Slide 1 Public Libraries and Access to Justice: Public Library Association: March 2010 Prepared by the Self-Represented Litigation Network General Package Editor: Richard Zorza Copyright 2010, National Center for State Courts Developed by the Self-Represented Litigation Network of the National Center for State Courts, with Funding from the Bill & Melinda Gates Foundation to the National Center for State Courts, and in cooperation with the Legal Services Corporation. Points of view and opinions stated in this document do not necessarily represent the official position or policies of the National Center for State Courts, or of the Legal Services Corporation, or of the Bill & Melinda Gates Foundation, or of any co-sponsor or of any participant in, or funder of, the Self Represented Litigation Network. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 2 Outline Our Vision (10) What Public Librarians Can Do (20) The Tools Overview (15) Collaborations for Access (15) Developing the Materials for Training Librarians and Assisting Patrons (10) Conclusion (5) CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 3 The Panel Marcia Koslov, LA Law Library Hon. Mareen McKnight, Portland Family Court Judy Meadows, Montana State Law Librarian Mark O’Brien, Executive Director, Pro Bono Net Glenn Rawdon, Senior Program Counsel, Legal Services Corporation Richard Zorza, Coordinator, Self-Represented Litigation Network CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 4 The Vision Importance of access to justice for democracy Reality of courts Value of partnerships, especially libraries Importance to litigants, courts and judges of help from libraries Shows courts as gateway to government and services CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 5 What Public Librarians Can Do CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 6 WE CANNOT GIVE LEGAL ADVICE This is what librarians hear – But what does this really mean? Do any of you really understand? CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 7 Problems Develop When There is Such a Vague Standard –Less apt to help laypersons, tendency to favor professionals –Less time for difficult people; more attention paid to nice ones –Depending on the workload –Depending on how much sleep you had last night! CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 8 Principle upon Which to Build a Sound Policy You may provide information to court users about how the process worksYou may provide information to court users about how the process works Connecting people to information is not legal adviceConnecting people to information is not legal advice CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 9 Legal Information Facts about the law and the legal processFacts about the law and the legal process Who, what, where, when, howWho, what, where, when, how How to bring an issue to the attention of the courtHow to bring an issue to the attention of the court CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 10 Legal Advice Advice about the course of action someone should take to further his or her own best interestsAdvice about the course of action someone should take to further his or her own best interests Opinions, conjecture, predictionsOpinions, conjecture, predictions Suggestions as to the best way to proceed, or judges’ inclinationsSuggestions as to the best way to proceed, or judges’ inclinations Recommending specific optionsRecommending specific options CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 11 If you don’t know, don’t guess. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 12 Ways to provide this assistance Know where to locate forms which help litigants submit appropriate information to the court BUT, be very careful of the source of the forms! Only go to reputable websites, generally your statewide legal aid or court sites. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 13 Don’t assume that television courtroom presentations represent the reality of a trial. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 14 You Can You can recommend the use of a lawyer and provide information concerning lawyer referral services and legal aidYou can recommend the use of a lawyer and provide information concerning lawyer referral services and legal aid CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 15 Librarians can provide forms and copies of instructions We may record on the forms information provided by the litigants if the litigants are not capable of filling out the form themselvesWe may record on the forms information provided by the litigants if the litigants are not capable of filling out the form themselves We are not allowed to provide or suggest the information that should be entered on the formsWe are not allowed to provide or suggest the information that should be entered on the forms CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 16 Hypothetical Situations for Discussion Changing child support Visitation Name change Step-parent adoption Emancipation Expungement Eviction notice or getting back a security deposit CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 17 What Public Librarians Can Do Discussion Opportunity CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 18 Legal Aid Tools Overview CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 19 Legal Services Can’t Do It Alone LSC-funded legal aid programs turn down 1 million cases each year because of insufficient resources. This means one person who sought help is turned down for every client served. Low-income people address 80% or more of their legal problems without the help of an attorney. Per capita ratio of legal aid attorneys to the low-income population is a fraction of the ratio of private attorneys providing civil legal services to the general population. The majority of legal aid lawyers work in LSC-funded programs. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 20 Bridging the Justice Gap Requires Innovation Technology Initiative Grants (TIG) Program created in Goal: Expand access to justice through technology. TIG Program has made 415 grants, totaling over $33 million. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 21 Who is Online? CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 22 National System of Websites CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 23 Legal Information for the Public CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 24 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 25 LawHelp Interactive Online document assembly Used by legal aid organizations, pro bono programs, and courts. Assists unrepresented litigants and improves staff and volunteer efficiency. Project of Pro Bono Net and funded by TIG through Ohio State Legal Services LexisNexis donated HotDocs Server CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 26 States Creating Content CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 27 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 28 How Does It Work? CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 29 Public Loves Doc Assembly This was a wonderful program. I would defintely refer this to others that I know are in similar situations. The forms were set up most appropriately, percise, and easy to read. Thank you. I have been overwhelmed with this process from the beginning and your website made the process seem so easy. I really appreciate the simplicity of the directions and the language used. Thank you. It came out looking all professional and accurate. Thanks! CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 30 LiveHelp CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 31 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 32 Educational Videos CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 33 Legal Aid of Western Ohio Current Intake System Walk-in Hotline Web-based CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 34 Legal Aid of Western Ohio Current Intake System (cont’d) Nearly 11,355 online applications in 2008 Web makes up approximately 34% of all intake traffic CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 35 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 36 What is I-CAN!™ E-FILE? - It is an interactive web-based program in English & Spanish that enables low-to-moderate income workers to prepare their income tax returns free of charge. Last year, I-CAN!™ E-FILE returned over $100 million to low-income taxpayers, over $31 million of which was the Earned Income Tax Credit. Password Protected No Address Required Direct Deposit Supports E-Filing Taxpayer can go back 2 years (07 & 08 tax years) Learn more and partner for free – CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 37 Court Tools Overview (Samples, not for legal help) CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 38 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 39 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 40 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 41 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 42 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 43 CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 44 Collaborations: LA Law Library 8 Branch Locations in Courthouses Open 4 hours per day Paraprofessional Staff Lack Technology Older collection / Not maintained CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 45 Potential Partnerships: Pasadena Pasadena Public Library –New leadership –Mid-size public library –Government document collection –General public legal materials CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 46 Potential Partnerships: Compton Compton Courthouse –Supervising Judge Request Los Angeles County Public Library –Compton Library undergoing renovation CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 47 LA Law Library Provided: Collection Support –Legal Practice Materials –Maintain the Collection –Provide Online Services Staff Support –Provide Staff Training –Serve as Back-up Resource / Reference Assistance Training - Provide training to public CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 48 LA Law Library – Pasadena and Compton Partnerships Space –Provided shelf space –Integrated all legal materials from both collections Materials –Update Nolo and general legal materials –File and shelve materials in timely manner Provided technology Extended Hours: Weekday / Evening / Weekend Professional Staff CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 49 Collaborations Montana Story Collaboration between the Courts and Montana Legal Services to create helpful resources for SRLs Teaching clerks of court & public librarians Partnering with other service providers, such as Aging Services and Disabiltiy Rights Montana CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 50 Collaborations: Perspectives from Court and Legal Aid CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 51 Bridging the Justice Gap Requires Partnerships Federal and state governments Private bar Legal services Concerned public and private parties LSC’s Board, in its Strategic Directions , directed LSC to strengthen collaborations and strategic partnerships, particularly with the courts, IOLTA, law schools and private bar In the State Justice Institute partnered with LSC on 39 grants totaling $3,206,821 for projects with strong legal services and court partnerships CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 52 Partners — The Court Channel CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 53 Court Channel — Cont’d CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 54 Court Channel Cont’d CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 55 LSC + Local Legal Aid + Court CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 56 Local Example - Illinois Legal aid & courts set up legal self-help in 21 of the state's 101 counties. Located inside mostly courthouses but in some rural areas located in libraries. Staff and volunteers help people use the computers, find legal information online, and fill out interactive forms. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 57 Local Example - California Guardianship clinic at the Probate Court in Los Angeles County uses interactive forms. Documents are ed to remote pro bono attorneys to review because clinics are a two-hour drive from downtown Los Angeles. Staff generate and review documents up to 30 minutes faster than with the process they previously used. More people are served in less time, fewer are turned away. CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 58 Judges, Advocates and Service Providers Love Doc Assembly The project has also provided greater efficiency and preparedness by the self- represented litigant that speaks volumes to Judges faced with ever increasing pro se cases. In 2007 when a survey was sent to all Magistrates in the state, one question asked where the automated court forms offered greater efficiency from a judicial perspective. One Judge responded with, “Yes, it has. Those who use the interactive forms are much more likely to have all their paperwork in order so that the case can be completed in one session and with minimal assistance from the court.” -- The State of Idaho Supreme Court Arkansas began a substantial automated document project in 2007 and we have met great success. In 2007 Arkansas developed seven (7) automated packets and a total of 39 automated documents that were published on the website. Our organization has done multiple workshops with the pro se public utilizing these tools and our advocates use these resources on a daily basis... The Arkansas SWWS [Statewide Web Site], now including automated documents, has become an essential part of service delivery in Arkansas with a high volume of reported traffic resulting in better access to justice for our clients. -- Arkansas Legal Services Partnership CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 59 Patron to You, Client to Us Legal Services programs want to help those they cannot represent to help themselves Librarians want to assist their patrons Libraries serve as a major portal to the Internet for low-income individuals Help your local LS Program by joining the Stakeholders’ Committee to help them fill the gaps in legal information CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 60 Developing the Materials The FAQ Template Concept Not the answers, but the tool to develop the links that public librarians can use to help patrons CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 61 FAQ Contents CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 62 FAQ Template Example CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 63 Working on the FAQ What Legal Aid brings What courts bring What law libraries bring What public libraries bring CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 64 Working on the FAQ – The Process Need for leadership Need for division of labor Timelines CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 65 Developing Training Materials Need for ethics practice Need for training practice Austin Conference Materials CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 66 The Austin Pack Online PowerPoint to show potential PowerPoint on Ethics PowerPoint on Library Process PowerPoint on Collaborating FAQ Template PowerPoint on Customizing Supplemental Materials and Resources Go to then Libraries and there is a special public libraries folderwww.selfhelpsupport.org CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---

Slide 67 Conclusion Participation in tipping point Tipping point for 100% access to justice Tipping point for a new view of libraries CAUTION: SLIDES ARE AS EXAMPLES, NOT LEGAL INFORMAMTION -- FOR LEGAL INFORMATION GO TO STATE COURT AND/OR ACCESS TO JUSTICE WEBSITES ---