CCT 355: E-Business Technologies Class 1: Introduction to Course

Welcome! A bit about me A bit about you: a) What is meant by e-business technologies? b) What is not meant by the term? c) In five years, what do you see yourself doing? d) How will you get there?

A few notes to start… E-business technologies are NOT simple e- commerce solutions E-business technologies are NOT the design of online advertising or marketing strategies Simple “shopping cart” solutions are old hat and easily set up in ten minutes – not very interesting Online marketing/advertising is related, but we have a different course for that (CCT356)

E-Business Technologies Information systems that support business processes Information systems that support the people engaged in business processes Examples?

People, process and technology People, process, technology and context intersect People issues? Process issues? Technology issues? Context issues? Appropriate solutions balance needs and constraints of all four

An emerging case study… Helping out with local GPO campaign People, process, technology and context issues Will integrate examples early on, and perhaps invite others as speakers Create your own case – volunteer for your local campaign!

Course Outline Contact/availability TA Prerequisite requirements Text Online readings/guest lectures will be scheduled

Course Wiki Sign up now Quick tutorial

Assignments E-business case study Change Management Simulation Terminology Presentations In-Class Exercises Business Analysis Consulting Project Final Exam

Case Study Many active e-business companies and consultants in the GTA area Getting to know them is imperative in finding employment – in job hunting, it’s often who you know and who knows you Case study assignment – a critical in-depth case study of one company/individual doing work in e-business technologies

Tips No set questions – more discovery than fill-in-the- blank - but - there are common questions of interest – ideas? You must have contact with them – it’s not a textual analysis of someone’s web page or press packet – why? Friends/family not best for this – no sense networking with people you already know Must be e-business related – simple online sellers and web page designers aren’t the target here Good to start brainstorming about options now – places to start?

Change Management Simulation An example of networking in action! ExperiencePoint simulation guides you through the complexity of managing change in a fictitious technology company Group project to negotiate a change management solution given the challenges of the company

Tips Oct. 24 class reserved for simulation – do try to be here Read the change management documentation first Ideally, groups should be similar for final project – treat the simulation exercise as a means of getting to know your group members Expect to make mistakes – first pass through simulation is usually a disaster Track group’s progress/problem solving process – paper is largely a reflection on that

Terminology Presentations This area of study has a lot of buzzwords and jargon You will be randomly assigned one word and a presentation date Ignite presentation format – 15 seconds a slide, maximum 20 slides. A great example:

Tips A quick definition of term to start Examples are good to highlight Ignite style privileges visual content Practice, practice, practice – part of grade is conforming to standard

Business Analysis Consulting What does a BA do? What doesn’t a BA do? Group final project (3-4 people) delivering document about pages Pick an organization that could use some attention to its e-business technology strategy Analyze its current condition and propose feasible solutions that might be helpful Present project in ignite presentation

Consulting Guidelines Like case study assignment, ability to talk to decision makers is key Unlike case study, you can pick closer contacts Reminder: shopping carts, web page redesign, marketing campaigns are not really the point – will lead to off topic work Final solution should balance people, process, technology and context questions Integrate business model from BMG text and some reflection on change management process (how depends on the context of your case)

Final Exam Exam in formal exam period (December, date/time TBA) Will mostly evaluate conceptual application vs. simple regurgitation of definitions Lecture notes, BMG and change management Terminology presentations will be included

Policy Notes Academic dishonesty is a serious matter Assignments structured to make cheating rather hard (and thus rather obvious when it happens…) So, don’t cheat – here, you’ll just fail the assignment and perhaps the course – do the same the business world, you can be fired or worse.

Due Dates Absent for assignment due date? Report through ROSI (why?) Final exam – formal exam period makeup in winter reading week

Next Class Sign on to wiki by next class Next week: starting with foundational e- business technologies with ERP Assignment of presentation topics/dates