24 April 2006Astound Technologies LLC1 Multi-Media, Voice and Data Integration to Dramatically Improve Agent Performance Astound Technologies LLC Empowering your Business for Superior Performance

24 April 2006Astound Technologies LLC2 Astound Technologies Resolves Management Issues Cost Control Staffing Levels Staff Turnover Budget Constraints Return on Investment

24 April 2006Astound Technologies LLC3 What Kills Bottom Line Results? The Time Involved Getting Down to Business!

24 April 2006Astound Technologies LLC4 Time Kills Outbound Bottom Line Call Prep Slows Getting Down to Business

24 April 2006Astound Technologies LLC5 Soft Handoff Kills Bottom Line Consultation Ties Up Agent And Client

24 April 2006Astound Technologies LLC6 Greatest Cost of Turnover? Lost Business and Productivity!

24 April 2006Astound Technologies LLC7 Astound Technologies State of the Art Multi-Media Integration Expertise Compatibility with Your Technology: TDM, IP or Converged TDM/IP Performance Generating Integration Technology

24 April 2006Astound Technologies LLC8 Astound Delivers “GPower” GPower products empower the Contact Center Agent. GPower integrates voice and multi-media data at the desktop. GPower dramatically improves Contact Center operating performance.

24 April 2006Astound Technologies LLC9 GPower Multi-Media Integration GPower Ensures Faster Contact Response by the Agent

24 April 2006Astound Technologies LLC10 GPower Answering Caller Profile Delivered Relevant Information Outstanding History Current Status

24 April 2006Astound Technologies LLC11 Screen POP

24 April 2006Astound Technologies LLC12 GPower Screen Pop Features –Your Application Screen –Customer ID Verification –Caller History –Current Status

24 April 2006Astound Technologies LLC13 GPower Agent Dashboard/Softphone Voice Chat

24 April 2006Astound Technologies LLC14 GPower Softphone –Take Call –Make Call –Transfer/Conference –Toggle –Reconnect –Hold –Drop

24 April 2006Astound Technologies LLC15 GPower Agent Performance Actual vs. Expected Comparisons Delivered to Agents So They Can Monitor Their Own Progress

24 April 2006Astound Technologies LLC16 GPower Agent ACD Statistics ACD Statistics Window Enables Agents to Monitor Crucial ACD Group Activity Levels

24 April 2006Astound Technologies LLC17 Caller History Instant Retrieval Wrap-up Follow up Never Lose a Call

24 April 2006Astound Technologies LLC18 GPower Call Routing Your Rules Last CSR Providing Service Outstanding Incidents Appropriate to Service Required

24 April 2006Astound Technologies LLC19 Enhanced Applications Available with GPower Routing Voice/ /Chat Reporting/Crystal Reports IVR APIs IVR Plus Auto Attendant Preview Dialing Abandoned Call Callback Requested Callback Agent Action List Recording Web Callback Web Chat

24 April 2006Astound Technologies LLC20 GPower Instantly Delivers Out of the Box Applications Multi-Media Blending Universal Queuing TDM, IP or TDM/IP Switching

24 April 2006Astound Technologies LLC21 Out of the Box Applications Microsoft Great Plains Interface Microsoft CRM Interface FrontRange Heat Interface FrontRange Goldmine Interface Trunk Side Recording Line Side Recording

24 April 2006Astound Technologies LLC22 GPower Benefits Improves Problem Resolution Enhances Responsiveness Leverages Existing Resources Less Wasteful Downtime Lowers Operating Costs

24 April 2006Astound Technologies LLC23 More GPower Benefits Improved Customer Service Loyalty Greater Agent Satisfaction Increased Retention Reduced training expense Reduced hiring expense

24 April 2006Astound Technologies LLC24 For More GPower Information Please Contact: Astound Technologies LLC P.O. Box Walnut Creek, CA Office: (925) Fax: (925)