Clarity on the performance of IT Metricus at a Glance Metricus Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 2 Metricus allows IT managers to take informed decisions about the performance of IT by presenting them with accurate KPIs, reliable dashboards and advanced data analysis capabilities. Using Metricus IT managers can determine if IT services or processes are being performed as per business requirements, if resources are optimally utilized, and determine the impact of improvement initiatives. Metricus provides clarity on the performance of IT and enables effective IT decision making Determine if IT is performing as planned Take informed decisions to correct IT performance

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 3 What is Metricus?

How to use Metricus? Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 4

5 Decide which processes you want to measure. Then, make use of our extensive library of over 500 performance metrics, 600 measures and 250 report templates. They are all in accordance with ITIL, Cobit and ISO/IEC good practice frameworks. Or, add your own KPIs. First, choose your metrics

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 6 Export data from your service management tool into Metricus Templates Upload templates via FTP to Metricus Metricus processes your data and transforms it to information Then, input your data

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. Metricus will present your data in comprehensible calculations and figures 7

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 8 From presenting the overall health of your processes...  Highly visual, data aggregated from various sources  Provide a one glance view on the current state of the organization/process or activities.  Typically used by CIOs, IT Management and business users.

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 9  It allows you to see the actual performace, compare it with your targets and find out the trend that your process is following.  Suitable for process managers, i.e. Incident Managers, Change Managers, etc....to more detailed reports– for instance Process Management

Project/Problem Management Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 10  Metricus will give you clarity over the strength of your IT projects and if your project management principles are resulting in projects that are delivered on time and budget  Suitable for problem or project managers

Security and Risk Management Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 11  It allows you to analyze the level of security that is applied to your information and information systems as well as identify and assess risks.  Suitable for IT Managers responsible for Information Security and Risk Management.

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 12  Trend analysis helps you understand patterns and behavior of KPIs  Comparing historic information is important to be able to define policies for the future  Trend analysis further helps you to monitor if your improvement initiatives are resulting in overall better performance Metricus allows you to analyze trends

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 13 Metricus provides you with four functional areas: 1. Knowledge  Make use of our extensive library of KPIs or choose your own metrics  Choose dashboards, scorecards or other types of report templates 2. Configuration  Easily upload your data to the system  Manage your own Metricus portal  Use industry average targets or set your own ones 3. Measurement and Analysis  Obtain comprehensible visualizations of IT processes in your company and general health of your IT organization  Analyze the results and plan the changes accordingly 4. Publishing and Collaboration  Manage access rights  Share the result with the other people in your organization In summary

Case studies  Metricus has been used by an airline company to manage the performance of its suppliers better by providing well defined metrics and asking them to populate our environment with their data.  Metricus helped the CIO of one of the largest financial organizations in the US to see how individual department is performing by deploying ITIL best practice metrics and rolling these out to the individual departments. The CIO is now able to benchmark departments against each other to compare their performance.  After using many other products, a large financial corporation chose Metricus because of its ability to present a holistic view on IT performance using best practice metrics and scorecard templates.  Metricus is used by a worldwide insurance provider for its capability to measure IT Governance processes.  Global education and training company is using Metricus for reporting on Process and Application Availability/Service Level for a customer. Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 14

Product offering Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 15 Metricus Enterprise  Software-as-a-Service offering, available on-demand across your organization  Access to Metricus Knowledge, more than 600 KPIs, with KPI definitions, data structures, and usage information  Ability to create and populate unlimited metrics using Metricus Metrics Management  Ability to fully customize the underlying SharePoint environment used by Metricus  Access to a Metricus Development Portal to develop custom reports using SQL Server Reporting Services and custom data integration tasks using SQL Server Data Integration Services  Full access to the Metricus Dashboard Designer for the design and deployment of Dashboards and Scorecards  Ability to create custom Metricus Modules specific to your target customer base.

ITPreneurs  Metricus is a registered product of ITpreneurs  ITpreneurs specializes in developing highly innovative and advanced training and implementation solutions designed to help organizations successfully implement IT best- practice frameworks, such as ITIL and COBIT.  From it’s founding in 2001, ITpreneurs has grown to employ more than 120 staff and has a worldwide presence with offices in 10 different countries, including The Netherlands, Japan, China, USA and United Arab Emirates  The headquarters of the company is located in Rotterdam, The Netherlands  The company is divided into three major departments: IT Best Practices, CSI and Metricus  For more information visit: Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 16

Copyright ©2010, ITpreneurs Nederland B.V. All rights reserved. 17 for more information visit