1 London 10. October 2014 EMTA General Meeting A Danish experience: electronics for transport communication Per Gellert Director Planning.

Slides:



Advertisements
Similar presentations
Truck Parking Strategy for the East West Transport Corridor WP6D Truck Stop with ITS Activity 1.
Advertisements

BEST 2014 BEST special topic 2013 Use of PT information channels Kjetil Vrenne, BEST Project Manager 2014.
WP3. SMART TECHNOLOGIES AND ALTERNATIVE FUELS BATTERIE Better Accessible Transport to Encourage Robust Intermodal Enterprise Shetland, September,
Introduction to CIVITAS‘ Definition of “Collective Passenger Transport“ and a Snapshot of its Results 13 September 2011 Brussels, Belgium Siegfried Rupprecht,
Demolishing Information Silos for the Benefit of Customers Pete Johnston Programme Manager.
Kick-off meeting Ayamonte, 17th and 18th October 2013.
SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU Project introduction.
24/7 Scottish call centre Website & mobile internet Smartphone applications.
Coimbra March 2012 Lidija Pavić-Rogošić, ODRAZ - Sustainable Community Development Training on Social Inclusion.
Company confidential Prepared by HERE Transit Sr. Product Manager, HERE Transit Product Overview David Volpe.
1 Integrating personal and public transport information Fred Gangemi, Steer Davies Gleave June 21 th 2012.
New Orleans March 2009 More Cost Effective Management of Airport Shuttle & Parking Services.
Government Connect Connected Government Framework Nigel Tilley, Industry Strategy Consultant, Microsoft.
Session 2: Market Place The situation in the Public sector in Denmark, Michael Fagerlund, NITA.
Building Effective Mobile Number Lists. TABLE OF CONTENTS Effective Mobile Number Lists - Introduction3 Building Effective Mobile Number Lists4 About.
Telematics Applications for Passengers Making Rail Competitive Marc GUIGON UIC – Senior Advisor – Passenger Transport Moscow – October 25th 2013.
Multimedia Project : Paris Metro Webquest
Public transport accessibility - development of ticketing and passenger information systems Boris Kadish, PhD. Chairman of the Board SWD Factory, Ltd.,
NSB The FARGIS Conference, March 2000 Information Networks for Multimodal Transport Jan Christiansen NSB (Norwegian State Railways)
Civitas Workshop –Effective solutions for green urban transport 24 April 2012 Athens Alan Lewis, TTR on behalf of: Lars Elgaard Thomsen, Public Transport.
Global Services / IT&LABS, November, 10th 2009 real-time services for public transport for a sustainable mobility - Shanghai.
SMART-WAY A FP7 GNSS Success Story in LBS Let your Smartphone guide you through the transport jungle WORKSHOP: European GNSS Applications in H2020 FP7.
Let’s take the Bus!. NEED ? 10 CONGESTION In line with our objective 50% more passenger kilometers by bus in 2030 City wants to be carbon neutral by 2025.
BEST Survey 2010 City report: Helsinki Benchmarking in European Service of public Transport.
Smooth travel in all transport modes EU Passenger Law – Towards 2020 LTTL - Forum 6 December 2011 Salvatore D’ACUNTO Head of Unit Passenger Rights European.
| The Planning and roll-out of accessible and human-centred public transport services in Europe The cities’ perspective Karen Vancluysen, Polis.
Innovative ITS services thanks to Future Internet technologies ITS World Congress Orlando, SS42, 18 October 2011.
TIDE Final Conference Cluster 5 Workshop The BKK case study: better PT governance 15 th September :30 – 15:30 László Sándor Kerényi, BKK Centre.
Navigation System for the Visually Impaired Based on an Information Server Concept Ari Virtanen, Sami Koskinen.
Olympic Transportation Planning For London 2012 A Peak Flow And Modal Share Analysis For Rail Usage At The Stratford Regional Station.
Results of audit “Quality of public services in the information society” Markko Kard Alo Lääne The 9th Annual Meeting of the Representatives of the Baltic,
GNTP Business Forum – The Big Idea – Gary Smerdon-White 18 th September 2012.
› METPEX Brussels, 10 th September , Hamm Christopher Irwin,// EUROPEAN PASSENGERS‘ FEDERATION // The PASSENGERS’ PERSPECTIVE.
Personalising LCCI’s membership (?) Personalising membership.
Per Gellert /Barcelona Quality for Passengers.
Advertising/Media. What Makes a “Good” Ad 2 Breaks through Breaks through Memorable Memorable Achieves one or more of the following Achieves one or more.
STATE-OF-THE-ART OF FINNISH PT TELEMATICS Research Scientist Mikko Lehtonen, VTT.
TRANSED of September 2012 in New Delhi, India How accessible was the Swedish public transport system in 2010? Helena Svensson, Ph D in public transport.
BEST on Strategic Planning September 2008 Benchmarking Public Transport Strategic Planning Participants Ruter AS, Oslo HKL, Helsinki Movia, Copenhagen.
BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.
MATOC Trial Phase Dec 2008 to Jun 2009 Presentation to the Transportation Planning Board Richard W. Steeg, PE Chair MATOC Steering Committee VDOT Regional.
1 Progress Report from NFC Working Group General Meeting Copenhagen 18 April 2013 Round Table 1.
3rd Forum for Sustainable Mobility and Metropolitan Development
June 2007Mobile meeting Copenhagen0. Rejseplanen mobile Copenhagen June 2007.
2013 EMTA Barometer Antonio García Pastor 2013 EMTA barometer Feelings, doubts, wise decisions, future corrections, printed / online, yearly / twice yearly,
/ København Dok.nr. From analog to digital traffic information EMTA spring meeting, Copenhagen Charlotte Kjærsgaard,
BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.
BEST SURVEY 2007 Report Copenhagen BEST 2007 BEST Survey Contents About the survey Participants Sample Method How to read the graphs Overall.
Accessibility for persons with disabilities means accessibility for all
Bus Detection Device For The Passenger Using GPS And Gsm Application Student Name USN NO Guide Name H.O.D Name Name Of The College & Dept.
Measuring rail accessibility using Open Data Elena Navajas-Cawood.
EMTA General Meeting – London October 9° 2014 SURVEY ON THE INTERCHANGE RATE Results of the questionnaire circulated among EMTA Members.
Charnwood Together AGM 1 4th September 2015 Chris Traill Strategic Director Neighbourhoods & Community Wellbeing.
1 Impacts of the growing motorization on the transport of the Warsaw metropolitan area Tamás Dombi, ZTM Warsaw.
Online Services Think of all the different things that everyone does online This topic is simply about organising them into types of services.
Siemens.com/mobilityUnrestricted © Siemens AG 2016 SiMobility Innovative technology that moves you.
Redgy Deschacht, Business Adviser Keolis. Keolis: an international leader in passenger transport title French Company 15 countries 60,000 employees 5,-
Helsingin seudun liikenne -kuntayhtymä Ticket survey – the way to share the costs of public transport for HSL’s member municipalities Matleena Lindeqvist.
A look into current and future trends in national policies for eHealth and Innovation in the WHO European Region Clayton Hamilton, eHealth and Innovation.
Organizzato da: Global Mobility Integration for Global Transit Schemes Bertrand Moritz Head of Product Management – VIX Technology.
Programme Update since April 2015 Martin Arter | Digital Railway Development Director Suppliers’ Summer Conference 15/07/2015.
Transport Committee Leading the way Travelling with a sensory impairment in London.
Public Transport combined with Car Sharing – a better alternative Annette Kayser Project Manager, M.Sc. City of Copenhagen.
A Division of Group of Companies
Mobile Ticketing for Public Transports
Transport Infrastructure Skills Strategy
BEST Special topic 2015 What could make PT more interesting for car users? Stockholm, 15th of March 2016.
September 23rd, 2015.
SiMobility Innovative technology that moves you.
FARES DATA BUILD TOOL RICHARD MASON – INFORMATION STRATEGY MANAGER, INTEGRATED AND SMART TRAVEL (IST) PROGRAMMME PUBLIC TRANSPORT AND MAAS FORUM – 9 JULY.
Presentation transcript:

1 London 10. October 2014 EMTA General Meeting A Danish experience: electronics for transport communication Per Gellert Director Planning

2 Public Digitalization in Denmark Effective and modern public sector National Strategy in 3 main areas 1.No paper forms or letters –Applications, letters and other written communication 2.New digital welfare –New technology in education, welfare and healthcare 3.Closer public digital cooperation –Coherent public sector, same data basis and common solutions Public transport information not part of the national strategy !

What is useful traffic information?

Why Digital Traffic Information ? Digital information enables us to provide our customers with real time information Digital information is easier to update and maintain Customers expect us to deliver updated and relevant information

Sometimes less is more 28 different analog services/channels 14 different digital services/channels Unsynchronized information between the different channels

Movia strategy for digital traffic information 5 strategic guidelines 1.Clear priority between the different services 2.Delivery on the doorstep 3.Confirm the customer during their travel 4.Traffic information in real time 5.Coherence between the different companies and means of transportation

More realtime– More digital Less paper, print and analog

No printed time tables from september this year Part of the strategy Outside normal time table shift Information to: –Municipalities –Drivers –Medias –Customers Preparedness in Movia –Call center –Press and political board

Analog bus stop time tables with digital elements

Lessons learned so far… General Remember to involve municipalities Work with lobby organizations – Elderly, handicapped, etc. Information campaigns in busses/local areas when changes occur Do your press work Extra manning of call center to handle questions and ordering of printed time table Ongoing following up on the political system Removing printed time table Very few reactions Still very high concern about printed time tables at bus stops. Will disappear in 3-5 years

11 London 10. October 2014 EMTA General Meeting Digitising the Journey Working Group: Digitising the Journey

12 The questionnaire The questionnaire concerned the following topics - examples of customer process including all steps of a customer journey - different digital tools in the customer process - a description of the function of every tool - the coverage of the function across the customer process - a description of the advantages of the digital service as well as the barriers faced by the customers while doing their trip - an identification of what more a (new) digital service could do to be useful to passengers 18 members of the commission filled out the questionnaire (De Lijn, London, Copenhagen, Arriva (England), Bergamo, Connexxion (Holland), Helsinki, East Japan Rail, Bilbao, Athens, Paris, Gothenburg, Vienna, Prag, Torino, Toulon, Stuttgart, Kartanaka)

13 The questionnaire – main results (1) All participating members provides digital tools covering one of more steps in the customer process from journey planning to evaluating the trip The members agree that the following steps cover the customer journey - Journey planning - Ticket purchase - Start of journey - Shifts among transport modes - Transport - Follow-up / Evaluation of the trip Mobile tools, especially apps, are most common and valued more important than other digital platforms

14 The questionnaire – main results (2) Only two members provide a mobile tool covering all steps in the customer process: De Lijn (app) and TfL (mobile web) The solutions offered by the other members usually lack integrated ticket purchase and / or follow-up / evaluation Most members provide a website covering all steps in the customer process A majority of the members provides different kinds of digital services on the trip - Count down screens on stations and bus stops - Departure screens at terminals - Way finding screens - Vehicle displays (name of next stop and expected arrival time) 8 members (still) provide a text ‘next bus / metro’ tool (sms)

15 Findings (1) All public transport organisations are working with the same kind of services Customer needs are the same The trend is to provide mobile solutions It seems like apps are more common at the moment than mobile web and responsive web pages Only a couple of PTOs have an integrated service package covering all touch point on a mobile tool Especially ticket purchase and trip evaluation seem to be a challenge to integrate

16 Findings (2) The members’ main digital priorities in the near future are - Integrating ticket purchase - Integrating the follow-up step (complaints and service guarantees) - Personalised information (favourite journeys and routes, stops, addresses etc.) - Improve information in case of disruptions (e.g. advice on alternative routes) - Improve data quality of real time information - Usage of social media - Integration with map providers (Google maps) No PTOs have mentioned tools integrated with other modes of transport (city-bikes, car- sharing etc.) and none has mentioned it as a priority in the near future

17 Themes of interest to investigate 1.Seamless customer experience on the mobile - Integrated service package covering all customer touch points - Integration of PTOs and other modes of transport 2.Usage of social media - Offer the service on platforms used daily by the customers rather than make customers seek PTO platforms 3.Disruptions - Provide relevant services and advise in case of unplanned disruptions situation to prevent bad customer experience 4.3 rd part cooperation - Open data and big data

Thank you !