Leaders Solving Business Problems (Through Technology) Kris Kutchera Presentation to the Technology Executive Leadership Academy 6/17/2009

Background Education –BS Zoology, Business Programmer Certificate, MBA Boeing –Development excellence, training Cap Gemini –Projects, management, client relationships Washington Natural Gas –Team, relationships, leadership, governance, contribution Fluke –Executing strategy, process improvement F5 Networks –Start up strategy, networks Alaska Airlines –Team, relationships, strategy, innovation, leadership, contribution

Teaching & People Development Applying Logic, Analysis & Process Being Part of a Team Building Relationships Contribution Waitress Tutor Lab Tech Boeing Programmer Boeing Trainer Cap Gemini Consulting Washington Natural Gas Fluke F5 Networks Alaska Airlines

“Efficiency is doing things right; effectiveness is doing the right things.” - Peter Drucker

Who Are Our Customers ? The flying public is our ultimate customer. We make flying easy and personal, and help Alaska and Horizon fly safe and on time, reduce costs and increase revenue. IT Flying Public IT Competition AAG

How We Serve Our Customers Deliver Support Innovate

Projects Are Investment Decisions Select the best investments Focus precious resources to execute company strategy Balance the portfolio for maximum return Measure business results Deliver

A high performing team and business partnerships make it all happen The right people Diversity & inclusion Collaborative leadership team Shared purpose & vision Customer focus Process accountability Continuous learning Organization ITBusiness

Getting Started in a New Job Understand your boss’ expectations Learn the company strategy Learn the industry Assess the organization and start building relationships –Interview key leaders/customers –Interview your team members Inventory projects and status Identify serious issues (innovation, delivery, support, team, customer relationships) Create an organizational development plan (like a project plan) Define your objectives / goals based on this plan

Executive /Customer Interviews What are your long term / short term business objectives? What are your biggest challenges? What should IT be providing? How well is IT meeting these expectations? What changes do you think need to be made? What roadblocks or challenges do you think need to be overcome? How is doing? Do you have any other feedback?

Direct Reports Emotionally intelligent (Goleman) –Self awareness, self management, social awareness, relationship management Customer focused Employee development focused Solution focused Project management Collaborative Technically knowledgeable Ownership mindset Drive to contribute

CIO Time Allocation 80% external –Customer relationships –Industry knowledge –Company strategy –Aligning IT strategy with company strategy –Cross-divisional initiatives (overhead reduction) –Marketing IT –Peer groups –External partnerships –Diversity leader –Mentor 20% internal –People development –Team building –IT strategy execution –Projects –Metrics –Communication –Continuous learning – technology, leadership, strategy

Questions?

Prepare Project Proposal Sponsor & Division Controllers Select Initiatives Strategic Planning Plan Resources Investment Council Refine Business Case Sponsor, Controllers & Stakeholders Approve Business Case Corporate Leaders Execute Project Sponsor, PMO, & Project Team Schedule Projects Investment Council Strategic Resource Execution & Planning Allocation Measurement Measure Results Sponsor, PMO & Controllers Initiatives Major Projects Project Selection, Planning and Execution