Higher Ed in a Connected Age Tracy Futhey, Duke University

Pressures on Today’s Universities International Student Body International Brand Global Collaboration Consumer Technologies Reduce Costs Anytime, Anywhere Access Serve the Underserved Mobile Internet

Evolution of Today’s Universities MOOCs MASSIVE OPEN ONLINE COURSES STUDENTS RANGE FROM 983 TO YEARS OLD Nearly two-thirds of Duke’s Coursera students LIVE OUTSIDE OF THE UNITED STATES, Including Romania Australia, Singapore, the United Kingdom, Spain, and India Figures were compiled from more than 77,000 responses to a pre-course Survey by Duke on student demographics for its MOOCs According to more than 77,000 survey responses, About two-thirds are Between 18 and 34 years old and more than 4,500 people- or 6 percent-are either younger than 18 or older than 65. THE CLASSES WITH THE HIGHEST ENROLLMENTS WERE: Walter Sinnott-Armstrong’s “Think Again: How to Reason and Argue” Dan Ariely’s “A Beginner’s Guide to Irrational Behavior” Denise Comer’s “English Composition I: Achieving Expertise” (187,0000) (142,000) (70,000)

POLL: What Best Describes Your Campus Online/MOOC Approach? 1.Just getting started; nothing specific yet 2.Exploring online (or flipped or hybrid) classes 3.Delivering online (or flipped or hybrid) classes 4.Exploring the world of MOOCs 5.Delivering MOOCs today 6.Exploring and/or delivering both online & MOOCs 7.Waiting for things to shake out before pursuing

Evolution of Today’s Universities

POLL: How Extensive Is Your Campus International Approach? (Select 1 or >) +Mature study-abroad programs and/or sites +International service programs for students (beyond study abroad) +International faculty research collaborations +Global health collaborations or clinics +International campus(es) – non-degree granting +International campus(es) – degree granting +Emphasis to recruit international campuses +No international approach at this time

Considerations for the CIO IT Infrastructure –How do we build an environment to support all three dimensions? IT Services –How do we design services that span rather than silo these new facets of the university? Non Traditional (Emerging) IT Issues –How do we remain relevant to not-strictly-IT elements of the residential campus experience? –How do we use online and global experiences to inform changes to the campus environment?

IT Infrastructure Connectivity and Monitoring –Wireless, LAN, WAN, global  end2end services and performance Beyond campus at the epicenter –Cloud authn/z, middleware, NOC/SOC/Ticketing, Maintenance Scheduling Provision services based on…. –Who/What/Where: Grouper/”Toolkits”/Activity Streams… our new superglue Ensure repeatable approaches to extend infrastructure and deploy services –VMs/VDI, web conferencing

IT Services Range of option over time by user –Lecture capture, self recording, DIY studio, professional recording/editing Community + collaboration in all –Sync & async video & collaboration tools –Presence – who can help now, wherever Video repository & asset mngt –“mix and match” materials across courses Ensure repeatable approaches to extend infrastructure and deploy services

“But the art of learning has already changed completely, because for almost a decade students have had instant access to unlimited information from anywhere or anyone in the world. This has altered all assumptions about academic hierarchy, charismatic authority, pedagogical processes and the structure of the learning community.” Michael Crow, President, Arizona State University in Nature Magazine, July 2013 Non-Traditional (Emerging) IT Issues

IT increasingly enables new campus experiences –Campus: Wherever I am: classroom, quad, library, café –Community: No longer only joining a physical place –Learning analytics & big data: Effect of huge sample sizes –Systems interaction: “app culture”  disaggregated ERP New IT applications and technologies will impact the future on-campus experience –Physical architecture: Technology enables alternatives to large lectures… but what do we do with those facilities? –Organizing paradigm: 8 semester, 4-5 courses per semester, weeks per course/semester… all become increasingly arbitrary to actual teaching/learning –Organizational structures: Online as integrated, not apart

Virtuous Cycle in Today’s University Common IT Infrastructure and Services Different Uses Inform Changes to Traditional Approaches