Platinum Sponsor Gold Sponsors

AGILITY ON THE PRIVATE CLOUD Rico Ho

CASE STUDIES NTT - Procurement DAIKIN – Service Lessons Learnt Quick Demo

WHY RUN SHAREPOINT ON THE CLOUD? Cheapest communication medium Create single source of truth Cost effective solution Extensible services Speed to market

ABOUT NTT Asia’s Global Tier 1 ISP Largest telecommunication company in Asia Global IPv4/6 Dual stack network Recently acquired Dimension Data

WHAT NTT WANTED… Make it faster to buy things Make sure it is the right thing Make sure it is delivered on time Track how much was spent on each project Remind them when contracts are up for renewal Extend these functions to other subsidiaries

CHALLENGES FACED Up to 5 levels of authorization required Everything gets purchased, from pens to data centres Delivery is distributed across many locations Some projects takes years to complete Too many contracts, renewals all year round Processes very fluid, changes are frequent

SOLUTION DELIVERED Purchase Requisition on SharePoint No-code, 100% configured solution Data are stored as custom lists or documents Powered by Webparts360 1 st version completed in 3.5 weeks 2 revisions and counting…

HERE’S WHAT WE DELIVERED DEMO

SYSTEM FLOW

DEMO SYSTEM WALKTHROUGH: PROCUREMENT

About DAIKIN  Second largest HVAC manufacturer in the world ($12B, 40K employees worldwide)  Leading innovator in air conditioning system  Uses SAP

WHAT DAIKIN WANTED Improve customer service - helpdesk Streamline communication with on-site team Empower technicians with on-site information Coordinate between warehouse and technicians Prepare for in-sourcing – extend to service provider partners

CHALLENGES FACED Data everywhere Needs to work legacy apps on SharePoint 2007 Warehouse, service provider are different entities Needed a mobile device that is readily available Multi tenant environment required Different requirements with different partners

SOLUTION DELIVERED Service Management on SharePoint No-code, 100% configured solution Data are stored as custom lists or documents Powered by Webparts360 Mobile front-end on iPhone System delivered within 10weeks

HERE’S WHAT WE DELIVERED DEMO

SYSTEM FLOW

DEMO SYSTEM WALKTHROUGH: HELPDESK

HELPDESK: SERVICE REQUEST

HELPDESK: SERVICE TEAM CALENDAR

ON-SITE TECHNICIAN JOB ASSIGNMENT

SERVICE MANAGER: VIEW

LESSON LEARNT: WORKING WITH IPHONE Working within iPhone real estate (480 X 320) Master page not compatible – iwebkit.net Beware of captions CSS and Java script differences Avoid pop ups and advanced layout SharePoint controls do not necessary work Users LOVE iPhone !!!

LESSON LEARNT: HOW TO BE AGILE Prototyping aids process discovery Avoid coding whenever possible Engage users early in your development process Take advantage of SharePoint features Create personal dashboards to improve response Context matters – offer different perspective for your data Beware of turning your app into a spammer engine

HOW COULD IT BE BUILD? SharePoint Designer K2 Workflow Visual Studio SQL Reporting Services SliverLight Other web parts Dundas charts

HOW IT WAS BUILD? PLATFORM AGILITY Transactional Relational Contextual  Solution Centric  Visual Models  Re-usable web parts  Version control  Cross version support

RELATIONAL MODEL

PROCESS MODEL

STILL SKEPTICAL?

SYSTEM BENEFITS More than documents, SharePoint is an apps platform ! No code, rapid development Easy to build and manage Cross platform capability with mobile support Growth proof – extensible High ROI

ABOUT WEBPARTS360 Managed MS Partner 2X Asia Pacific ICT award winner Offices in UK, US and Malaysia Proven track record

SOME OF WEBPARTS360 CLIENTS

Thank you to our Sponsors Gold Sponsors Silver Sponsors Bronze Sponsors