NAPHSIS Annual Meeting 2014Slide 1 NAPHSIS ANNUAL MEETING | Seattle | June 8-11, 2014 VITAL RECORDS: A CULTURE OF QUALITY Arizona Department of Health Services Office of Vital Records ADAM Presentation Presented by: Krystal Colburn, Deputy Bureau Chief & Assistant State Registrar

NAPHSIS Annual Meeting 2014Slide 2 Agenda

NAPHSIS Annual Meeting 2014Slide 3 Automated DMV Authentication Module (ADAM) Implementation  Arizona Office of Vital Records selected by NAPHSIS for pilot project  Gold Systems created integration functionality  Customized matching elements  Total internal testing time: 6 – 8 hours

NAPHSIS Annual Meeting 2014Slide 4 How is ADAM useful?  Web-based user interface which allows office users to quickly verify a customer’s driver’s license for authenticity  Automatic data import to customer service management system

NAPHSIS Annual Meeting 2014Slide 5 Process Workflow

NAPHSIS Annual Meeting 2014Slide 6 What can it populate?  Customer’s First, Middle, Last Name  Customer’s Address listed on Driver’s License Cuss Cs

NAPHSIS Annual Meeting 2014Slide 7 Verification Process  Green checkmark  Message indicator showing a Verification Match

NAPHSIS Annual Meeting 2014Slide 8 Verification Process  Red dash  Message indicator showing a Verification Mismatch

NAPHSIS Annual Meeting 2014Slide 9 Verification Process – Anomalies Hyphenated Name Green OR Yellow check marks Verification Message is MISMATCH SMITHSOTO Suffix Green OR Yellow check marks Verification Message is MISMATCH SMITH III Yellow = partial match

NAPHSIS Annual Meeting 2014Slide 10 Verification Process deceased person  System will alert a user when a customer provides an ID for a deceased person

NAPHSIS Annual Meeting 2014Slide 11 Let’s see it in action…

NAPHSIS Annual Meeting 2014Slide 12 Statistics 6.4  Average verification performance 6.4 seconds 2,497  May 2014 successful match of 2,  May 2014 unsuccessful match of 95  Due to anomalies  Learning system  Outdated information on ID credentials No Fraud Cases

NAPHSIS Annual Meeting 2014Slide 13

NAPHSIS Annual Meeting 2014Slide 14 Is ADAM used Statewide?  At this time, only the State Office of Vital Records is using ADAM  County participation is optional and forthcoming  ADAM functionality may be enabled/disabled at the facility level

NAPHSIS Annual Meeting 2014Slide 15 About the Scanner

NAPHSIS Annual Meeting 2014Slide 16 Training  Create E-Learning module using  iLinc learning tool  One-on-one user training  Helpful training guide for end users

NAPHSIS Annual Meeting 2014Slide 17 Lessons Learned

NAPHSIS Annual Meeting 2014Slide 18 Measurements of Success

NAPHSIS Annual Meeting 2014Slide 19 On the Horizon We’re looking forward to partnering with more states as we continue to advance our technological capabilities.

NAPHSIS Annual Meeting 2014Slide 20 NAPHSIS ANNUAL MEETING| Seattle | June 8-11, 2014 VITAL RECORDS: A CULTURE OF QUALITY Thank You (602) (602)