Leadership for Performance Excellence Chapter 10 Leadership for Performance Excellence

Importance of Leadership Deming’s 14 Points Driver of performance excellence in the Baldrige Award criteria

Leadership – Some Perspectives vision that stimulates hope and mission that transforms hope into reality; radical servanthood that saturates the organization; stewardship that shepherds its resources; integration that drives its economy; the courage to sacrifice personal or team goals for the greater community good; communication that coordinates its efforts; consensus that drives unity of purpose; empowerment that grants permission to make mistakes, encourages the honesty to admit them, and gives the opportunity to learn from them; conviction that provides the stamina to continually strive toward business excellence

Executive Leadership Defining and communicating business directions Ensuring that goals and expectations are met Reviewing business performance and taking appropriate action Creating an enjoyable work environment Soliciting input and feedback from customers Ensuring that employees are effective contributors Motivating, inspiring, and energizing employees Recognizing employee contributions Providing honest feedback

Roles of a Quality Leader Establish a vision Live the values Lead continuous improvement

Case Studies Branch-Smith Printing Division SSM Health Care

Leadership Theory – Mintzberg’s Model Interpersonal roles Figurehead Leader Liaison Informational roles Monitor Disseminator Spokesperson Decisional roles Entrepreneur Disturbance handler Resource allocator negotiator

Consideration and Initiating Structure Consideration (also known as socioemotional orientation) – taking care of subordinates, explaining things to them, being approachable, and generally being concerned about their welfare. Initiating structure (also known as task orientation) means getting people organized, including setting goals and instituting and enforcing deadlines and standard operating procedures.

Transformational Leadership Theory Inspirational motivation — providing followers with a sense of meaning and challenge in their work; Intellectual stimulation — encouraging followers to question assumptions, explore new ideas and methods, and adopt new perspectives; Idealized influence — behaviors that followers strive to emulate or mirror; Individualized consideration — special attention to each follower’s needs for achievement and growth.

Situational Leadership Leadership styles might vary from one person to another, depending on their “readiness,” which is characterized by their skills and abilities to perform the work, and their confidence, commitment, and motivation to do it. Levels of readiness 1. Unable and unwilling 2. Unable but willing 3. Able but unwilling, and 4. Able and willing

Complementary Leadership Styles Directing Coaching Supporting Delegating