JC Mendez Director Clinical Solutions HCA IT&S – IT Partner Solutions The Sky is the limit! JC Mendez Director Clinical Solutions HCA IT&S – IT Partner Solutions Texas State University HA Conference October 24th 2008

Who or what is a Healthcare Administrator? It is someone who will: Manage Employees Prepare and maintain budgets Problem solve and make decisions Above all it is someone who: “will procure resources and perform other administrative functions so that the clinical professionals can provide their services.” BHA degree Program – Texas State University

Who am I? HOSA Pharmacy Runner/Technician Intrigued by the “ C’s “ of the Hospital Willing to leave home and take chances Texas State Graduate Pharmacy Technician/buyer ( again) Converted our Hospital PHA system Offered a job at Corporate The rest is history.

What I do? Responsible for the implementation of full Clinical Health Information systems in HCA facilities across the country I manage a staff of highly specialized Clinicians and IT specialists that work together to implement systems to better serve the people taking care of our Customers/Patients

How do we do this? Project milestones and controls to make sure we don’t fail. Best Practices- Project Management Principles Collaboration with facility leadership 100-200 people to build system that touches upwards to 1000+ people in the facility

Project Timeline

Healthcare Opportunities Are Limitless

What's out there in Healthcare? Clinical Technology Administration Physicians Patient Care Healthcare always begins with and ends with the Patient

Clinical Nursing Ancillary - RT, PT, OT, Speech Radiology Laboratory Pharmacy Medical Records Operating Room

Technology Systems Computerized Documentation Electronic Medication Administration Portal/Mobility – Electronic Health Record Physician Documentation and ordering

Opportunities Implementation Services Customer Support Development- Software Testing Services Education Auditing Finance Regulatory Management

Challenges Chief Information Officers – CIO Infrastructure Disappearing Credit Bad Debt Regulatory compliance Resources Nursing Shortage Physician retention Technical staff

Current Events Shape Solutions Medication errors Electronic Medication Administration and Patient Bar Code Scanning Electronic Medication Reconciliation Wait times in the ED ED Dashboard tracking system -Patient tracking -Administration review to ID/resolve bottlenecks

Current Events Shape Solutions Physician Order legibility POM – Physician Order Management Patient Record Electronic Medical Record and Portal -complete current view of patient

Everyone needs a helping hand. There are people out there who want to help you with your career. “Let them” Find a Mentor- defined as a Wise and Trusted teacher or counselor.

Mentor Relationship Know your role Eagerness to learn Ability and willingness to work as a team player Patience Be a risk taker Have a positive attitude

Stay Connected Schools Business Associates Network Professors Alumni Organizations Business Associates Network Make and keep friends

Professionalism Five Keys to being a true Professional Character is who you are and what you stand for. Choose to be professional Attitude is your mental outlook – positive, serving mentality Excellence is your commitment to quality and continuous improvement Competency is your degree of expertise Conduct how you deal with others - mature, polite, loyal and respect authority Professionalism is for Everyone by James R. Ball

10 rules of professionalism Make a commitment to be professional Do and say what you believe to be the right thing to say and do Look and act professional Take pride in your work Learn your craft and teach it to others Be accountable and responsible for your actions

10 rules of professionalism continued Do not tolerate mediocrity Do whatever you need to do whenever you need to do it. Do something useful to serve others Invest continually in your own professional development and growth Professionalism is for Everyone by James R. Ball

Be Passionate Life Work Friends

-Marian Wright Edelman “Service is the rent we pay to be living. It is the very purpose of life and not something you do in your spare time.” -Marian Wright Edelman

Give Back Community Alma mater Friends

Questions?