered the question a 7,8, or 9. NEW! Don’t Know (Red Bar) represents all of the members that could not/did not rate the performance questions

Marana Chamber Membership Survey – Q7-8 “Enhance the Community ” 79% 11%10% 82% 65% -14%

Marana Chamber Membership Survey – Q9-10 “Representing Business Interests” 86% -17% 20%21% 83% 59% -24% 69%

Marana Chamber Membership Survey – Q11-12 “Business Friendly Candidates Elected ” 69% 33% 70% -30% 40% 37% 44% -32%

Marana Chamber Membership Survey – Q13-14 “Business Related Ballot Initiatives Passed ” 72% 40% 73% 35% -33% 42% 44% -30%

Marana Chamber Membership Survey – Q15-16 “Involved in Job Attraction” -48% 86% 37% 33% 85% 28% 51% -35%

Marana Chamber Membership Survey – Q17-18 “Help Retain/Grow Existing Jobs” -48% 86% 37% 34% 85% -39% 47% 35%

Marana Chamber Membership Survey – Q19-20 “Informing, Educating About Issues, Problems” -17% 86% 69% 20% 91% 17% 61% -30%

Marana Chamber Membership Survey – Q21-22 “Help Build Business Relationship (Networking/Referrals)” -1% 82.4% 71% 8% 89% 81.6% -18% 11%

Marana Chamber Membership Survey – Q23-24 “Promoting the Community” -7% 90% 83% 10% 91% 70% 13% -21%

How Business Friendly? Q25 Very (5)(4)(3)(2)(1)NotDK Town46%18%3%1%2%30% County5%10%14%18%19%33% State3%17%26%14%10%30% Congress3%8%19%18%22%30%

CEO as Community Leader - Q26 90% 68% 2% 6%9% 19% 1%3%

Q27– The Ultimate Question Members who answer 9s or 10s are promoters (P) Members who answer 1-6 are “detractors” (D) Members who answer 7-8 are “neutrals” Net Promoter Score is %P-%D= NPS P (74%) – D (7%) = +67% NPS

Q27 – The Ultimate Question Most efficient growth companies NPS: USAA 82% Harley-Davidson 81% Costco 79% Amazon.com 73% eBay 71% Apple 66% Average firms have NPSs in the 5-10% range

Q27 – The Ultimate Question 214 Chambers: (Avg NPS = 30%) 69%, 67% (2), 63% (3), 64%, 59%, 58%, 57%, 56%, 55% (2), 54% (2), 53% (3), 52% (5), 51% (3), 50% (2), 49% (7), 48%, 47% (4),46% (2), 45% (3), 44% (2), 43% (3), 42% (6), 41% (2), 40% (6), 39% (2), 38% (8), 37% (4), 36% (4), 35% (3), 34% (5), 33% (5), 32% (3), 31% (6), 30% (2), 29%, 28% (7), 27% (5), 26% (4), 25% (2), 24% (2), 23% (2), 22% (3), 21%, 20% (2), 19% (2), 18% (4), 17% (2), 16% (6), 14% (2), 13% (2), 10% (3), 11% (3), 9% (5), 8%, 7% (5), 6% (3), 5%(2), 4% (2), 3% (2), 2%, 1%, 0% (2), - 2% (2), -4%, -5%, -16% (2), -18% (2), -26%, -28%

Questions?