February 5, 2009 February 6, 2009 WAOL ANGEL College Admin Kick-Off Meetings

Agenda Welcome and Introductions Roles and Relationships Big Picture of WAOL ANGEL System Administrative Models for WAOL ANGEL Implementation Process ANGEL Services End User Support Getting Started Questions and next steps

Roles and Relationships ANGEL Learning Hosting IT Support Implementation

WAOL Blackboard to ANGEL Phase One: July 08 through March 09 Everything currently supported by WAOL moved from Blackboard to ANGEL Training focused on experienced Blackboard users who are moving to ANGEL Continue to use existing WAOL processes (WAOL ID numbers, Intent to Teach forms, etc.)

WAOL Blackboard to ANGEL Phase Two: March 09 through June 09 New services from WAOL Implement individual college domains and admin access Setting up domains Testing admin access and branding Training for college admins College admin tools and admin group on WAOL Council All training in ANGEL

Roles and Relationships The old WAOL: Colleges enroll students, and manage teaching and learning WAOL uses tight business rules and automation to manage the technology for large numbers with a small centralized staff

The Strategic Technology Plan Most strategic plans have many goals; this plan has only one: to mobilize technology to increase student success. Strategy I: Create a single, system-wide suite of online teaching and learning tools that provides all Washington students with easy access to “anywhere, anytime” learning.

WAOL Annualized Enrollment to Staff FTE Comparison YearAnnualized Student FTE Staff FTE (est.)7 Centralized, outsourced hosting Tight business rules Automation and integration 24 x 7 tech support including high-touch support office Required faculty training The best staff ever! WAOL will support over 17,000 enrollments and 12,500 individual students for system colleges Fall 08

Roles and Relationships WAOL Support Implementation Colleges Support Implementation SBCTC/College Service Level Agreement (SLA) WAOL Council Admin Group

WAOL ANGEL Overview Hosted by ANGEL Learning Single installation shared among our schools Accounts and classrooms for all schools go into the same “bucket” Access accounts and courses through any of the 20+ custom domains =

Grouping Information in ANGEL Domains - give you control over branding: themes and other domain-wide content. Accounts - placed in ANGEL Account Groups - one per college, plus WAOL. Courses - in your ANGEL ‘School’

WAOL to ANGEL Integration Accounts, enrollments, empty course shells, sent to ANGEL from college SMS, with WAOL service providing the ‘glue’. Many parts here: Depends on Degree Audit project Schedule: pilots for Summer, then offered to all schools College responsibilities – maintain configuration info, more administrative work Batch enrollment for other non-SMS accounts and courses User Authentication: LDAP, SSO

Spring 09 Changes Accounts - WAOL starts moving accounts to School Account Groups, a few schools at a time Courses – WAOL starts moving Courses into ANGEL Schools (private courses only) Batch Enrollments and Accounts - ANGEL tool- aiming for mid-March release SQL Query Manager - SQL language – power tool

Summer 09 Changes Colleges may manage all accounts and courses in their own domain – except WAOL Shared ANGEL 7.4? SMS Integration Service

How Colleges Can Use WAOL ANGEL WAOL ID Process WAOL will continue to support existing WAOL ID number processes for shared courses and for any college that wants WAOL to manage its courses. Necessary for shared courses WAOL ID number Intent to Teach form WAOL creates classrooms and accounts Users will be in college Account Group so college can see and manage them College can have custom domain and branding

How Colleges Can Use WAOL ANGEL College-Managed Colleges can manage their own accounts and classrooms using standard tools in their own domain and with their own admin access Will use WAOL ID for shared courses No WAOL ID number College admin creates, manages and supports users and classrooms in own Account Group College has its own domain and branding Enrollment Wizard Test Spring 09; implement Summer 09

How College Can Use WAOL ANGEL Full Integration Colleges will be able to fully integrate with WAOL ANGEL—Data goes from college SMS to WAOL database to ANGEL All courses, all students ANGEL contract allows us to pay for active users only Possibly through data collected for Degree Audit Piloting Summer 09

WAOL ANGEL Offers… Low cost: $4 per active user per quarter 24/7 ANGEL and Elluminate help desk support for students, faculty and staff (Presidium) ANGEL ePortfolio ANGEL Gold ASP Hosting Premium Administrator Support 24x7x365 emergency access for all college ANGEL Administrators after hours support

WAOL ANGEL includes…. Tight ANGEL integration with: current and new (TBD) administrative systems Elluminate (as soon as ANGEL and Elluminate roll-out the integration) the next set of system-wide teaching and learning tools (TBD) Easily share course content and open textbooks across all colleges with ANGEL’s object repository Media server for large faculty media files for online courses (Amazon S3 service) SBCTC eLearning Team staff support

WAOL ANGEL includes… ANGEL professional development for college faculty One seat per college in f-2-f Basic Instructor Training (last Fall) One seat per college in f-2-f Advanced Instructor Training (Feb 09) One seat per college in f-2-f Advanced Instructor Training (next year) Free WAOL ANGEL training and support rt.aspx rt.aspx Access to all WAOL training materials for college use

WAOL ANGEL includes New College Start-Up Implementation Package 1 seat Online Administrator Training for college administrators 8 hours consulting to support domain configuration, branding, etc WAOL-supported enrollment tools and integration Membership in WAOL Council ANGEL Admin Work Group

Take a Break! 10-minute break We’ll hear from ANGEL about their support process when we get back.

College Implementation Package Implementation Consulting College Administrator Training College Administrator Support

College Implementation – College Roles Project Leader Policy & Configuration Communication ANGEL Administrator Information Technology Education & Training Support

College Implementation - Activities Kickoff This meeting… Define Approach Introduce Services …

College Implementation - Activities Planning Meeting (1.5hrs) Form Project Team Assign Roles & Responsibilities Establish Schedule and Assign Tasks …

College Implementation - Activities Training - ANGEL Administrator (1 enrollment per college) Self-paced for 4 weeks Typically requires hours of “seat time” Monitored for two weeks by ANGEL Learning Trainer Additional two weeks for review and practice Additional enrollment can be purchased …

College Implementation - Activities Configuration (2hr) College Domain configuration including branding, college specific policy, etc…based on model(s) selected. …

College Implementation - Activities Content Management (2hr) Importing Content Best practices on the use of Master Courses Best practices on the use of Learning Object Repository …

College Implementation - Activities Data Integration (2hr) Users, Courses, enrollments Term Administration Process …

College Implementation - Activities Support for the named ANGEL Administrator Support Portal – Submit Tickets for issues and questions Search the Knowledge Base Download Documentation Available 24 x 7 Telephone ext. 2. Talk with ANGEL Support Available 8:00 AM to 7:00 PM, M-F, EST/EDT. …

ANGEL Services… for additional fee Advisory and Program Management Services Understanding usage patterns and future planning Assisting with adoption strategies Facilitating ANGEL products best practices Project management for implementation and upgrades Education and Training Services Online Self-Paced Remote Instructor-Led Onsite Instructor-Led Technical Services Customization Design and Implementation Data Integration Design and Implementation Application Review and Health Check Managed Test Environment

End User Support Can’t log in, browser issues, how-to use ANGEL, etc. Tier 1 Can’t log in, browser issues, how-to use ANGEL, etc. Colleges, WAOL, and Presidium Help Desks Colleges provide support for users in its Account Group WAOL office M-F 8:00 to 5:00, and toll-free number, faculty support and training Presidium 24x7, toll-free telephone, , chat, and knowledge base for all users One common phone number and script for Presidium services developed as a group If colleges want their own Presidium phone number, branding and script, they will need to pay additional fees (~$12,000/year); SBCTC will continue to pay for the user support.

End User Support account issues, error messages, etc. Tier 2 account issues, error messages, etc. College Administrators WAOL staff if WAOL-managed users Only named administrators can call ANGEL or submit tickets All admins on WAOL ANGEL will be able to see all open tickets

End User Support system or hosting issues, software issues, codes, settings Tier 3 system or hosting issues, software issues, codes, settings If it is an issue of policy or global settings in WAOL ANGEL, then WAOL Admin handles it. The issue might require advice of WAOL Council Admin Group If it is an issue of software or hosting, then create a ticket with ANGEL Support

Service Level Agreement Draft ready for discussion Between SBCTC and each college for use of WAOL ANGEL Spells out responsibilities and service levels Spells out escalation path

Getting Started 1. Set up a domain After the domain is set up, the college gets admin access and documentation.

ANGEL Online Admin Training Write to Connie Broughton and identify person who will take ANGEL online admin training. SBCTC has paid for one person per college. Classes February 9 February 23 March 9 March 23 Every two weeks after that

ANGEL Implementation Consultation 1. Set up your domain and get documentation from WAOL 2. Complete online admin training and create an ANGEL support center account (SBCTC contract pays for one per college.) 3. Plan with appropriate people on your campus. 4. Tell WAOL when you want to begin to use your eight hours with ANGEL. WAOL will manage the queue for ANGEL. 5. ANGEL requires 30 days notice to begin.

Next Steps and Questions First meeting of the Admin Group will be directly after the next WAOL Council meeting. February 23 from 11:00 to noon in Elluminate. First agenda item is the discussion of the Service Level Agreement draft Questions?