Larry Potterfield Founder and CEO How does MidwayUSA sustain Results with Baldrige?

How does MidwayUSA sustain Results with Baldrige? America needs Baldrige.com

How does MidwayUSA sustain Results with Baldrige? Ten of the most-Important Topics to achieve/maintain Baldrige-Level Results –Vision –Values –Culture Statement –Organizational Governance –Employee Satisfaction –Operational Goals –Long-term Goals –Strategic Planning –ISO 9000 –Microsoft Outlook

Vision “To be the best-run, most-respected business in America for the benefit of our Customers.”

Values Values are the non-negotiable family principles that guide us. Honesty Integrity HumilityLoyaltyPositive attitude TeamworkStewardship AccountabilityRespect for others We choose Employees who share our Values

Culture Statement Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business.

Culture Statement

Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business. We choose Employees who align with our Culture

Organizational Governance Governance refers to the management and controls within our organization that help ensure the protection of stakeholder interests.

Organizational Governance

Employee Satisfaction Our #2 Operational Goal –Semi-annual surveys, tailored to Employee Key Requirements –Focus Groups led by Company President –Focus Groups focus on process or policy change recommendations to improve satisfaction on lowest- scoring items. –Benchmark against other Baldrige recipients

Employee Satisfaction Results

Operational Goals/Results Goal / Actual Customer Satisfaction – 93% / 93% Employee Satisfaction – 86% / 88% Vendor Satisfaction – 92% / 92.3% Shareholder Satisfaction – 100% / 96.2%

Long-Term Goals

Strategic Planning The Heart and Soul of Continuous Improvement

International Organization for Standardization ISO 9000

International Organization for Standardization ISO 9001 certified in 2008 ISO 9001 re-certified in 2011

Microsoft Outlook One of the Wonders of the Modern World One week of SLT Planning Calendar

How does MidwayUSA sustain Results with Baldrige? Ten of the Most-Important Topics to achieve/maintain Baldrige-Level Results –Vision –Values –Culture Statement –Organizational Governance –Employee Satisfaction –Organizational Goals –Long-term Goals –Strategic Planning –ISO 9001 –Microsoft Outlook

Larry Potterfield Founder and CEO How does MidwayUSA sustain Results with Baldrige?