< 100 % DRIVING COMBINED RATIO POWERED BY IT VISION

Insurance is easy ! COMBINED RATIO OPERATIONAL EFFICIENCY OF INSURER > 100 % BAD < 99 % GOOD LOOKS STILL SIMPLE BUT WITH ANOTHER SIMPLE QUESTION: HOW TO GET CR UNDER 100 HERE? 2 Insurance is not easy!

Can IT VISION help? 3 SOME PARAMETERS ARE DRIVEN BY PRINCIPLES INSURER MUST PAY INCURRED LOSSES CLAIM FREQUENCY IS LOW PREMIUM MUST BE REASONABLEAVG IS SIMILAR TO EURO21 CLAIM RATIO CLOSE TO 40 ITS EXPECTED AND REALITY RISING NET PREMIUM WRITTEN IS EXPECTEDDOUBLE GDP GROWTH !!! WHERE IS THE PROBLEM THAN? EXPENSES !!! EVALUATE YOURSELF FOR CMTPL OR MOTOR! COST OF OPERATIONS> 20 % OF GWP COMISSIONS AVG> 25 % OF GWP OTHER FEE/COSTS= 5% OF GWP IT COSTS<<< 3 % OF GWP FRAUDS> 7 % OF GWP WELL YOU MIGHT BE IN TROUBLE !!!

Can IT VISION help? 4 SOME PARAMETERS ARE DRIVEN BY PRINCIPLES INSURER MUST PAY INCURRED LOSSES PREMIUM MUST BE REASONABLE CLAIM RATIO CLOSE TO 40 IS EXPECTED AND REALITY RISING NET PREMIUM WRITTEN IS EXPECTED WHERE IS THE PROBLEM THAN? EXPENSES UNDER CONTROL EVALUATE YOURSELF FOR CMTPL OR MOTOR! COST OF OPERATIONS< 20 % OF GWP COMISSIONS AVG< 25 % OF GWP OTHER FEE/COSTS= 5% OF GWP IT COSTS2 % OF GWP FRAUDS< 7 % OF GWP YOU WILL NOT BE IN TROUBLE !!!

VISION Introduction V VALUE ENHANCING CUSTOMERS’ PROFITABILITY BY PROVIDING SUPERIOR PRODUCTS AND SERVICES I INTEGRITY UTMOST GOOD FAITH IS THE UNDERLYING PRINCIPLE OF GENERAL INSURANCE. UTMOST GOOD FAITH IS ALSO THE UNDERLYING PRINCIPLE OF ALL THAT IS GRATEX S SERVICE WE ALWAYS PLACE THE CUSTOMER’S NEEDS FIRST I INOVATION LEADING THE INSURANCE AND BUSINESS COMMUNITIES BY USING NEW TECHNOLOGIES COMBINED WITH KNOWLEDGE MANAGEMENT MOST EFFECTIVELY O OPPORTUNITY HELPING CUSTOMERS DISCOVER BETTER WAYS TO MEET THEIR BUSINESS OBJECTIVES. WE SEEK TO MINIMIZE THREATS AND MAXIMIZE OPPORTUNITIES N NOW UNITING GREAT PEOPLE, RELIABLE SOLUTIONS, AND STELLAR SERVICE AT ALL TIMES. 5

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who we are CORE BUSINESS DEVELOPMENT OF CUSTOMIZED SOFTWARE APPLICATIONS AND SYSTEM INTEGRATION Established in 1991 More than 350 employees IBM Premier Business Partner, ORACLE Gold Partner, MICROSOFT Certified Partner, HP Gold Partner, SYMANTEC, T-COM, SAP, CISCO, Samsung SDS SINCE 1994 IN INSURANCE GRATEX INTERNATIONAL HAS BEEN AWARDED THE INNOVATION OF THE YEAR AWARD 2014 AUSTRALIAN INSURANCE INDUSTRY AWARDS. 7

where we are 8 Kenya Philippines Bucharest

ready tools low 3 rd party costs 9

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UPM BI Reporting 12

Customers about UPM 13

Customers about UPM 14

Subrogation IN MOTOR BUSINESS ITS KEY TO SUPPORT AND SHARE USEFUL INFORMATION TO FIGHT AGAINST THOSE WHO CAUSE DAMAGE AND BREAK BASIC RULES. EFFECTIVE SUBROGATION RULES IN FORCE WILL DRIVE NEW BUSINESS ALSO AND HELP REDUCE CLAIM COSTS. OPTIMIZE CAR ACCIDENT SUBROGATIONS & FIGHT FRAUDS START WITH CONSOLIDATED CASCO CLAIM REGISTER INTEGRATED WITH THE CMTPL AND GREEN CARD CLAIMS INTEGRATE WITH IAMAS & VEHICLE REGISTER optimize 15

Fight frauds FRAUD COSTS THE INSURANCE INDUSTRY MILLIONS, IF NOT BILLIONS, EACH YEAR. IN RESPONSE, INSURERS ARE MARSHALING THEIR DATA RESOURCES AND CREATING A MULTI- CHANNEL APPROACH TO FRAUD DETECTION. THEY’RE TAKING A VERY CLOSE LOOK AT BOTH TRADITIONAL STRUCTURED DATA (SUCH AS CLAIMS AND POLICY DATA), AND TEXTUAL DATA (SUCH AS ADJUSTOR NOTES, POLICE REPORTS AND SOCIAL MEDIA). INVEST TO THE FRAUD DETECTION SYSTEMS zero tolerance 16

IT VISION CAN YOU AS INSURER AFFORD THE RISK OF DRIVING INTERNAL STAFF FOR IT SYSTEM DEVELOPMENT? CAN YOU INSURE THIS RISK? CAN YOU IMAGINE TO HAVE INTERNAL IT WITH LESS THAN 7 FTE? CAN YOU BUY AND KEEP THIS TEAM WITH YOU WITH MONTHLY COSTS BELLOW AZN? WE OFFER YOU OUR IT VISION AS LONG TERM BUSINESS PARTNERSHIP WITH RISK COVERED AND PRICE OPTIMIZED TO REDUCED FTE CAP LINKED TO YOUR GWP AND YOU CAN CONCENTRATE ON NEW CUSTOMERS AND NEW BUSINESS Fair Proposal 17

Education HOW MUCH TO INVEST? TO WHOM? HOW? WHERE? WHEN? Premium Growth 18

Best Book? Children’s book 19

Best Book? Children’s book 20

Best Book? Children’s book 21

Best Book? Children’s book 22

Best Book? Children’s book 23

Best Book? Children’s book 24

How about us? DOES MY CHILDS UNDERSTAND INSURANCE? HOW ABOUT MY FAMILY RISK? HOW ABOUT MY BUSINESS RISK? HOW ABOUT MY LIABILITY RISK? HOW ABOUT MY CLIENT RISK? DO WE READ FAIRY TAILS? DO WE READ BOOKS? 25

IT WILL NEVER HAPPEN TO ME ! EVERYONE BUYING INSURANCE BY PRICE? IS THERE ANYTHING MORE IMPORTANT THAN SECURITY OF MY BUSINESS OR MY FAMILY? MANY BUSINESS OWNERS AND MANAGERS WILL SPEND MORE TIME CHOOSING THEIR MOBILE PHONE THAN CONSIDERING ANY FORM OF RISK MANAGEMENT OR REVIEWING THEIR INSURANCE PROGRAM? 26

IT MAY HAPPEN TO ME ! INSURANCE IS ALL ABOUT PROTECTION, NOT PRICE! WHEN LOSS OCCURES NO ONE REMEMBER THE PRICE OF INSURANCE. NO ONE WANTS TO NOW BE SHOWN THE FINE PRINT CLAUSE THAT EXCLUDES THEIR CLAIM. EVERYONE ARE HAPPY TO PAY 10 TIMES MORE PREMIUM TO BE BACK FULLY INSURED AND THEY COULD NOT GET THE CHECK BOOK OUT QUICK ENOUGH 27

IT MAY HAPPEN TO ME ! 1 OF 500 BUSINESSES WILL EXPERIENCE SEVERAL DISASTER IN THIS YEAR! 50% OF BUSINESSES THAT SUFFER A MAJOR LOSS, FAIL WITHIN 2 YEARS! NOT ONLY ARE THE LIVES OF THE BUSINESS OWNERS AFFECTED, BUT ALSO THOSE OF THEIR FAMILIES AND THEIR EMPLOYEES! INSURANCE IS ALL ABOUT PROTECTION, NOT PRICE! 28

thank you GRATEX INTERNATIONAL A.S. GBC IV, Galvaniho 17/C Bratislava, Slovakia GRATEX INTERNATIONAL AUST PTY Lakes Business Park Unit G1, 2B Lord Street Botany, NSW 2019 Australia