UK School Leavers 2010 programme

222 The third largest international bank in the world by profit: €6.7 billion attributable income. €89.7 billion market capitalisation. €1,211,142 million managed funds. c.70% of PBT from retail banking. 90 million customers, over 13,696 branches, more than 170,000 employees and c.3 million shareholders. Presence in 10 main markets ytd data SANTANDER – SIZE & POSITIONING

33 School Leaver Programme - Introduction School Leavers will be a key population that will underpin this strategy, along with:  MBA recruits  Graduate  Interns  All jobs can be found on: Santander UK is committed to developing a workforce with a strong academic background in order to improve the quality of its people Our talent strategy will:  Strengthen the pipeline of future leaders  Introduce individuals who have a propensity towards being highly aspirational, mobile, high performing, adaptable and agile in their learning

44 School leaver Programme  A career development route for those who do not see University as their entry route to a professional career  Opportunity to recruit talent pipeline for the future Purpose Scope  5 year programme leading to attainment of the professional recognition of Chartered Banker Qualification – equivalent to degree level  Five year programme completing a qualification and work placement each year  Assigned work and tutor mentors  Earn an attractive salary, bonus and benefits  Increase their career progression opportunities and be eligible to apply to Santander’s Global academic programmes Aim: The school leaver programme provides a long term structured development programme with the opportunity to work to Chartered Banker Status

5 Programme Work (Junior Management) Education (Degree) Development (Skills) Branch – PBA TD – MEC, UPL Premium – PRA 2 Branch – PBA 2m TD – MC Premium – PRA 3 Branch – MA Contact Centre – TM Core Premium – PR Manager Certificate in Financial Services Chartered Banker Year 1 Advanced Diploma and Mortgage Advice & Practice Certificate Chartered Banker Year 2 (Degree Level) Ethics, Behaviours & Skills Induction & role specific academy Development programme: 1 hour per quarter with mentor, Study groups Branch – Cashier Mfr – General Sales/Savings Retail – Premium Savings Year 1Year 2Year 3Year 4 £14,000 £17,000 £15,500 £19,000 Year 5

66 School leaver Programme  Telephony roles are based in Belfast, Bradford and Glasgow  Branch roles are based throughout Bradford, Leeds, N. Ireland and Scotland  12 places available in each region Locations Opportunities exist in Northern Ireland, Scotland and Yorkshire

7 School Leaver Programme – Recruitment Criteria Qualifications Maths and English at GCSE Level with grade A in one subject 2 A Levels grade C or above preferably in Business Studies, Economics, Maths, English or Spanish Key behavioural competencies Client & Customer orientation Communicating & Influencing Results Orientation Team-working Personal leadership Knowledge, skills, experience Good listening skills Ability to generate conversations with customers Problem solving Keyboard & PC skills (Word, Excel) Ability to work under pressure & remain calm Ability to work quickly & accurately Confident Numerate Experience of working in a customer focused environment preferred * NB – no age related criteria

timeline Development of recruitment materialsAgreement by end of Feb B C-B presentation to careers services9 th and 11 th March Attraction activitiesMarch Open for applications5 th - 30 th April Pre-screeningApril – June Telephone screeningw/c 30 th June and 7 th July [July holidays in NI] 12 th and 19 th July Try-before-you-buy work experiencew/c 19 th July (Belfast 26 th July) Assessment WorkshopJuly Assessment centres commence26 th July – 13 th August Offers out and accepted byFriday 20th August Welcome Callsw/c 20 th September Start Date27 th September

9 School leaver Programme – Endorsed by The Economy Minister Economy Minister Launches the Pilot Programme in Belfast

10  In N. Ireland varying career paths in sales and customer service roles exist within the Branch Network and Telephony Sales –  Throughout the UK, jobs also exist in:  Private Banking  Corporate Banking  Product Marketing, Brand and Customer Relationship Management (CRM)  Manufacturing – IT and operations  Risk  Internal Audit  Corporate Services – legal, secretariat, tax and regulatory  Human Resources  Strategy & Planning  Finance  Communications  Service Quality and Complaints School Leaver Programme - Jobs at Santander