Access Services FY 2004 ADA Paratransit Plan Attachment A – Paratransit Plan Principles

Plan Goal zContinue to provide ADA complementary paratransit service in accordance with the ADA regulations and the needs of the community in a cost effective manner.

Plan Objectives zBase plan on realistic expectations of ADA complementary paratransit service, demand and costs zEncourage improved fixed-route accessibility throughout LA County zSeek new funding to provide support services to augment ADA paratransit service

Impacts on Ridership zNext-day reservations and service - added scheduling efficiency zService adjustments (open returns, no-show corrections, unforeseen circumstances) zAugust 2002 fare change zAvailability of other services - muni and local dial-a-rides, taxi subsidy programs, etc.

Develop Service Model zEstablish realistic expectations of ADA paratransit service zNext-day reservations zRespond to customer input for same-day service component zDevelop service policies and standards that are achievable and consistent with the service design

Service Model Concepts zMeet all ADA paratransit demand and add non-ADA same-day service component for customer convenience zSubsidy program to provide additional same day trips zAmount of resources for subsidy program will vary, depending on trip demand and funding

Service Model - Policies zReservation Hours 6 a.m. to 10 p.m. yScheduling time needed to better share next- day rides yEnsure someone at provider to answer phones whenever vehicles are on the street zHold time of 4 minutes to allow reservationists more time with customers yAllow multiple reservations in one call

Other Plan Elements zGroup trips zSanta Clarita fares zTransfer point change to Olive View Hospital zTrip-by-trip Eligibility based on functional ability to use fixed route transit service

Other Plan Elements (cont’d) zCombining standing order and next-day trips zFare payment alternatives - non-cash option for implementation zVehicle funding alternatives zCreate the Access Services Foundation

Recommendations zNext-day with same-day service component zOngoing communication with member agencies, community and MTA zClear policies and procedures zRolling five-year planning cycle to be established with Business Plan in early ‘03

Timeline for Approval zCommunity Meetings through Nov. and Dec. zCommunity Advisory Committee 11/12 zAnnual Meeting in Concept 11/14 zMTA Operations Committee meeting 11/21 zAccess Services Board meeting 12/9 zMTA Board meeting 12/12

Timeline for Implementation zMaximum advance reservations limitation change - upon completion of the public involvement and training process zCoupons - immediately zRemaining plan elements - July 1, 2003