The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education October 11, 2013 National University

OUTLINE  ASEAN Qualifications  ASEAN Toolbox  Next Steps  Review  Call to Action

Competency & Labor Division Listing 242 competency – from ASEAN Common Competency Standards for Tourism Professionals (ACCSTP) 2 primary and 6 secondary labor divisions 32 job titles 52 qualifications Certificate II Certificate III Certificate IV Diploma Advanced Diploma Combination of: Core and Generic Competencies Functional Competencies

Primary Division (First Labor Division)(Second Labor Division) Hotel ServicesFront Office Housekeeping Food Production Food and Beverage Services Travel ServicesTravel Agency Tour Operations Six Labor Divisions

Hotel Services (22 job titles) Front Office 1. Front Office Manager 2. Front Office Supervisor 3. Receptionist 4. Telephone Operator 5. Bell Boy Food Production 1. Executive Chef 2. Demi Chef 3. Commis Chef 4. Chef de Partie 5. Commis Pastry 6. Baker 7. Butcher Housekeeping 1.Executive Housekeeper 2.Laundry Manager 3.Floor Supervisor 4.Room Attendant 5.Public Area Cleaner F&B Services 1.F&B Director 2.F&B Outlet Manager 3.Headwaiter 4.Bartender 5.Waiter

Travel Services (9 job titles) Travel Agencies 1. General Manager 2. Assistant General Manager 3. Senior Travel Consultant 4. Travel Consultant Tour Operator 1. Product Manager 2. Sales and Marketing Manager 3. Credit Manager 4. Ticketing Manager 5. Tour Manager

Qualifications

Competency Clusters Common core Restaurant Services English Language Proficiency Management & Leadership Travel Agency – ticketing Commercial Cookery Hotel Front Office Tour Guide Services Housekeeping Patisserie Security Services Food and Beverage Service General Administration Financial Administration Human Resource Development

Competency Clusters – Hotel Services ClusterRestaurant Services Common Core21 Commercial Cookery21 Commercial Catering7 Patisserie10 Food & Beverage Service16 Customer Service & Sales Marketing7 General Administration14 Financial Administration9 Human Resource Development12 Management & Leadership16 English Language Proficiency11

Competency Clusters – Hotel Services Cluster Front Office & Housekeeping Common Core19 Hotel Front Office12 Housekeeping7 Security Services10 Customer Service & Sales Marketing7 General Administration13 Financial Administration8 Human Resource Development12 Resource Management14 English Language Proficiency11

Competency Clusters – Travel Services Cluster Travel Services Common Core16 Travel Agency - Ticketing19 Tour Guide Services19 Tour Operations18 Customer Service & Sales Marketing23 General Administration13 Financial Administration6 Human Resource Development15 Resource Management20 English Language Proficiency4

Sample Qualification Food and Beverage

Food and Beverage Qualifications Certificate II in FB (Waiting) Advanced Diploma in Food and Beverage ( Management) Certificate III in FB (Beverage) Certificate III in FB (Waiting) Certificate II in FB (Beverage) Diploma of Food and Beverage (Supervision and Administration) Certificate IV in FB (Beverage) Certificate IV in FB (Waiting) Certificate IV in FB (Operations)

Certificate II in Food and Beverage (Waiting)

There are 21

There are 17

There are 9

Food & Beverage Qualification Summary Restaurant Service - 21 Food and Beverage Service – 17 Financial Administration – 9 Total – 37 Select only 8

Select 2 out of 11

Competency Matrix for Food &Beverage Qualification Cluster No. CII ( w) CIII (W ) CIV (W ) CII (B) CIII (B) CIV (B) CIV (superviso n) Dip in (Sup & Admin) Ad Dip (Mgt) Core and Generic Competencies Common Core Food and Beverage Service Financial Administration 733 Customer Service, Sales and Marketing Human Resource Development Management and Leadership General Administration English Language Proficiency any relevant elective total

Comments on the Qualification Internship/practical placement For students with no experience, highly recommended For students with “sufficient” opportunities to practice is not needed anymore Functional competencies “elective” in nature, and can be chosen by student, provider or by the employer/industry Minimum number only No Certificate 1, as very basic, but incorporated in Certificate II Development of Recognition of Prior Learning, “RPL” to assist those with experience but no formal qualifications

Go to: Press “here”

“guest1”

Approved Toolboxes = 47 plus 98 = 145 competencies

Clean and prepare rooms for in-coming guests

AM – Assessor Manual, doc and pdf CS – Competency Standard PPT – powerpoint TG Trainer’s Guide, doc and pdf TM - Trainee’s Manual, doc and pdf

Trainee Manual Glossary of terms & acronyms Trainee notes/training content Work Projects Summaries Evaluation Sheet Recommended reading materials.

Trainer Guide Training PowerPoint slides Trainer notes Recommended training equipment.

Powerpoint Presentation PowerPoint Presentation Instructions for Trainers for Using PowerPoint

Assessor Manual Oral Questions Written Questions with Model Answers Third Party Statement Observation Checklist Competency Recording Sheet.

How to use? Training and education providers Choose the qualification Download the appropriate competencies Review the materials Undertake a curriculum mapping “enrich” the materials with additional information Prepare the final materials

Curriculum Mapping Compare Your school curriculum which is CHED compliant ASEAN qualifications TESDA qualifications Choose common competencies Add “unique” competencies that will create a “competitive edge,” or “niche” Finalize curriculum Add assessment and certification as part of your validation

How to use? Industry Review and align positions with competency requirements Align training and development with ASEAN standards Hire employees who are certified

Next Steps MRA Awareness Seminars Master Assessor/Trainers Training – Metro Manila and Cebu Conduct ASEAN Assessor and Trainor training in region MOU with all organizations – DOT, DepEd, TESDA, CHED, TIBFI Increase TIBFI Membership Conduct Assessment and Certification

Call to action The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education

Be …. Helpful Opportunistic Smart-er Patient Industry relevant TESDA compliant ASEAN friendly Better Learned Eager P I T A B L E H O S

Are you OUT? Are you IN? I’m IN! ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education

 ASEAN Qualifications  ASEAN Toolbox  Next Steps  Review  Call to Action Did we learn about the.....?

More fun in the Philippines Learning.

COHREP Council of Hotel and Restaurant Educators of the Philippines Website : Secretariat : Carla Co Mobile No. : Fax Number : (02) Trunk Line : (02) to 56 local 164

TIBFI Tourism Industry Board Foundation Inc. Website: Secretariat: Christian “Keesha” Buted Mobile No.:

Tina Aquino