KICKOFF MEETING. N EXT L EVEL What Does It Mean Improving Customer Service Being More Efficient (Processes) Utilizing Technology (AiM and Mobile Tech)

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Presentation transcript:

KICKOFF MEETING

N EXT L EVEL What Does It Mean Improving Customer Service Being More Efficient (Processes) Utilizing Technology (AiM and Mobile Tech) Developing Meaningful Budgets Making the Physical Plant a Better Place to Work We’re taking the Physical Plant team to the “Next Level”…

N EXT L EVEL It is about Defining what is important for OSU Defining what is important for our customers Ensuring adequate resources Measuring success Focusing on service quality Improving communications/feedback

N EXT L EVEL It is NOT an outsourcing initiative It is NOT business as usual It is NOT directed at one area

N EXT L EVEL How do we get there? Get support from the top Bring in outside experts to help Determine our customer’s expectations Take a hard look at how we do business Make appropriate changes Measure our success

N EXT L EVEL What do I need you to do? Make time to participate Constructively participate in employee survey Constructively participate on workgroups / focus groups Embrace the change Let your voice be heard!

N EXT L EVEL Conclusion Timeline of project (12-14 months) Presentation video and weekly project updates will be available soon on the physical plant website Utilize the website Q & A to submit questions and comments to the project team Website address: physicalplant.okstate.edu/NextLevel physicalplant.okstate.edu/NextLevel

Thank You!