Unit 3 Communication

2 Types of Communication

Verbal Verbal

2 Types of Communication Verbal Verbal Body Language Body Language

Verbal Communication Steps

Listen and eye contact Listen and eye contact

Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate

Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate Wait for the talker to finish talking Wait for the talker to finish talking

Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate Wait for the talker to finish talking Wait for the talker to finish talking Do not finish their sentence Do not finish their sentence

Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate Wait for the talker to finish talking Wait for the talker to finish talking Do not finish their sentence Do not finish their sentence Do not talk over them Do not talk over them

Non-Verbal Communication

Facial Expressions Facial Expressions

Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language

Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded

Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded Head cocked, sway back and forth Head cocked, sway back and forth

Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded Head cocked, sway back and forth Head cocked, sway back and forth Tapping fingers or movement of legs/arms Tapping fingers or movement of legs/arms

Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded Head cocked, sway back and forth Head cocked, sway back and forth Tapping fingers or movement of legs/arms Tapping fingers or movement of legs/arms Hands on hips, in the pockets Hands on hips, in the pockets

Other Communication Cues Looking around Looking around

Other Communication Cues Looking around Looking around Looking down Looking down

Other Communication Cues Looking around Looking around Looking down Looking down Hand gestures Hand gestures

Road Blocks

ESL- translator, speak their language ESL- translator, speak their language

Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad

Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues

Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues Pain- comfort, take more time Pain- comfort, take more time

Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues Pain- comfort, take more time Pain- comfort, take more time Nervous- comfort, take more time, provide a distraction Nervous- comfort, take more time, provide a distraction

Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues Pain- comfort, take more time Pain- comfort, take more time Nervous- comfort, take more time, provide a distraction Nervous- comfort, take more time, provide a distraction Scared- communicate and distract Scared- communicate and distract

Types of Questions

Open-ended- provides the opportunity to give more information. Open-ended- provides the opportunity to give more information.

Types of Questions Open-ended- provides the opportunity to give more information. Open-ended- provides the opportunity to give more information. Closed-ended- answer with a short answer usually yes or no. Closed-ended- answer with a short answer usually yes or no.