Lawson's vision for maximising a Hospitals resources in the 21st Century Bill Hill Vice President, EMEA Healthcare November 2nd, 2008

Page 28/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. An Education in International Healthcare

Page 38/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Its all about You … And how we together achieve … = BEST PROCESS = MANAGEMENT EMPOWERMENT = RESOURCE CONTROL = COST SAVINGS

Page 48/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Governments more concerned about healthcare … efficacy, efficiency and access Health insurance becoming available in emerging markets Health tourism a reality IT everywhere… Localisation Enormous appetite for infrastructure projects

Page 58/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. 1 Source: Frost & Sullivan Number of Beds 2 New Hospital Builds (Building Now / Planned Today) 3 2 Source: The McKinsley Quarterly 2007  Treatment demands will grow in the GCC by 240% in 20 years  Fasted growing populations in the world…doubling by  Bed demand in Region will grow 200%

Page 68/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. 3 Key Drivers Critical to the Success of your Business 1. Labour How do I recruit the right people, in the right role at the appropriate time? 2. Procurement How can I significantly reduce the cost of procurement and supplies? 3. Costs What is the true cost of individual patient care ? …..Every $ saved IS an extra $ invested in the Patient

Page 78/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. New Era of Enterprise Resource Management Costs Finance/Admin Clinical Value- Based Competitio n Labor/Nursing Med/Surg Supplies Pharmaceuticals Non-Traditional Reimbursements Compliance Physician Relations Operational Efficiency Outcomes Utilization Benchmarking Patient-ValueHealthcare

Page 88/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Financial Challenges > Memorial Healthcare System  Profile –One of South Florida’s leading healthcare organisations  Challenges –Inefficient manual processes in finance, HR and supply chain –Lacked system-wide visibility for informed decision-making –Mandated to consolidate vendor base and reduce costs  Benefits –Cut purchasing costs by $2.9 million annually –Reduced number of suppliers from 7,000 to 3,500 –Increased EDI processing of purchase orders from 32% to 68% –Decreased month-end financial closing from 20 days to 10 days

Page 98/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Procurement Challenges Catholic Healthcare West  Profile –Nation’s eighth largest hospital system  Challenges –Inefficient IT infrastructure with 800 fragmented systems –Unacceptable total cost of ownership for IT systems –Increasing administrative costs - especially in supply chain  Benefits –Projected 144% ROI over the project lifetime –Increased on-contract orders from 60% to 92% in the first year –Saved $1.5 million in supply costs by increasing compliance –Reduced its annual paper costs by $1 million via online processes

Page 108/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. HR Challenges > Cape Cod Healthcare  Profile –Leading healthcare services provider in Cape Cod, Massachusetts  Challenges –Ineffective tracking of employee evaluation deadlines, license renewals and training requirements –Inefficient collection of information progress reports and JCAHO compliance summaries –Inability to accurately measure and evaluate employee performance  Benefits –Significant boost in staff performance; improved recruitment and retention –Satisfied JHACO requirements and preparedness for JCAHO audit –New level of administrative convenience, management control and organisational confidence

Page 118/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Managing Clinical Costs  Its Essential to know …. –What is the cost of every patient treatment –What is the cost of every clinical intervention –What is the cost of each surgeon v peer group –What is the comparative cost; Hospital A v Hospital B –In which Clinical speciality should I make my next significant investment Lawson uniquely can answer these questions

Page 128/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Partnering with the best ….. Working with the Right Partner + International Expertise + Local Experience = World Class Solutions Add E3 Logo here

Page 138/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Lawson Healthcare Customers

Page 148/30/2015Corporate Presentation (2007). Copyright ©2007 Lawson Software. All rights reserved. Adding value …..LAWSON HEALTHCARE  Experience: 500 Customers, 4500 Hospital Facilities  Knowledge: Healthcare Team recruited from Healthcare  Best Practice: Quickstep for Healthcare  E3/Lawson: Local Support, Local Implementation, Local Service  Leading Healthcare Customers make an average saving of $430,535 a month Lawson = Lowest Total Cost of Ownership