1 TeamSCO Services Webinar May 7, 2003 Kerri Wallach, Services Product Manager

2 Agenda  Why SCO Services?  Partner Support Services  Partner Online - free online technical support  Maximize solution with bundled support  Make money reselling Services  New Education Services for Partners  Q & A

3 Why Services from SCO?  Worldwide 24x7 Services infrastructure  Expert technical services for UNIX, any flavor of Linux and Volution products  Developer services  Product and education certification services  Labs with extensive h/w and s/w configurations  Close OEM & vendor relations  Partner discounts  Overall customer satisfaction

4 Partner Support Services Business Services  Enterprise  Team  Team Partner Assist  SoftTech Plus  SoftTech  Premier Incident Packs  Partner Single Incident - Premier Resellers, VSPs - $200; Authorized Resellers - $350

5 Developer Services  Engineering Services  Hardware Certification Services  Developer 90-day e-Support  Developer 5-incident pack

6 Partner Online - FREE TO PARTNERS! Priority access to SCO’s Knowledge Center  Easy access through Partner Lounge  Full access to current and retired product technical articles and patches  Ability to subscribe to notification service of new technical articles and patches

7 Maximize solution with bundled support  Linux and SCOoffice products include options for product bundled with support  Support is based on one installation/license How can Resellers benefit?  Reseller can list themselves as a contact on the bundled support contract for each of their customer's installations  Reseller can change contacts at any time, allowing the flexibility to move on to their next sale at their own discretion; Reseller can continue to be listed as support notices contact to receive support renewal notifications  Under both scenarios, reseller has flexibility to charge their customer for the solution (product and support)

8 Services Available for Resale  Support Services  TEAM  SoftTech Plus/SoftTech  incident packs  Server support  Support Knowledge Center Web Access  Access to technical articles  Proactive notification service  Professional Services  Education/eLearning

9 Why Resell SCO’s Services?  Partners make money for selling service, SCO delivers!  Reduced overhead costs for partner  SCO supports UNIX and all flavors of Linux  “One stop shop” for Linux and Unix support  Complements partner services

10 Useful Resource Info  Access for:  Information on Support, Professional Services, Education and Online Services  Partner Online - click on Partner Online /click on “Partner Login”  Access Partner Discussion Forum - click on Partner Discussion Forum  Support contact information  Service program questions, suggestions, feedback - Kerri Wallach

11 Education for TeamSCO / Services Web Seminar 05/07/03 Diane Hughes

12 Education Education is critical to SCO’s success! Educated customers buy more engineering products (such as SCO OpenServer) Education product sales are in addition to engineering product sales More value is built into solution and product bundles Customer and account loyalty is created because of customer knowledge

13 SCO Education Goals Support SCO Products! Make Money for SCO and TeamSCO Partners! All TeamSCO partners can buy and can resell SCO education products TeamSCO partners get special pricing for SCO education More SCO education product options are available Manuals for classroom training eLearning Simplify Programs! Authorized Education Partner (AEP) program Professional certification and testing program

14 Course Manual Availability FCS – First Customer Ship Education Products Now (5 days) Now (3 days) SCO OpenServer Now (5 days) Now (3 days) Shell Programming NetworkingSys. Admin. II Now (3 days) SCO UnixWare FCS June ’03 (5 days) Now (5 days) SCO Linux 4 Now (5 days) SCO OpenLinux Enterprise Networking Administration System Administration

15 Education Products Why eLearning? Addresses geographic needs Addresses customer time constraints Provides for training flexibility Provides for training of just one or two at one time eLearning Courses SCO Linux 4 (equivalent to 15 days ILT) SCO UnixWare (equivalent to 13 days ILT) SCO OpenServer (equivalent to 13 days ILT) Shell Programming (equivalent to 3 days ILT)

16 eLearning Availability FCS – First Customer Ship TBA – To Be Announced Education Products TBA FCS July 2003 SCO OpenServer TBA Now Shell Programming NetworkingSys. Admin. II TBA SCO UnixWare FCS Sept 2003 FCS June 2003 FCS May 2003 SCO Linux 4 Enterprise Networking Administration System Administration

17 Education Programs AEP Program, a subset of TeamSCO Considers education options such as instructor-led training, eLearning, and blended learning solutions Is an organization or an individual Shows instructor qualifications through current SCO and Linux certifications Generates a minimum of $10K annual revenue for SCO Receives unique benefits such as preferred AEP pricing, access to AEP resources, Web listing as SCO AEP

18 Education Programs Professional Certification Programs Industry Standard Linux Certifications LPI (Linux Professional Institute) LPIC Level I LPIC Level II UnitedLinux Certified Professional (ULCP) Certified Expert (ULCE) UnixWare, OpenServer, and SCO Linux CSA – Certified System Administrator ACE – Advanced Certified Engineer Master ACE

19 Education Availability and Promotions  To learn more about SCO education, visit  To purchase TeamSCO education products  To take advantage of our current education and support promotion:  Go to the SCO partner lounge OR  Call SCO-UNIX, option two

20 Grow your business with SCO Services!! Q&A