Graham Corporate Communications

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 Doers  Managers  Leaders 3

 Produce the product  Carry out the orders  Fulfill the mission 4

 Define the operations  Enforce the rules  Increase productivity 5

 Identify the dream  Motivate the team 6

 Being the boss is not leadership  Having a title is not leadership Leadership is taking followers to a new place.

 Catalysts for communities  Leaders of change 8

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 “Management is doing things right.”  Leadership is doing the right things.” the right things.” Peter F. Drucker

Focused on the small:  Defined the operation  Followed regulations  Solved problems  Got people to the event  He lost sight of the goal 11

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 What’s your mission?  Can followers repeat it?  Jackson Hole Chamber:  Businesses v. Environmentalists  "Respecting the Power of Place.”

 Describe your dream for your community in 20 years  If they are in your community, they are on your team they are on your team

Focus on an employee’s strengths:  73% are engaged in their work Fail to focus on strengths:  9% are engaged in their work 15

 Show Compassion- caring, friendly, happy  Build Trust- honesty, integrity, respect  Provide Stability- security, strength, support  Create Hope- direction, faith, guidance Gallup survey of 10,000 followers 16

 What leader has the most positive influence on your daily life?  What 3 words best describe this person’s contribution to your daily life?  Why?

You will have influence with your listener when your listener knows you are listening 18

A relationship building tool that is:  Simple  Sincere  Specific  Helpful

 Inspires and motivates  Builds trust “Everybody likes a compliment.” Abraham Lincoln

 Notice a specific personal value  Recognize effort  “Precise Praise” gives direction

 "Thank you. You made my day!"  "Thank you. I really appreciate that!”

 To understand - take things apart  Study parts to understand a whole.  Analyze a company - look at separate parts finance, production, marketing  Analysis leads to silo thinking

 World was a mystery  40% of children died in infancy  Few people ever traveled more than 3 miles from home

Cause and effect (analysis) explained everything:  Everything has a cause  God was the cause of everything  Nothing by chance  Environment had no impact  There is no freewill

 Developed factories- work was useful, but not fun … no learning  Built schools- educational, but not fun and not useful  Parks were places to have fun, but not useful or educational

 Middle Ages- 27 years  years 20 years advancement in over 500 yrs. 20 years advancement in over 500 yrs.  Today-77+ years 30 years advancement in 100 years. 30 years advancement in 100 years.

Environment will have an effect:  Acorn doesn’t cause an oak.  Environment is required for many things to work.  Everything is a system: businesses, schools, hospitals, families, chambers Analysis cannot explain everything

 “A system is a whole that cannot be divided into independent parts.”  No part of a system is independent of the system  Each part can effect the behavior of the system.  The human body is a system, the behavior of any part can effect the others

No part of a system can achieve its goal without the other parts:  A car is a transportation system.  Take the best parts of cars.  Try to use them to make the best car.  The parts won’t work well together.  In fact, the car won’t run.

“A system is not the sum of its parts. It’s the product of their interactions.” What matters is how they work together.

 Synthesis is the opposite of analysis.  Synthesis looks at a system as part of a larger system.  You can fix a problem by looking at the parts You cannot improve a system by taking it a part and improving its parts

“The improved performance of a system depends on the improved relationship of the parts.”

Name one thing that you HAVE to do. Each person in the group: Help them GET to do it

“The improved performance of a system depends on the improved relationship of the parts.”

 Imagine the dream by looking at the larger systems  Make your dream clear and repeatable  Focus on followers’ strengths  Improve their relationships to each other 39

making the complicated simple and the simple powerful ® Bill Graham Copyright © 2014 Facebook