Welcome TASA Advisory Committee Meeting April 26, 2013

Florida PSC 2TASA Meeting – April 26, 2013 AGENDA 1:30 – 1:45Reading of Meeting Notice – Cindy Miller 1:30 – 1:45Reading of Meeting Notice – Cindy Miller Initial Meeting Notes – Curtis Williams Introductions – Curtis Williams Participant Appearances 1:45 – 2:15FCC & PSC Updates - Bob Casey 1:45 – 2:15FCC & PSC Updates - Bob Casey 2:15 – 2:45 FTRI FY 2013/2014 Proposed Budget - James Forstall 2:15 – 2:45 FTRI FY 2013/2014 Proposed Budget - James Forstall 2:45 – 3.00Break 2:45 – 3.00Break 3:00 – 3:30 AT&T Relay – Greg Denes – Channel Manager – Customer Information Services 3:00 – 3:30 AT&T Relay – Greg Denes – Channel Manager – Customer Information Services  TRS Traffic  CapTel Traffic  CapTel Traffic  Outreach Performed  Updates 3:30 – 4:00Other Matters? 3:30 – 4:00Other Matters? 4:00Conclude 4:00Conclude

Florida PSC 3TASA Meeting – April 26, 2013 TASA committee members Kim Schur and Cheryl Rhodes will be participating by phone during today’s meeting. Louis Schwarz and Jon Ziev will not be able to participate today. TASA committee members Kim Schur and Cheryl Rhodes will be participating by phone during today’s meeting. Louis Schwarz and Jon Ziev will not be able to participate today. A transcript will be made of today’s meeting, and provided to all TASA committee members. A transcript will be made of today’s meeting, and provided to all TASA committee members. Please make sure your microphone is on when speaking. The green light should be on. Please make sure your microphone is on when speaking. The green light should be on. Please silence your cell phones during today’s meeting. Please silence your cell phones during today’s meeting. Please state your name before speaking so we know who is making comments for the record. Please state your name before speaking so we know who is making comments for the record. For Committee members who will be claiming travel costs, please make sure to fill out the travel reimbursement form. For Committee members who will be claiming travel costs, please make sure to fill out the travel reimbursement form. Initial meeting Notes

Florida PSC 4TASA Meeting – April 26, 2013 Mr. Chris Littlewood Florida Coordinating Council for the Deaf & Hard of Hearing st Terrace North Seminole, FL (727) Kim Schur, AuD Director, Center for Hearing and Communication 2900 West Cypress Creek Road, Suite 3 Ft. Lauderdale, Florida (954) Voice/TTY (954) Fax (866) VRS Jon Ziev Florida Association of the Deaf, Inc Cypresswood Way Clermont, FL Cheryl Rhodes Florida Deaf/Blind Association 500 Northfield Lane The Villages, FL (352) – VP & Voice number Becki Edmonston Verizon-South Area Region 106 East College Avenue Suite 710 Tallahassee, Florida (850) Fax (850) Maryrose Sirianni BellSouth Telecommunications, Inc., d/b/a AT&T Florida 150 South Monroe Street Suite 400 Tallahassee, Florida (850) Fax (850) Richard Herring Hearing Loss Association of Florida 1317 Caloosa Lake Court Sun City, Florida (813) – TTY (813) Fax Louis J. Schwarz Florida Association of the Deaf, Inc Blackville Drive The Villages, Fl (301) – Text Relay (866) – Video Relay

Florida PSC 5TASA Meeting – April 26, 2013 PSC Contacts Curtis Williams, Regulatory Analyst IV Office of Telecommunications (850) Voice (850) FAX Curtis Williams, Regulatory Analyst IV Office of Telecommunications (850) Voice (850) FAX Bob Casey, Public Utilities Supervisor Office of Telecommunications (850) Voice (850) Fax Bob Casey, Public Utilities Supervisor Office of Telecommunications (850) Voice (850) Fax Cindy Miller, Attorney Office of the General Counsel (850) Voice (850) Fax Cindy Miller, Attorney Office of the General Counsel (850) Voice (850) Fax

Florida PSC 6TASA Meeting – April 26, 2013 FCC & PSC Updates since November 2, 2012 TASA Meeting TASA Meeting

Florida PSC 7TASA Meeting – April 26, 2013 FCC Number vs DA Number on Orders Decisions are issued in two different ways: by the authority of the entire Commission, with each Commissioner voting; or by authority delegated to the Bureaus and Offices of the Commission. Decisions are issued in two different ways: by the authority of the entire Commission, with each Commissioner voting; or by authority delegated to the Bureaus and Offices of the Commission. If the decision is one decided by the Commission, it is identified by an FCC number. The FCC number is comprised of two digits indicating the year, and a number of up to 3 digits indicating the sequence, such as FCC If the decision is one decided by the Commission, it is identified by an FCC number. The FCC number is comprised of two digits indicating the year, and a number of up to 3 digits indicating the sequence, such as FCC If the decision is one issued through authority delegated to the FCC Bureaus and Offices, it is identified by a DA number. The DA number is constructed similarly to an FCC number, with two initial digits indicating the year, and a number of up to 4 digits indicating the sequence such as DA If the decision is one issued through authority delegated to the FCC Bureaus and Offices, it is identified by a DA number. The DA number is constructed similarly to an FCC number, with two initial digits indicating the year, and a number of up to 4 digits indicating the sequence such as DA

Florida PSC 8TASA Meeting – April 26, 2013 Order FCC Released November 16, 2012   In this Order, the FCC granted in part a petition for reconsideration and clarification of the Commission's Internet-based Telecommunications Relay Service (iTRS) Toll Free Order, filed by Sorenson Communications, Inc.   In the iTRS Toll Free Order, the FCC adopted rules to improve assignment of telephone numbers associated with iTRS.   The FCC granted Sorenson's Petition with respect to certain user notification requirements but denied the remainder of the Petition.

Florida PSC 9TASA Meeting – April 26, 2013 Order DA Released November 20, 2012   The FCC Consumer and Governmental Affairs Bureau granted CSDVRS, LLC full certification for eligibility to receive compensation from the Interstate TRS Fund for the provision of VRS.   Based on the Bureaus further review of the CSDVRS Recertification Application and their on-site inspections of CSDVRS' facilities and operations, it also found that CSDVRS currently provides VRS in compliance with the Commission's rules and orders, and determined that CSDVRS is qualified to receive compensation from the Fund for the provision of VRS.   The certification remains in effect for a period of five years from the release date of the Public Notice.

Florida PSC 10TASA Meeting – April 26, 2013 Order FCC Released January 25, 2013   Addresses certain practices related to the provision and marketing of Internet Protocol Captioned Telephone Service (IP CTS).   The new Order established the following requirements on a temporary basis from March 7, 2013 to September 3, 2013:   IP CTS providers may not offer financial and other rewards to consumers, charitable organizations, and audiologists and other professionals for the referral and registration of new IP CTS customers.   New IP CTS users must self-certify to the provider that (1) they have a hearing loss requiring use of the service to effectively communicate over the phone, (2) they understand that the captioning service is provided by a live communications assistant (CA), and (3) they understand that the cost of IP CTS calls is paid by the federal TRS Fund. If the user spends $75 or more for their IP CTS phone, he or she needs to only provide this self-certification. But if the user obtains IP CTS equipment for free or for less than $75, she or he must also provide certification from a third party professional that the user needs IP CTS to communicate effectively over the phone. .  IP CTS phones must have as a default setting with the captions are turned off, so that consumers need to turn on the captions for each call.

Order FCC Released January 25, 2013 The Order also included a Notice of Proposed Rulemaking seeking comments on: Whether to adopt the above interim rules as permanent rules; The likely reasons for the unusually rapid growth in the use of IP CTS; Whether to prohibit all provider programs that give away or loan equipment to potential or existing IP CTS users for free or at a cost below some specified level; Whether to require each IP CTS provider, as a condition of continuing to offer service to existing IP CTS users who have not yet registered for service, (a) to register each of their users and (b) as part of the registration process, to obtain from each user certification that the user has a hearing loss that requires IP CTS to communicate in a manner that is functionally equivalent to communication by conventional voice telephone users; Whether to establish a specific (quantitative) hearing loss threshold for eligibility to use IP CTS; Whether to amend the speed of answer requirement for IP CTS; Whether to adopt any requirements for IP CTS equipment to have labels informing consumers that IP CTS may be used only by people with hearing loss; and Whether to require applicants for IP CTS certification to describe how they ensure that they do not bill the TRS Fund for service to ineligible users. Comments were due February 26, Reply comments were due March 12, 2013 Florida PSC 11TASA Meeting – April 26, 2013

Florida PSC 12TASA Meeting – April 26, 2013 Order DA Released February 21, 2013 The FCC Consumer and Governmental Affairs Bureau (Bureau) permanently denied payment to Healinc Telecom, LLC, of the amounts withheld by the TRS Fund Administrator, Rolka Loube Saltzer Associates, from Healinc’s VRS payment for the month of September The Bureau affirmed RLSA’s determination that calls for which compensation was withheld were not compensable under the Commission’s rules. The basis for withholding payment was that Healinc had failed to identify itself properly to callers and that its VRS calls were routed through multiple URL addresses not used for a Healinc brand or sub-brand, contrary to the FCC’s rules.

Florida PSC 13TASA Meeting – April 26, 2013 Order DA Released February 21, 2013 The FCC Consumer and Governmental Affairs (CGB) Bureau denied the application of Healinc Telecom, LLC to obtain recertification as a VRS provider and to obtain initial certification as an IP Relay Service provider eligible to receive compensation from the Interstate TRS Fund. CGB’s investigations of Healinc’s VRS identified numerous instances in which Healinc did not provide VRS in compliance with the FCC’s rules and orders. Among other violations, Healinc failed to process VRS 911 calls in accordance with the FCC’s rules; submitted for compensation calls routed through URLs used by ineligible providers, contrary to the FCC’s prohibitions against use of such URLs; repeatedly submitted false, inaccurate, or incomplete reports and information to the Fund administrator and the FCC; and failed to submit reports required by the Commission’s rules.

Order DA Released February 22, 2013 Pleading Cycle was Established for Comment on Applications for State Certification for the Provision of TRS. The FCC provided Notice that the states have applied to the FCC for renewal of the certification of their State TRS program pursuant to Title IV of the Americans with Disabilities Act, and the FCC’s rules. Current state certifications expire July 25, A state’s application for certification, covering the five year period from July 26, 2013 to July 25, 2018, had to demonstrate that the state TRS program complies with Section 225 and the FCC’s rules governing the provision of TRS. Comments were due March 15, Reply comments were due March 29, Florida PSC 14TASA Meeting – April 26, 2013

Order DA Released March 8, 2013   The FCC Consumer and Governmental Affairs Bureau sought comment on a petition for rulemaking filed by Sorenson Communications, Inc. and its wholly subsidiary, CaptionCall, LLC on February 20,   In its petition for rulemaking, Sorenson requested that the FCC initiate a rulemaking proceeding to adopt a price cap regulatory approach to determine the rates for the provision of IP CTS. The proposed methodology would replace the current Multistate Average Rate Structure (MARS) rate methodology currently used for determining the IP CTS rate.   Comments were due March 25, Reply comments were due April 4, Florida PSC 15TASA Meeting – April 26, 2013

Order DA Released March 21, 2013 The FCC Consumer and Governmental Affairs Bureau accepted the relinquishment of American Network, Inc.’s authority to provide of Internet- based TRS and eligibility for compensation from the Interstate TRS Fund. Florida PSC 16TASA Meeting – April 26, 2013

Florida PSC 17TASA Meeting – April 26, 2013 PSC Updates On April 1, 2013, FTRI filed its proposed budget. James Forstall will provide details of FTRI’s proposed budget in his presentation later this afternoon. On April 1, 2013, FTRI filed its proposed budget. James Forstall will provide details of FTRI’s proposed budget in his presentation later this afternoon. Staff has scheduled the FTRI budget recommendation to be filed May 2, 2013, for consideration by Commissioners at the May 14, 2013 Agenda conference. Staff has scheduled the FTRI budget recommendation to be filed May 2, 2013, for consideration by Commissioners at the May 14, 2013 Agenda conference. Staff continues its monthly test calls checking the typing speed of AT&T Relay Communications Assistants and the quality of CapTel calls. Staff continues its monthly test calls checking the typing speed of AT&T Relay Communications Assistants and the quality of CapTel calls.

Legislative Update HB 1135/SB Telecommunications Access System: Revises powers & duties of PSC; requires that commission establish recovery mechanism requiring commercial mobile radio service providers to impose monthly surcharge on their subscribers; revises provisions relating to administration; provides for distribution of wireless mobile devices; revises membership of advisory committee that assists commission; requires that commission ensure public safety & health care providers are complying with requirements to purchase & operate telecommunications devices. Effective Date: July 1, 2013 Florida PSC 18TASA Meeting – April 26, 2013

HB 1135/SB 1688 Bill History EventTimeMemberCommittee Now in Energy & Utilities Subcommittee Wednesday, March 06, :31 AM Energy & Utilities Subcommittee Referred to Regulatory Affairs Committee Wednesday, March 06, :31 AM Regulatory Affairs Committee Referred to Government Operations Appropriations Subcommittee Wednesday, March 06, :31 AM Government Operations Appropriations Subcommittee Referred to Finance & Tax Subcommittee Wednesday, March 06, :31 AM Finance & Tax Subcommittee Referred to Energy & Utilities Subcommittee Wednesday, March 06, :31 AM Energy & Utilities Subcommittee 1st ReadingTuesday, March 05, :59 PM FiledThursday, February 28, :00 PM Antone

Florida PSC 20TASA Meeting – April 26, 2013 National Association for State Relay Administration (NASRA)   FCC’s Disability Rights Office met with members of the TEDPA and NASRA Monday, April 15,   Topics for Discussion:   1. Update on the progress with the state recertification   2. Potential misuse or inadvertent use of IP captioned telephone services   3. Update on the National Deaf Blind Equipment Distribution Program   4. Equipment issues – equipment and compatibility to current phone service   5. Traditional TRS – definition, what is the scope of service and “functional equivalence”   6. AT&T Petition to Launch Proceeding for transitioning from circuit based networks to IP networks   7. Costs for Internet-based TRS under the jurisdictional separation of costs principle

Florida PSC 21TASA Meeting – April 26, 2013 Questions or Comments?

Florida PSC 22TASA Meeting – April 26, 2013 Next… FTRI’s Updates James Forstall FTRI Executive Director