1 Performance Management Program SETTING OBJECTIVES COACHING EVALUATING GIVING & RECEIVING FEEDBACK

2 List the six steps in developing and using high impact, motivating and measurable objectives Identify the three essential parts of writing any job objective Write an objective for yourself By the end of this training, you will be able to:

3 Definition of Performance Objective

4 What does SMART stand for? S ____________________ ______________________ _____________________ ___________________ M A R T

5 Why set Performance Objectives?

6 JOB DESCRIPTION Performance Objectives Go BEYOND the job description.

7 Six steps 1. Review key documents 2. Define and prioritize objectives 3. Manager and employee draft objectives 4. Planning meeting 5. Check-in meetings 6. Performance evaluation meeting

8 Step 1: Supervisor Reviews Key Documents

9 How do I support my team in working toward its goals? What is the best way to measure this objective? Where do I need to improve and what support do I need? Step 1: Employee Answers:

10 Step 2: Types of Objectives Essential job tasks Problem-solving Skill development

11 Step 3: Supervisor and Employee Draft Objectives SMART Easily understood Motivating Determine priorities 5-7

12 Step 4: Planning Meeting DISCUSS AGREE PLAN

13 Step 5: Check-in Meetings

14 Step 6: Evaluation Meeting

15 How to Write a SMART Objective Action verb Object of action verb Measure Objective

16 How to Write a SMART Objective Submit monthly reports on the 25 th Objective

17 How to Write a SMART Objective Prepare and present project update with indicators at senior staff meeting Objective

18 Which of these verbs are measurable Action Verbs? YESNO Decrease / increase Be aware of Distribute Understand Build the capacity of

19 How to Write a SMART Objective Design vehicle tracking system per security code by June Objective

20 Measure Categories MeasurementExample QuantityFour reports; All vehicles; Three donor visits; Five performance appraisals; 80% of children QualityCompleted with no errors; % of tests repeated; rate of employee turnover CostWithin budget; at a savings of 5% from previous quarter; %variance from budget TimeWithin 2 days of request; by the 15 th of each month; quarterly StandardIn accordance to ORR requirements; per Cooperative Agreement standards; department standards

21 Activity Write an objective for yourself. Have a partner review. Is it SMART?

22 Overcoming Obstacles Lack of time Frequently changing No support from supervisor No direction from above Hard to measure

23 Wrap-up SMART Six Steps Action verb Object of action verb Measure Objective