Departmental Assessment Process

 The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results.  CVCC is familiar with CS Educational Programs, but there are others.

 CS Educational Programs  CS Administrative Support Services  CS Academic and Student Support Services  CS – Research (Does not apply to CVCC)  CS Community/Public Service

 President  Financial & Administrative Services  Accounting  Facilities Management  Human Resources  Safety & Security  Information Technology Services  Institutional Advancement  Institutional Effectiveness & Strategic Planning

CS Academic and Student Support Services  Academic Affairs & Student Services  Altavista Center  Amherst Center  Appomattox Center  Bedford Center  Campbell County Early College  Business & Allied Health  Humanities & Social Sciences  Science, Math, & Engineering  Distance Education  Library Services  Student Services  Admissions & Records  Counseling  Financial Aid  Student Activities

 Workforce Solutions and Community Education

 Departmental assessment is the systematic and ongoing method of gathering, analyzing, and using information from measured outcomes to improve department outcomes.  The primary purpose of assessment is to improve the quality of services to students, employees, and the community by fulfilling the mission and accomplishing the goals of the College.

 Something we have to do just for SACSCOC  You have to be a research expert to do assessment  You can’t measure what is done in certain departments to improve the College  Assessment is someone else’s job  It will be used to judge a department/individual  The purpose is to prove your department is 100% successful  Assessment is a top down approach

 Ongoing, integrated, and institution-wide research-based planning and evaluation ◦ Systematic review of mission, goals, and outcomes ◦ Continuous improvement of institutional quality ◦ Demonstrate CVCC is effectively accomplishing mission

Affirm CVCC Mission - Achieve 2015 Department Outcomes Assessment Measures Target Goals Results and Finding Actions Based on Results Evidence of Improvement CVCC Departmental Assessment Cycle

 As a department read and review Mission and Goals  Collaboratively within the department select the Mission and Goals that is “most” supported by routine operations  Discuss and brainstorm activities, programs, ideas, ways, etc., your department supports CVCC’s Mission and Achieve 2015 Goals

 Specific statements that describe activities required to support the accomplishment of CVCC Mission or Achieve 2015 Goals ◦ Approximately 5 outcomes  Linked and derived from mission and goals  In addition to mission and goals related, outcomes should include ◦ Student Satisfaction ◦ Employee Satisfaction ◦ Customer Service/ “Point of Service”

 Make sure it is useful and leads to improvements  Consider where and when the assessment will occur  Are there existing assessments?  Multiple measures ◦ Enrollment data ◦ Employee and Student Satisfaction Surveys ◦ Points of Service Surveys ◦ Focus groups ◦ Follow-up phone calls ◦ Documentation of work completed

 Specific  Measurable  Attainable  Results-oriented  Time Specific  Align the target goals with the assessment method

 Compare actual performance with intended performance for each outcome  Keep it simple  Identify areas of strengths and weaknesses for the department  Discussion within department (maybe even students) on how to improve department in relation to mission and goals

 Specific and documented actions  Brainstorm  Collaborate within department  Document ◦ Task completed ◦ New activities ◦ Internal department processes ◦ Changes to operations ◦ Training that occurred as a result

 Trend data  Enrollment data  Student Satisfaction  Employee satisfaction  Narrative from staff discussion  Student/employee comments, interviews, focus groups  New programs

1: Support Expansion of Educational Programs Personnel Allocation: 5% Associated Mission Statement Item: Providing open, flexible, affordable, quality learning opportunities for personal growth and the acquisition of knowledge and skills necessary for productive and meaningful life., Providing general education, transfer, applied science, certificate and diploma programs., Determining and addressing the training needs of business, industry, and government to benefit the service area. Associated Achieve 2015 Goals: - Access: Increase the number of individuals who are educated and trained by Virginia's Community Colleges by 50,000 to a total of 423,000, with emphasis on increasing the number from underserved populations by at least 85,000 individuals. Providing Department: Institutional Effectiveness & Strategic Planning Department Outcome The Office of Institutional Effectiveness and Planning will support the development of at least one new academic program by completing needs assessments and adhering to SCHEV and SACS COC requirements for starting new academic programs. Assessment Measure Assessment measures will include completed needs assessments, submission of SCHEV and SACS COC applications for new programs (if needed), and approval of minutes from the Curriculum Committee and Local Board on the approval of new academic programs. Target Goals The Office of Institutional Effectiveness and Planning will complete, in a timely manner, 100% of the needs assessments and SCHEV and SACS COC requirements for starting new programs. Results and Findings Actions Based on Results Evidence of Improvement

 Department assessment coordinator responsibilities ◦ Timeline ◦ Future training ◦ Accountability scorecard ◦ Compliance Assist ◦ Ongoing support from IESP

Process StepTime frame CVCC Mission and GoalsAugust 16, 2013 Department OutcomesAugust 16, 2013 Assessment MeasuresSeptember 6, 2013 Target GoalsSeptember 20, 2013 Results and FindingsNovember 1, 2013 Actions Based on ResultsNovember 22, 2013 Evidence of ImprovementJanuary 17, 2014