® ®® ® ® ® WIN95 SIG -- Page 1 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® WIN95 and Hard Disk Drives: Storage Requirements to Optimize WIN95 Joe D’Amico, product support engineer Bruce Riddell, product support engineer

® ®® ® ® ® WIN95 SIG -- Page 2 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Introduction  Drive capacity points and system BIOS, Operating system limitations  Symptoms and solutions  Hardware  Max Blast  Operating systems

® ®® ® ® ® WIN95 SIG -- Page 3 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® What’s “driving” HDD Storage Capacities?  Downloading from the Internet  CD-ROM’s  Multimedia  Networking  Advanced Office Applications  Video Applications  Video / Audio Editing  CD-ROM Writing

® ®® ® ® ® WIN95 SIG -- Page 4 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Typical Desktop PC Capacity Requirements Applications  Windows 95 and Windows 95 Plus  Microsoft Office 97  Quicken  Visual Basic  Interactive Reading Journal  Microsoft Bookself 95 and Road Atlas  Microsoft Encyclopedia  Doom II  Microsoft Project  Adobe Photoshop plus Illustrator  Truespace 3D Graphics  Tax Cut Capacity Requirements  95 MB  105 MB  18 MB  60 MB  20 MB  13 MB  4 MB  20 MB  14 MB  27 MB  8 MB Total 392 MB

® ®® ® ® ® WIN95 SIG -- Page 5 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Vocabulary Capacity Barriers When special considerations have to be taken in installing a hard drive to reach the full capacity. MAX BLAST Maxtor’s new installation software. BIOS (Basic- Input Output System) Drive parameters must be entered before a hard drive is fully recognized.

® ®® ® ® ® WIN95 SIG -- Page 6 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Symptoms  Truncation of Cylinders  System Hangs at Post  Cylinder Wrap  System Hangs at Boot  Not Receiving the Full Capacity

® ®® ® ® ® WIN95 SIG -- Page 7 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Solutions  Use MAX BLAST  Upgrade the BIOS  Use a BIOS Card  Use FAT 32  Use a Enhanced EIDE Controller Card

® ®® ® ® ® WIN95 SIG -- Page 8 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Hardware CD ROMS Dual Drives Memory Tape drives Networks

® ®® ® ® ® WIN95 SIG -- Page 9 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Jumpers Cylinder reduction jumper Master / Slave on the primary bus Master / Slave on the secondary bus Jumper numbers & location can be different per model number. Make sure you check your documentation.

® ®® ® ® ® WIN95 SIG -- Page 10 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ®

® ®® ® ® ® WIN95 SIG -- Page 11 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Max Blast Installation Software Self Booting OS Reads system information Partition copy No cylinder skew BIOS information LBA detection You can disable without losing data Support’s FAT 32

® ®® ® ® ® WIN95 SIG -- Page 12 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® MAX*Blast Installation Boot to diskette Record system information Setup drive System disk Choose partition sizes Re-boot and load OS

® ®® ® ® ® WIN95 SIG -- Page 13 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® DOS & Windows Questions Why do I have to create more than one partition? Cluster Size Million Bytes VS Mega Bytes ( Why am I not getting the full capacity? ) Drive to drive copy

® ®® ® ® ® WIN95 SIG -- Page 14 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Fat 16 Cluster Size 16 MB MB=2K or 2048 bytes 128 MB MB=4K or 4096 bytes 256 MB MB=8K or 8192 bytes 512 MB MB=16K or bytes 1024 MB MB=32K or bytes

® ®® ® ® ® WIN95 SIG -- Page 15 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® FAT Bytes Per Sector

® ®® ® ® ® WIN95 SIG -- Page 16 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® FAT 32 Cluster Size

® ®® ® ® ® WIN95 SIG -- Page 17 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® FAT 32 Sectors Per Cluster 512 Bytes Per Sector

® ®® ® ® ® WIN95 SIG -- Page 18 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Drive Not Recognized Hard Disk is not recognized or detected by the CMOS/BIOS program, either in the BIOS/CMOS Auto detect feature or in the POST. Installation errors: (Verify drive is installed properly) — — Check Jumpers (master/slave) — — Check for Energy Management jumpers — — Check power supply cable connections — — Check ribbon cable connections — — Check for power management software Compatibility issues: (Drive compatability can prevent proper communication between two drives on the same cable) — — Ensure Master/Slave jumpers are correct — — Verify that each drive can work alone on the system — — Try reversing the master slave roles — — Install the second drive on a secondary controller Symptoms: Resolutions:

® ®® ® ® ® WIN95 SIG -- Page 19 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Not Seeing the Full Capacity General issues affecting drive capacity Data corruption cross linked files Problems loading O.S. system hangs on Boot up Installation errors: (Verify drive is installed properly) — — Check BIOS configuration — — some BIOSs do not support larger disk drives. Enable LBA mode in BIOS settings — — Install the drive using MaxBlast — — Upgrade BIOS or install a BIOS controller card that supports large drives — — Install the cylinder limitation jumber if the drive is over 2.1gigs and use MaxBlast to install. Symptoms: Resolutions:

® ®® ® ® ® WIN95 SIG -- Page 20 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Boot Failure Drive is recognized and properly handled during post but is unable to load the operating system Installation errors: (Verify drive is installed properly) — — Check Jumpers (master/slave), cables, controller card seating — — Check IDE interface/controller for BIOS. Make sure controller BIOS is not conflicting with motherboard BIOS — — Check BIOS EIDE features including Block Mode, Multi-sector transfer, 32 bit transfer, PIO mode reduce to minimum value or disable — — Check AT Bus Clock speed and set between 8-10 MHZ — — Increase time for boot process to occur by enabling “floppy seek at boot”, “above 1 meg mem test”, set “boot pre-delay” to highest value. — — Verify that the primary DOS partition is set active Symptoms: Resolutions:

® ®® ® ® ® WIN95 SIG -- Page 21 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® Issues Loading O.S. Primary master hard drive is recognized and properly handled during post but is unable to load the operating system Failure to load the O.S. can be related to many different causes including installation configuration, communication problems, and hardware failures. Symptoms:Resolutions: Installation issues: — — Check parameters, translation mode — — verify capacity limitations, jumpers — — Check IDE interface/controller for BIOS-no conflicts with motherboard BIOS — — Check BIOS EIDE features including Block mode, multi-sector, 32 bit transfer, PIO mode reduce all to minimum values or disable — — AT BUS clock speed set between 8-10 MHZ — — Increase Boot up time by enabling “Floppy drive seek at boot”, “above one meg mem test”, and sequence to A:, C: — — Verify boot partition is primary and active in Fdisk — — Try replacement controller card

® ®® ® ® ® WIN95 SIG -- Page 22 © Maxtor Corporation 8/97 C R E A T I V E S O L U T I O N S F O R I N F O R M A T I O N S T O R A G E ™ ® For More Information MAXTOR  Toll-free technical assistance Highly-trained technicians are available Monday through Friday to provide detailed technical support.  24 x 7 automated technical support  MaxFax™ Service Use a touch-tone phone to order documents from our 24 x 7 automated fax retrieval system.  Maxtor on Internet  Maxtor BBS