Blue Cross and Blue Shield Member Resources

| Experience. Wellness. Everywhere.| 2March 2009 Visit to log in or register for Blue Access ® for Memberswww.bcbsok.com Logging in to Blue Access ® for Members RETURNING USER LOG IN: NEW USER SIGN UP:

| Experience. Wellness. Everywhere.| 3March 2009 Personal Health Manager Available on Blue Access ® for Members Click on the Personal Health Manager icon on the Blue Access ® for Members home page Once you are logged into Blue Access ® for Members:

| Experience. Wellness. Everywhere.| 4March 2009 Personal Health Manager HIGHLIGHTS: Complete a Health Risk Assessment Develop a ‘Live Well’ Life Skills Plan Ask a Nurse, Trainer Dietitian or Life Coach for advice Earn Blue Points SM and redeem them for a variety of items!

| Experience. Wellness. Everywhere.| 5March 2009 Ask the experts. Expert advice from licensed professionals via the Personal Health Manager “Ask A” Online Advisor Expert advice at your fingertips. Our “Ask A” Feature is here to help. Ask a Trainer, Dietitian or Life Coach: Members can send questions about fitness, nutrition, or managing stress. Ask a Nurse: Members can interact online with a Blue Care Advisor on non-emergency, health-related questions using the “Ask A Nurse” feature. Medical questions directed to a coach are verified with a Blue Care Advisor to ensure appropriate response and referral to the proper medical resources. CONFIDENTIAL AND SECURE Receive a response within one business day

| Experience. Wellness. Everywhere.| 6March 2009 How to Earn Blue Points SM 1 Complete designated health and wellness activities in the For Your Health section [ Example: Bicycling ] 2 Report * completed activities in Get Fit, Eat Right or Live Well *Some activities, such as reading articles and recipes, are automatically tracked 3 Watch your points add up in the Blue Points Redemption Center! 4 Redeem Blue Points when you reach desired redemption level Then, repeat daily! 50,000 points level

| Experience. Wellness. Everywhere.| 7March 2009 Sample Blue Points SM Activities Setting up fitness or meal plans Reading or rating articles and recipes Asking a question of a Nurse, Life Coach, Trainer or Dietitian Completing physical activities such as: Walking / Jogging Yoga Hiking Dancing Swimming Physical activities such as: Dancing Jumping rope Attending PE class or participating in sports (soccer, Tae Kwon Do, etc....) Nutritional navigator activities such as: Drinking less soda Eating fruit and cutting back on sugary snacks Chores, such as folding laundry or cleaning room Cutting back on activities such as television, computer games, etc. Sample Activities – KIDSSample Activities – ADULTS

| Experience. Wellness. Everywhere.| 8March 2009 Blue Points SM Rewards Levels Adults & Teens 2,500 $5 gift cards from various retailers, jump rope, yoga handbook, ankle weights 5,000 $10 gift cards from various retailers, Versa-8 TM tube, yoga straps, Reflex Ball TM, body tape measure 10,000 $25 gift cards from various retailers, fitness mat, OGIO ® duffel bag, golf balls, Versaball TM 25,000 OGIO ® travel bag, fitness/stretching mat, $75 gift cards to various retailers, Polar ® heart rate monitor 50,000 OGIO ® ice cart bag, The North Face ® jacket, elliptical trainer, bike, Sony ® digital camera, Apple ® iPod ® Nano, $200 gift card from various retailers, and Nintendo Wii ® Fit with balance Board bundle Nintendo Wii ® Fit bundle Check Blue Points SM frequently for more rewards.