Successful organisations are passionately focused on their customers' needs. Should health be any different?

Economist Intelligence Unit, 2013

No 1 threat to Health Systems? Europe: 53m today, 64m in 2030 Globally: 371m today, 552m by 2030 Diabetes UK and International Diabetes Federation

McKinsey, 2012

King’s Fund, 2011

2011–2030 $47 Trillion World Economic Forum

3 Behaviours Exercise, Nutrition, Smoking 4 Non Communicable Diseases Cancer, Cardio Vascular Disease, Diabetes, Lung Disease 60% of deaths: 36m avoidable

Carol Midgley, The Times, 2013

Economist Intelligence Unit, 2013

The Power of the Patient Voice Stakeholder Networks – Service Design – Performance Mgt – Messaging Mentors Advocates

Do you consider a child’s education an optional extra? 8,760 hours in a year 4-12 with an HCP Don’t confuse effort and achievement Empower Patients via Education

Do you consider a child’s education an optional extra? 8,760 hours in a year 4-12 with an HCP Don’t confuse effort and achievement Empower Patients via Education

Do you consider a child’s education an optional extra? 8,760 hours in a year 4-12 with an HCP Don’t confuse effort and achievement Empower Patients via Education

Year of Care, 2011

Thomas Goetz: Data Information

How do you make it work?

Abu Dhabi, for example… … patients can access their health data Personal Health Record (secure paper mail-out) Electronic Health Record ( Smart Portable Health Record (Weqaya Data Architecture) 19 HAAD 2012

And it works…. Everyone can know their numbers… …and the numbers can change outcomes ControlWeqaya % engaged with care*% with HbA1c <7.5% with LDL:HDL ratio <3.5 Control Weqaya ControlWeqaya 20 HAAD 2012

We can… Design Deliver Inspire

Or shall we just carry on…