Delaware Valley Community Health, Inc. Taking Healthcare into the Future

Administrative offices in Philadelphia Administrative offices in Philadelphia Operates 6 community health centers in Philadelphia and Montgomery Counties Operates 6 community health centers in Philadelphia and Montgomery Counties Approx 250 staff Approx 250 staff Delaware Valley Community Health, Inc. (DVCH)

Successful Practices Thus Far: Staffing Strategy Immediately recruited for new staff Immediately recruited for new staff Incorporated existing staff Incorporated existing staff President/CEO integral to introducing all levels of staff to the importance of the initiative President/CEO integral to introducing all levels of staff to the importance of the initiative

Successful Practices Thus Far: Marketing Strategy Developed customized marketing materials to distinguish our brand in our local service areas Developed customized marketing materials to distinguish our brand in our local service areas –Buttons –Posters –Flyers –Banners

Successful Practices Thus Far: Inreach Strategy Held kick off events at each health center Held kick off events at each health center Informing scheduled uninsured patients of ability to apply for insurance Informing scheduled uninsured patients of ability to apply for insurance Developing plan to contact other uninsured patients Developing plan to contact other uninsured patients

Successful Practices Thus Far: Outreach Strategy Coordinator received press and was directly quoted in our local newspaper Coordinator received press and was directly quoted in our local newspaper Conducted 2 outreach events to date Conducted 2 outreach events to date Currently fielding requests from churches and other community groups for presentations and enrollment events Currently fielding requests from churches and other community groups for presentations and enrollment events

Successful Practices Thus Far: Our Results Total contacts to date: 280 Total contacts to date: 280 Outreach events conducted: 2 Outreach events conducted: 2 Individuals assisted with (paper) applications: 8 Individuals assisted with (paper) applications: 8 Appointments (for enrollment) scheduled: 73 Appointments (for enrollment) scheduled: 73

The Challenges Thus Far: Information on the Qualified Health Plans not being available until October 1 Information on the Qualified Health Plans not being available until October 1 Inability to successfully complete the entire application process on healthcare.gov Inability to successfully complete the entire application process on healthcare.gov Organization not yet listed on healthcare.gov for our service areas Organization not yet listed on healthcare.gov for our service areas Managing staff anxieties Managing staff anxieties