Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

9-2 Overview Building a network of contacts Identifying appropriate jobs Finding your employer Preparing application documents Handling the interview Writing follow-up messages Continuing job search activities

9-3 Building a Network of Contacts Network Community Friends Executives Professors Family Internship

9-4 Obtaining an Internship Network with people in your field. Gain professional knowledge and experience. Learn whether this is the career for you. Increase your odds of post-graduation employment. Build your résumé.

9-5 Identifying Appropriate Jobs Analyze yourself. –E–Education –P–Personal Qualities –W–Work Experience –S–Special Qualifications Analyze outside factors.

9-6 Finding Your Employer Career centers Network of personal contacts Classified advertisements Online sources Employment agencies Personal search agents Web page profiles Prospecting

9-7 Traditional Print Résumé Select the background facts. Arrange the facts into groups. Construct the headings. Include contact information. Include a statement of objective.

9-8 Traditional Print Résumé Present the information. –W–Work experience –E–Education –P–Personal information –R–References Organize for strength. –R–Reverse chronological order –F–Functional/Skills –A–Accomplishments/Achievements

9-9 Traditional Print Résumé Write impersonally and consistently. –N–No personal pronouns –A–Action-oriented verbs –P–Parallel lists Make the form attractive. –B–Balance text and white space. –C–Choose a professional font. –A–Avoid margins that are too narrow or too wide. –K–Keep headings at 14 pt. and body text at 12 pt. –U–Use a maximum of two fonts. –U–Use high-quality paper.

9-10 Traditional Print Résumé: Reverse Chronological Format (1 of 3) JERE BACON 7431 State Street Eau Claire, WI OBJECTIVE: Summer 2011 internship in human resource management EDUCATION: Bachelor of Business Administration, May 2012 University of Wisconsin-Eau Claire Major: Human Resource Management Advanced Business Communication Certificate GPA 3.0 (4.0 basis) PRH Certification: December 2011

9-11 Traditional Print Résumé: Reverse Chronological Format (2 of 3) Computer Skills: Keyboarding at 90 wpm, Word, Outlook, Excel, Oracle and Access, Publisher, Photoshop, Dreamweaver Relevant Courses: Business Writing, Human Resource Management, Compensation Theory and Administration E XPERIENCE Administrative Assistant January 2010-present Boatner King Insurance Company, Eau Claire, WI  Write letters, s, and s  Answer a multi-line phone  Maintain the company Web site  Process time sheets for payroll

9-12 Traditional Print Résumé: Reverse Chronological Format (3 of 3) File Clerk, August 2008 – December 2009 Eau Claire County Courthouse, Eau Claire, WI  Filed deeds, licenses, and other legal documents  Maintained confidentiality  Developed excellent team and interpersonal skills Extracurricular Activities  President: UW-Eau Claire Society for Human Resource Management  Volunteer: Special Olympics spring track and field event  Member: University of Wisconsin-Eau Claire marching band

9-13 Scannable Print Résumé Include industry-specific keywords. Choose precise nouns over action verbs. Present in a scanner readable form.

9-14 Scannable Print Résumé: Example (1 of 2) KEYWORDS: Office Manager, Office Support, Administrative Office Assistant, Clerical Support, Outlook, Word, Excel, PowerPoint, Access,Telephone Etiquette,Voice Message Systems, PIMs, Project Management EDUCATION Bachelor of Science in Business Administration, May 2011 Eli Mason University, New Bedford, MA Emphasis: Management Minor: International Business Major GPA: 3.3 (4.0 basis) Megan Rosenbloom 3145 Sleep Hollow New Bedford, MA

9-15 Scannable Print Résumé: Example (2 of 2) SPECIALIZED COURSES: Office management, business communication, business law, human relations, human resources management, and organizational behavior EXPERIENCE Office Clerk 2010-present J. J. Webb, Inc. (wholesale grocers), New Bedford Maintain inventory, supervise two clerks, report to purchasing manager all shortage and late shipments. INTERESTS Professional Secretaries Association North Side Voters League

9-16 Digital Résumés Three formats –L–Low end Lacks formatting Used primarily with text-based systems ASCII or text files –M–Mid-level Retains most formatting Used when receiver requests and when you know the receivers’ systems will allow doc, rtf, or pdf files –H–High end Extends capabilities Used when you want to showcase more material as well as include graphics, sounds, and animation Html files

9-17 Digital Résumé: Example

9-18 The Reference Sheet Check with references before listing them. Get permission as well as complete contact information. Plan the arrangement and ordering. Order references in a way that favors you. Make the reference sheet visually appealing.

9-19 Reference Sheet: Example (1 of 2) Megan Adami Personal References Professor Rosemary Lenaghan (major professor) University of Illinois at Springfield Accounting Department 5250 Shepherd Road Springfield, IL Phone: Kathleen M. Kubicek, Director (internship supervisor) Terry Lenaghan Enterprises, Inc. 360 West Reynolds Springfield, IL, Phone: , ext. 620

9-20 Reference Sheet: Example (2 of 2) Megan Adami Personal References Terrence Patrick, co-worker at Prevention First, Matthew Gregory, life-long friend,

9-21 Writing the Print Cover Message Gain attention in the opening. Select content. Organize for conviction. Drive for action in the close.

9-22 Print Cover Message: Example (1 of 5) [Sender’s Address] [Date] [Receiver’s Address] Dear Mr. Guthrie: Please consider me an applicant for the accountant position advertised in today’s issue of the Post. My experience in petroleum accounting, college degree in accounting, and demonstrated ability to work with others qualify me for this position. Opening

9-23 Print Cover Message: Example (2 of 5) With a background of three years as a part-time employee of the State Comptroller of Public Accounting and the State Auditor’s office, and with four years’ specialized training in the College of Business Administration at State University, my background is consistent with your requirements. As an auditor in both the state departments mentioned above, I participated in audits of the books of several oil firms and gained some familiarity with petroleum accounting procedures, which should increase my usefulness in future work of this type. Body

9-24 Print Cover Message: Example (3 of 5) In my intensive coursework at the University, I studied several phases of accounting (including petroleum, fiduciary, cost, and systems as well as theory and auditing) with the intention of obtaining a comprehensive and well- integrated background for competent work in the petroleum field. The attached résumé also notes the additional courses with which I rounded out my training. The sincerity of my study efforts is evidenced by the B.B.A. degree with honors I was awarded this June. Body continued

9-25 Print Cover Message: Example (4 of 5) With a view to the value of human relations in business, I actively participated in organizations such as Sigma Nu (social fraternity), intramural volleyball, Men’s Chorus, and Alpha Kappa Psi (professional fraternity). Through these associations I learned a lot about people and how to work with them. I am confident that I could work effectively with your accounting department staff. Body continued

9-26 Print Cover Message: Example (5 of 5) I ask that you review my qualifications and contact me for an interview. You may contact me at or Thank you for your consideration. Sincerely, [Your typed name] enclosure Closing

9-27 What in this ad might you use in your application? Communication channel or fax Nature of the business Nature of the work Writing/Computing Education/Skills required BA/BS in computer field or equivalent experience Experience in Web production or programming More information about company

9-28 Handling the Interview Investigate the company. Make a good appearance. Anticipate questions and prepare answers. Put yourself at ease. Help control the dialogue.

9-29 Preparing Your Answers For Example: What are your weaknesses? Possible Strategies: –P–Present a weakness that’s really a hidden strength. –C–Cite a corrected weakness. –R–Recall a lesson learned. –R–Reveal a lapsed skill. –U–Use an unrelated skill. –C–Cite an objective. –T–Try humor (be careful). –R–Repeat your qualifications.

9-30 Writing Other Job Search Messages Thank-you message Follow-up message Job acceptance message Job refusal message Job resignation message

9-31 Thank-You Message Example Dear Ms. Munson: Thank you for the opportunity to interview last Friday for the financial analyst position. Your bank and the job opportunities we discussed continue to interest me. My finance major, internship, and immersion semester in Brazil have given me the computer skills, hands-on experience, and interpersonal skills useful in your domestic operations. My extensive travel and cultural knowledge of South America will be valuable in your planned expansion there. I’m looking forward to hearing from you soon. If you have any other questions, please contact me at Zeke Smith

9-32 Continuing Job Search Strategies Maintain your résumé Read job ads/ professional journals