BA 553 Course Texts, Course Model and Syllabus The framework for the course

Course Texts There are two texts for the course: Harmon, Paul, Business Process Change, Second Edition (2007), by Business Process Trends Process Management Memory Jogger, GOAL/QCP Students are expected to have their own copy of each of these books, either electronically or in hard copy The instructor will check that students have the appropriate texts for the course The instructor did a bulk purchase of texts, and has a few copies of the first text and sufficient copies of second text available for purchase by students BA 563: Business Process Management2

3 BPM Pyramid Strategy Process Architecture Performance Measurement Process management Alignment BPM Governance Priorities and Planning Enterprise Level Business Process Level Implementation Level Process Redesign and Improvement Projects Six Sigma and Lean Projects Documentation Projects Projects to Develop Resources for New Processes Human Resource Development IT Development Job Design Training Development Knowledge Management BPMS, BAM Application Development ERP Installation Database Development

BA 563: Business Process Management4 Course Model Enter- prise Level Business Process Level Implementation Level Chapters 2-7 Chapters 8-13 Chapters BA553: BPM BA563: PI LEGEND Harmon Text Human Resource Development IT Development

Course Objectives and Learning Outcomes The course objectives are to help students understand: organizational management from a business process perspective when and how to apply process standardization concepts in and use of the balanced scorecard for strategic planning methods for establishing and sustaining a process management organization, and for BPM governance By the end of the course, it’s expected students will be able to: diagram an organization as a network of interrelated processes assess an organization’s process capability and governance align organizational strategy with critical business measures and the budgeting process. develop a plan for implementing BPM in an organization BA 563: Business Process Management5

Approach to Grading I don’t grade on the curve, I grade based on whether students meet the required standard Everyone in the course can earn an A – over the past few courses, I’ve assigned nearly 30% of my students an A Even if you think you can't get an A, or you don’t typically get an A, it’s possible – you just need to do all the work to the best of your ability Assignments will be collected electronically prior to the start of class. Late assignments will be graded down: the amount of reduction depends on how late they are received Any questions on grading? BA 563: Business Process Management6