Microapps for Business WELCOME TO… CGS 2100 Microapps for Business with your host Kyle Gower-Winter

What are we covering today? Get to know each other Talk about course materials Explore the course websites Go through the syllabus Learn class policies and procedures Discuss the Semester Agenda Start Chapter 1

Preliminary Business Students not in attendance today will be dropped from this course There is a web-based section: http://service.cs.fsu.edu http://apps3.oti.fsu.edu/RegistrarCourseLookup/SearchForm Please turn off all cell phones.

Introduction to Information Systems Chapter 1: Introduction to Information Systems Information Concepts What Is an Information System Business Information Systems Systems Development Organizations and Information Systems Competitive Advantage Performance-Based Information Systems Information Systems Personnel Topics: Please turn your cell phone off.

Information Concepts Key Terms Chapter 1.1 data information process knowledge

Information Systems What information systems have you interacted with since the beginning of the semester? How about this week? How about today? Is it possible to exist without interacting with information systems?

Basic Questions What is information? What is a system? What is an information system? What is it good for?

Applying Knowledge Base Data vs. Information Processing Applying Knowledge Base DATA Raw Facts Hours Worked Pay Scale Overtime def Overtime Scale INFO Useful, valuable Facts: Total Paycheck

Characteristics of Valuable Information Accurate Complete Economical Flexible Reliable Relevant Simple Timely Verifiable Accessible Secure

System A set of elements or components that interact to accomplish goals Takes some input, processes the input in its own way, and then produces some output

What is an Information System? Chapter 1.2 What is an Information System? Key Terms input processing output Feedback Forecasting Technology infrastructure Computer-based information system (CBIS) hardware software database Telecommunications Networks Internet intranet extranet procedures

Information System (IS) A set of interrelated elements or components that collect (input), manipulate (process), and disseminate (output) data and information and provide a feedback mechanism to meet an objective.

Information System Components Processing Input Output Feedback Input: the activity of gathering & capturing raw data Processing: converting or transforming data into useful outputs Output: production of useful information: documents and reports Feedback: output that is used to make changes to input or processing Forecasting: the process of predicting future events to avoid problems

Computer-Based Information Systems CBIS: Composed of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.

CBIS Components Hardware Software Database Computer equipment used to perform input, processing, and output activities Software Computer programs that govern the operation of the computer Database Organized collection of facts and information

CBIS Components Telecommunications Network Electronic transmission of signals for communications; enables organizations to link computer systems into effective networks. Network Connected computers and computer equipment that enable electronic communications.

CBIS Components Internet The world’s largest telecommunications network consisting of thousands of interconnected networks

CBIS Components People Procedures The most important elements in most CBIS Procedures Strategies, policies, methods, and rules for using CBIS (Process).

Business Information Systems Chapter 1.3 Business Information Systems Key Terms E-commerce M-commerce transaction Transaction Processing System Enterprise Resource Planning System Management Information System Decision Support System Artificial Intelligence Expert system Knowledge base Virtual reality

Information Systems TPS MIS DSS ES Information Systems assist us in Collecting and storing pertinent information about our business or organization. Analyzing that information in order to judge the state of our business or organization. Making difficult decisions regarding our business or organization. Automating the knowledge and skills of experts. MIS DSS ES

The Formal Information Systems TPS: Transaction Processing System MIS: Management Information System DSS: Decision Support System GDSS: Group ESS: Executive ES: Expert System An artificial intelligence (AI) discipline.

Business Information Systems E-commerce Any business transaction executed electronically between two parties: B2B B2C C2C M-commerce Transactions conducted anywhere, anytime.

Transaction Processing Systems Any business related exchange. Transaction processing system A CBIS used to record completed business transactions. Enterprise Resource Planning (ERP) System A set of integrated programs capable of managing a company’s vital business operations for an entire multisite, global organization. Well suited for for basic business tasks such as customer billing

Management Information System A CBIS used to provide routine information to managers and decision makers.

Decision Support Systems CBIS used to support problem-specific decision making. Well suited to complex problems.

Artificial Intelligence (AI), Expert Systems (ES) & Virtual Reality A field that involves computer systems taking on the characteristics of human intelligence Expert Systems (ES) Gives the computer the ability to make suggestions and act like an expert in a particular field. The collection of data, rules, procedures, and relationships that must be followed to achieve value or the proper outcome is contained in the expert system’s knowledge base. Virtual Reality The simulation of a real or imagined environment that can be experienced visually in three dimensions.

Considering IS Types TPS This system supports a transaction MIS DSS ES This system supports a transaction This system produces a report based on a database queries This system incorporates special, problem-specific models, and calculations to provide information on which to base a decision This system simulates human intelligence by applying expert knowledge or skill to problem-solving

Now it’s time for…

Name that Computer Based Information System!

Automobile Diagnostic System TPS MIS DSS ES Name That System! Automobile Diagnostic System

FSU Course Lookup System TPS MIS DSS ES Name That System! FSU Course Lookup System

Amazon.com On-line Store TPS MIS DSS ES Name That System! Amazon.com On-line Store

TPS MIS DSS ES Name That System! Google

TPS MIS DSS ES Name That System! Progressive.com

Chapter 1.4 Systems Development Key Terms Systems Development

Systems Development The activity of creating or modifying existing business systems. Investigation Analysis Design Implementation Review

Organizations and Information Systems Chapter 1.5 Organizations and Information Systems Key Terms Organization Value chain Culture Organizational culture Organizational change Technology diffusion Technology infusion Technology Acceptance Model (TAM)

Organizations Organizations Formal collections of people and various resources established to accomplish a set of goals Organizations are like a community with a mission

Organizational Culture & Change A set of major understandings and assumptions shared by a group. Organizational Culture The major understandings and assumptions for a business, a corporation, or an organization. Organizational Change The responses that are necessary for for-profit and nonprofit organizations to plan for, implement, and handle change.

Organizations as Value Adding Systems Value Transformation Value-added processes Increase the relative worth of the combined inputs on their way to becoming final outputs of an organization Inputs Money Materials People Machines Data Information Decisions Outputs Products Services Data Information

The Value Chain

Role of Information Systems in the Value-Added Process Traditional View Information systems are used to control and monitor value-added processes. Contemporary View Information systems are intertwined with the processes themselves, and are considered a part of them. Information systems themselves add value.

Technology Diffusion, Infusion, & Acceptance A measure of how widely technology is spread throughout an organization Technology Infusion The extent to which technology is deeply integrated into an area or department. Technology Acceptance Model (TAM) A description of the factors that can lead to higher acceptance and use of technology in an organization.

Competitive Advantage Chapter 1.6 Competitive Advantage Key Terms Competitive advantage Five-forces model Strategic alliance

Competitive Advantage A significant and (ideally) long-term benefit to a company over its competition. Obtained by Improving, Creating, or Altering the Industry Five-Forces Model Rivalry among Existing Competitors Threat of New Entrants Threat of Substitute Products Bargaining Power of Customers Bargaining Power of Suppliers

Competitive Advantage cont. Strategic Alliance (strategic partnership) An agreement between two or more companies that involves the joint production and distribution of goods and services.

Performance-Based Information Systems Chapter 1.7 Performance-Based Information Systems Key Terms productivity Return On Investment (ROI) Total Cost of Ownership (TCO)

Performance-Based Information Systems Productivity A measure of the output achieved divided by the input required. Output Achieved Input Required Productivity = Quality The ability of a product to meet or exceed customer expectations

Return on Investments (ROI) and the Value of IS Return on Investment (ROI) A measure of IS value that investigates the additional profits or benefits that are generated as a percentage of the investment in information systems technology. Total Cost of Ownership (TCO Model) The total cost of owning computer equipment, including desktop computers, networks, and large computers.

Careers in Information Systems Chapter 1.8 Careers in Information Systems Key Terms Information center Information service unit Certification Chief Information Officer

Information Center & Service Unit A support function that provides users with assistance, training, applications development, documentation, equipment selection and setup, standards, technical assistance, and troubleshooting. Information Service Unit A miniature IS department.

Chief Information Officer (CIO) A manager at the vice-president level responsible for IS planning, policy, and standards. The CIO is focused on supporting corporate goals. http://www.oti.fsu.edu/

Other IS Roles Database Administrator Systems Programmer Network Specialist LAN Administrator Webmaster Trainer

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