X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

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Presentation transcript:

X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company B = 1 unit of work 2 Companies = 3 units X The e X tra unit = Synergy Corporate Profile

Seamless coordination in all departments TCRM Cycle

Marketing : Reduce Costs, Get More Leads Segment target customers Personalize Text messages Cost-effective mass /fax

SingTel eSMS Solution Marketing : Reduce Costs, Get More Leads Telemarketing

Marketing : Events Management

Data Entry/Updating Telesales Sales : Save Time, Close More Sales

Share successful sales strategies Forecast sales Sales : Save Time, Close More Sales

Access through web, remote, Palm Eg Street Directory Sales : Save Time, Close More Sales

DMG Service Audit Training Programs Customer Service : Improve Customer Loyalty

Track, assign, resolve issues Share information in Knowledge Base Customer Service : Improve Customer Loyalty

X Ma X imizer: Contact Management M arketing S ales C ustomer Service

F lexibilityF lexibility: Customization – Eg ChallengerF lexibilityF lexibility C ontrolC ontrol: AdministratorC ontrolC ontrol P owerP ower: eCRM PortalsP owerP ower

- Training -Data Migration -Customization -Provision of Telemarketing/Data Entry Staff Trained in CRM TCRM Value – Added Services

“Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and marketing campaigns with different messages for different groups of clients and prospects.” “We rely on this tool to help us reach audiences quickly with market relevant communications - ultimately cultivating strong relationships to grow our business.” - Elen Alexov, Direct Marketing Manager, Ipsos-Reid North America CRM - Marketing

The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers. PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains. CRM - Sales

Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage. Eg. Customer : VIP Restaurant : Le Chateau Orchard Loyalty Privilege : Merlot Vintage,1995 FOC CRM – Customer Service

Customers

System Requirements Pricing