Smart Monitoring © 2008 Applera Corporation and MDS Inc.

Smart Monitoring © 2008 Applera Corporation and MDS Inc. Help increase productivity by maximizing instrument uptime Get secure, remote monitoring and diagnostics of your instruments over the Internet Free to our Service Plan and warranty customers AB SCIEX Smart Services for Maximizing Instrument Productivity

Smart Monitoring © 2008 Applera Corporation and MDS Inc. Your laboratory AB Support Center Firewall Internet AB SCIEX Smart Services for Maximizing Instrument Productivity Take advantage of the intelligence built into your system. With Smart Monitoring, we remotely and securely track critical instrument parameters over the Internet… …and identify potential instrument problems before they affect your lab’s efficiency.

Smart Monitoring © 2008 Applera Corporation and MDS Inc. … and receive notifications by phone or . Smart Monitoring gives you the freedom to check the status of your instruments from anywhere… AB SCIEX Smart Services for Maximizing Instrument Productivity

Smart Monitoring © 2008 Applera Corporation and MDS Inc. Smart Monitoring provides continuous, seamless communication with the AB Global Service Team… AB SCIEX Smart Services for Maximizing Instrument Productivity Field Service Engineers Technical Assistance Center Applications Technical Support Field Applications Support …allowing the AB Service staff to identify, diagnose and respond to existing and potential problems quickly. You save valuable time by avoiding unnecessary troubleshooting.

Smart Monitoring © 2008 Applera Corporation and MDS Inc. Should a problem start to arise with an instrument, AB Service staff are notified immediately. Engineer and support staff then diagnose the problem, order and receive correct parts, and notify you that a service call is required. The engineer then arrives on site with the correct parts, to get the instrument back up and running as quickly as possible. Smart Monitoring can significantly reduce instrument downtime. Increased uptime with Smart Monitoring Service Time 0 Time 1 Time 2 Time 3 Time 4 Instrument failure occurs Engineer arrives with correct parts and fixes instrument Instrument operational TOTAL DOWNTIME TYPICAL UPTIME GAINED ADDITIONAL TIME GAINED IN SOME CASES Smart Monitoringnotifies AB Engineerdispatched AB diagnosesproblem Correct partordered User notified offailure/visit AB SCIEX Smart Services for Maximizing Instrument Productivity

Smart Monitoring © 2008 Applera Corporation and MDS Inc. Applied Biosystems Smart Monitoring. A Smart connection. Free with an AB Service Plan or as part of the instrument warranty, Smart Monitoring can be easily activated on your system. For more information, contact your AB Sales representative. AB SCIEX Smart Services for Maximizing Instrument Productivity