If you have two or more addresses If you have an extra home phone line used solely for the computer If you get a nervous tick after not checking your e- mail for more than 12 hours You can’t sit through an entire movie without having at least one device on your body beep or buzz If you’ve ever received an to tell you dinner’s ready If you’ve ever brought your laptop on vacation If your minister uses PowerPoint You May Be a TechNeck... You May Be a TechNeck

*Newsweek, 1998 Date Invention Years To Mass Use 1873 Electricity Telephone Gas Automobile Radio Television PC Mobile Phone The Web 4 nternet

Nielsen/Net Ratings Internet has more than 100,000,000 users Internet traffic doubles every 100 days Lycos 20,000,000 unique visitors Yahoo! 31,000,000 unique visitors AOL Web sites 35,000,000 unique visitors Average visit lasts from 30 to 60 minutes AOL’s Instant Messenger: 43,000,000 users AOL 18 Million paying subscribers -1.1 Million concurrent users -67 Million messages daily -10 Million members shop online each month

*U.S. Department of Commerce and DataQuest 10% of Americans made online purchases in $1 Billion in travel bookings alone Consumer E-Commerce hits $380 Billion by 2003 Business to Business E-Commerce hits $1.53 Trillion by 2003 Major Transformation -Pfizer -Lyle Bowlin’s Bookstore -The Greater Miami Humane Society nternet

Higher Education Over Half of Classes use Close to 2 of 5 Use Internet Resources Approximately 50-80% of students and faculty access the Internet each day Expansion of “virtual” colleges and universities “Crescendo in E-Major” *K.C. Green, 1999 and NY Times, 1999 nternet

“In the next 50 years, schools and universities will change more and more drastically than they have since they assumed their present form more than 300 years ago when they organized themselves around the printed book.” Peter Drucker

Transformation Strategies for Higher Education in the Information Age

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Catalyze conversation

Catalyze conversation Catalyze conversation ttitude

"The concept is interesting and well-formed, but in order to earn better than a 'C,' the idea must be feasible.” A Yale University management professor in response to Fred Smith's paper proposing FedEx "Heavier-than-air flying machines are impossible.” Lord Kelvin, president, Royal Society, 1895 "This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value.” Western Union internal memo, 1876 Keep an Open Mind

"Computers in the future may weigh no more than 1.5 tons.” Popular Mechanics, 1949 "I think there is a world market for maybe five computers.” Thomas Watson, chairman of IBM, 1943 "640K ought to be enough for anybody.” Bill Gates, 1981 "There is no reason anyone would want a computer in their home.” Ken Olson, president, Digital Equipment Corp., 1977 Keep an Open Mind

Catalyze conversation Catalyze conversation ttitude

Catalyze conversation Take control ttitude

Strong family expectations & support Connections/Mentor “World View”/ Traveled Success experienced/ Goal oriented Adversity free/ Low work levels Age First generation student & little support Few/No Connections Place bound Failure/ Unreachable or no goals Work 30+ pr/w with key adversities Age 29 Average Community College

Young women/ recent high school grads Low diversity Economic security/ 90K+ family income Motivated Academically talented SAT= 1260 Top 10%/ 3.6 avg GPA Returning women/ single mothers High diversity Economic insecurity/ 1/3 below poverty Desperate Academically weak Low SAT’s/ GED Top 99%

Catalyze conversation Take control ttitude

Catalyze conversation Take control Foster balance ttitude

Catalyze conversation Take control Foster balance Mine diamonds ttitude

“The successful professional for the twenty-first century is either a business-savvy technologist or a technology- savvy businessperson.” Alan Cooper

Catalyze conversation Take control Foster balance Mine diamonds ttitude

Catalyze conversation Take control Foster balance Mine diamonds Promote service ttitude

"This is the true joy in life...being used for a purpose recognized by yourself as a mighty one...being a force of Nature instead of a feverish selfish little clod of ailments and grievances complaining that the world will not devote itself to making you happy...I am of the opinion that my life belongs to the whole community and as long as I live it is my privilege to do for it whatever I can.” George Bernard Shaw

ttitude Catalyze conversation Take control Foster balance Mine diamonds Promote service

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lignment Why first Ways second What third Goals

Customer Relationship Management (CRM) WEB PHONE FIELD MARKETINGSALESSERVICE INTERNET lignment

Learner Relationship Management WEB PHONE IN-PERSON RECRUITINGLEARNINGSERVICE INTERNET lignment

Why first Ways second What third How fourth

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Why first Ways second What third How fourth How’d we do fifth

"We exhaust ourselves far more from the tension and the consequences of internal disharmony---not doing what we feel we should---than from hard, unremitting work." Steven Covey

ctions Showing up is job one The wise ask, the foolish fake it Combine persistence with preparation and flexibility Start earning on the interest Realize that you must maximize

"Genius is one percent inspiration and ninety-nine percent perspiration.” Thomas Edison

ctions Do the three step--often! –Reflect –Connect –Correct Celebrate successes

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Transformation Strategies for Higher Education in the Information Age