Turn2us

About Turn2us

The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion of welfare benefits are unclaimed 9 in 10 people have no idea that they could be eligible for a charitable grant If faced with a sudden loss in income –Only 40% of people asked would seek to claim welfare benefits –Only 3% of people asked would seek help from a charitable source (Turn2us & YouGov survey Jan 2010) Last year we trained over 2,000 intermediaries to use Turn2us tools to help people in financial need maximise their income We helped 43,000 people in financial need last year to secure over £148 million in welfare benefits and charitable grants

Turn2us Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

How to access Turn2us

Turn2us Helpline Freephone (9am-8pm Monday to Friday) The Helpline Partnership Accredited Purpose: Source of further support for those that can’t/don’t use website For public and intermediaries Language Line and Text Relay offered Help intermediaries set up and manage their ‘My Turn2us’ accounts The Turn2us website is also mobile responsive

Benefits checking and applying

Information needed Details of client’s and partner’s income (where appropriate) Benefits received and amounts Savings, investments and other capital Council tax bill Rent/mortgage payments Information about dependents living with the client Etc. Refer to website for a downloadable checklist for completing a benefits calculation 9

Turn2us public Benefits Calculator

Potential entitlement to benefits listed during the calculation

Turn2us Benefits Calculator results Means-tested benefits and Universal Credit are displayed on the results page In addition, other sources of help are presented with links to further information – based on the individual’s circumstances

Turn2us Benefits Calculator results Summary of individuals circumstances with links to make changes Download and print option Save and

14 Turn2us Intermediary Benefits Calculator My Turn2us account needed Accessed through MyTurn2us homepage States you are logged in

15 Turn2us Intermediary Benefits Calculator Options on left to start or edit calculation Add clients details to store in your account Search or filter calculations from those completed by yourself or by colleagues in your organisation/ branch Download & export results

16 Compare results for change in circumstances Compare results for up to three saved benefit checks: Weekly Monthly Annually

Applying for benefits Links to online benefits applications forms, where available Signposting to services to access forms not available online and for further information and/or advice ‘Find an Adviser’ service 17

Grants searching and applying

Now you need to add filters that will narrow the results down by selecting them in the dropdown boxes to the left

‘enquire’ means that you can make an enquiry to the charitable fund through Turn2us using your Turn2us account.

Information and Resources 25 Information: Benefits Grants Managing money Tax Resources: Ask an expert Find an adviser Jargon buster

Information and Resources 26

Information and Resources: Find an Adviser 27

Resources Walkthrough examples h_exercises.aspx h_exercises.aspx E-flyers Leaflets, posters E-bulletin Free regional workshops ‘Maximising Income – Benefits & Grants’ Projects Facebook