Like it never even happened. ® NATIONAL AGREEMENT Alfa Insurance SERVPRO ® Industries, Inc

Like it never even happened. ® Agreement Dated March 17, 2011 Effective Immediately Water Mitigation

How Claims Are Processed After & Normal Business Hours –Call Placed to Alfa Home Office Claims Department First Notice of Loss – Alfa Insurance will report all losses initially through SERVPRO ® ’s National Call Center SERVPRO –Claim Referral by Agent/Adjuster Call Servpro of ‘Your Town” Submit Claim – Servpro of ‘Your Town’ on Job.” Like it never even happened. ®

SERVPRO SERVICES RESTORATION –Fire, Smoke and Soot –Water Mitigation & Dehumidification –Mold Mitigation & Remediation –Contents Cleaning and Storage – POI –Electronic Cleaning GENERAL CLEANING –Air Duct & HVAC –Biohazard, Crime Scene & Vandalism –Carpet & Upholstery –Deodorization MOBILIZATION TO CAT LOSSES Like it never even happened. ®

Standard Guidelines and Services Features –24/7 Availability Personal Contact & Customer Service –1/4/8 First Responder –Warranty –National Franchise Advantages – Strict Response Time Frames –2 Year Warranty Benefits –National Exposure – Quick initial response –Quick response to all subsequent issues Like it never even happened. ®

Exclusive Features “In-Place” Drying When Applicable –Only on Clean Water, Category 1 Claims Advantage – Dries carpet without removing the pad Benefits –Less inconvenience to Alfa clients –Reduces claims cost associated with carpet and pad manipulation. Like it never even happened. ®

Exclusive Features – Cont The “Science of Drying” –IICRC Guidelines – S500 Emergency Mitigation, Cleanup and Restoration Drying Process – Drying Workbook Post-Emergency Cleanup and Mold Remediation 12” Flooring Sample Retained On-Site, If Non- Salvageable Advantage –Confidence that job is complete and materials are dry Normal Moisture Content Benefits - Documentation that can be used in court -Customer satisfaction that site and material are returned to “pre-loss” conditions Like it never even happened. ®

Exclusive Features – Cont Professional and Organized Job File Process Electronic File System –ScanER ® XL –E-ViewER ® Advantages –All documents and pertinent forms are electronically scanned and attached to job daily as it progresses Benefits –Job information can be communicated to agents and adjuster in a “real-time” format, keeping them in the loop from inception to completion Like it never even happened. ®

Exclusive Features – Cont Vendor Review & Audit of All Mitigation Claims Advantage -Provides a second look at all Documentation and Estimates Benefit -SERVPRO audits all files reducing the amount of time and ultimately money that the claims department has to spend on a file. Like it never even happened. ®

Exclusive Features – Cont NAPA – National Accounts Participation Agreement -Only qualified franchises Advantages -NAPA Approved franchises must follow strict guidelines -Less qualified companies are eliminated Benefits –SERVPRO is held to a higher standard than other vendors,giving your customers a more quality job without cutting corners –NAPA: RED – YELLOW - GREEN Like it never even happened. ®

Exclusive Features – Cont Strict Personnel Requirements on Franchise Employees –Franchises –Franchise Employees – Personnel Requirements Uniformed Employees and Vehicle/Equipment ID Trained Franchise Professionals –Owner & Crew Chiefs – IICRC: WRT & ASD certified –Signed Code of Conduct Statements on all franchise employees –All franchise employees must be ECTP Water certified. Advantage –Highest level of training requirements in the industry Benefit –Highest job quality in the industry –Trusting the service of your insured with the most qualified in the industry – Peace of Mind Like it never even happened. ®

Immediate Notification to Adjuster When: Detection of Mold Need for Asbestos Testing Excessive Loss Condition Subrogation Issues Safety Hazards Questions on Coverage Drying Beyond 3 Days Refusal of Service. Like it never even happened. ®

QUESTIONS? THANK YOU! Like it never even happened. ®