INFORMATION TECHNOLOGY April 2, 2003Page 1 Information Technology Supporting Six Sigma Presented by E.J. McIlwaine SimplexGrinnell Six Sigma IT Functional Champion

INFORMATION TECHNOLOGY April 2, 2003Page 2 Information Technology Supporting Six Sigma AGENDA Six Sigma IT Philosophy IT Functional Champion Role Deliverables  Laptop Hardware/Software and Technical Support  Data Delivery  IT Investment Evaluation & Analysis Information Technology Projects Information Technology Key Contacts

INFORMATION TECHNOLOGY April 2, 2003Page 3 Six Sigma IT Philosophy n Six Sigma hardware and software should follow the organization’s IT standards whenever possible. n SimplexGrinnell corporate, not the local districts, will pay for their Black Belts’ hardware, software and any additional Six Sigma information technology investments. n IT will use existing processes (software installation, IT Help Desk, etc.) whenever possible instead of developing unique IT processes for Six Sigma applications. n Existing reports used to manage the business (Report2Web, InfoPak) and additional raw data collected in IT systems will be available to Black Belts for designated projects.

INFORMATION TECHNOLOGY April 2, 2003Page 4 IT Functional Champion Responsibilities n Function as a primary point of contact for all Six Sigma IT issues. n Partner with Finance Functional Champion to facilitate data retrieval requests in a timely and efficient manner. n Energize, inspire, and educate IT organization. n Arrange for acquisition, distribution, and configuration of Six Sigma laptops and software. n Prepare and execute plan to support Six Sigma hardware and software. n Ensure sufficient resources are appropriately applied to achieve established business goals and data requests.

INFORMATION TECHNOLOGY April 2, 2003Page 5 Deliverables: Laptop Hardware n Laptops, complete with MS Office Suite and Six Sigma software, will be provided to all Black Belts.  Black Belt  Laptop $  Software $  Master Black Belt  Laptop $  Software $ n Asset will be transferred to SimplexGrinnell upon receipt from TFS. n Software Licenses, including Windows 2000 and Ms Office Suite covered under SimplexGrinnell/Tyco’s Microsoft Enterprise License Agreement.

INFORMATION TECHNOLOGY April 2, 2003Page 6 Deliverables: Laptop Software n Black Belt Laptops Software Requirements:  Minitab  SigmaFlow Modeler n Master Black Belt Laptop Software Requirements  Minitab  SigmaFlow Modeler  Vartran  Decision Capture

INFORMATION TECHNOLOGY April 2, 2003Page 7 Deliverables: Technical Support n IT will use existing processes (Software installation, SG Help Desk, etc.) whenever possible instead of developing unique IT processes for Six Sigma applications. n SimplexGrinnell Help Desk will provide centralized support for normal laptop hardware and software issues. n Remote dial-in capability will be installed, configured, and supported by local SimplexGrinnell Help Desk. n IT Functional Champion will provide initial point of contact for Six Sigma application issues to establish support baseline. n Six Sigma application and tool issues will be escalated to the Six Sigma team at TFSS if necessary.

INFORMATION TECHNOLOGY April 2, 2003Page 8 Deliverables Technical Support Flow

INFORMATION TECHNOLOGY April 2, 2003Page 9 Deliverables Data Delivery n Existing data and systems will be used whenever possible to avoid costly investments and additional development efforts. n Documentation of available historical data and systems will be summarized and distributed to Black Belts. n All data and systems will be assigned a Business Data Owner and an IT System Owner. n Requests for data will be initially directed to Business Data Owner, then escalated to IT Functional Champion if required.

INFORMATION TECHNOLOGY April 2, 2003Page 10 Deliverables Data Delivery Request Flow

INFORMATION TECHNOLOGY April 2, 2003Page 11 Deliverables Data Request Flow Example

INFORMATION TECHNOLOGY April 2, 2003Page 12 Deliverables IT Investment Evaluation & Analysis n How will Black Belt project improvements be prioritized against existing and ongoing IT projects?  Requests for IT investment and development for Six Sigma related projects will be analyzed on a case by case basis.  Any IT capital or expense related costs must be part of the project justification and will be netted against the Six Sigma project savings.  Work with the Six Sigma Steering Committee and IT Management on project prioritization.

INFORMATION TECHNOLOGY April 2, 2003Page 13 Information Technology Projects Three major IT project categories:  Ongoing IT projects with existing justifications. (Six Sigma initiative will not change these)  Six Sigma business projects with IT implications. (Need to be assessed as part of the investment analysis)  Six Sigma projects internal to IT (May relate to process improvement and quality initiatives)

INFORMATION TECHNOLOGY April 2, 2003Page 14 Information Technology Contacts E.J. McIlwaine SG Six Sigma IT Functional Champion Director, Contracting Systems Development