TED Talk How Big Ideas Are Generated: Innovation: Digital, Consumer and Venture Aaron Martin, Senior Vice President, Strategy & Innovation

Key Aspects of Rapid Innovation Minimally Viable Product- “Fail Fast, Cheaply” Rapid, Small Batch Innovation- “Rinse, Lather Repeat” Rapid Testing with Customers- “Search for Customer Pain” Product Vision- “Working Backwards Press Release” Small, Focused Teams- “Two Pizza Teams”

Lean Startup: Small Batch Innovation Ideas Product Data Build Measure Learn

Product Development Process Product HypothesisShipped Product

Small Batch Innovation- Identify Customer Pain ID Customer Pain

Product Ideas and Customer Adoption Customers will adopt great product ideas if they address specific customer pain… Product Idea: Online Car Service Customer Pain: “Where’s my cab?”

HealthExpress.com

Boeing ACO Website

Telehealth Moving to a single, hardware- independent platform Make Telehealth pervasive Initial services rollout: Telestroke, Telepsych, Telehospitalist

Well Non-AcuteChronic/Acute Online Primary Care Care Coordination & Patient Engagement Consumer Health & Wellness Data/Analytics Improved Clinician Experience Digital/Consumer Areas of Focus

Product Hypothesis: Online Primary Care Customer Adopted Features Provider search/match Telehealth Online scheduling Electronic Health Record Secure messaging (Text, ) Physician ratings Features to Test Purchase online using insurance Online diagnostic triage Online procedure pricing Uber for Primary Care

Q&A

‘TED’ Talk Algorithms Mark Gargett, Vice President, Digital Integration

Marly J. Christenson, PhD, MS, RN, FNP, CPHQ, System Director, Patient Safety Providence Clinical & Patient Services ‘TED’ Talk High Reliability Efforts

High reliability is a framework to sustain important progress in patient safety and unite other bodies of work into an efficient, effective, and meaningful approach. Executive Learning Network for Patient Safety Alcoa Wenatchee Works September 2013

Simple non-technical skills make the difference Situational awareness Attention Communication Critical thinking Protocols Decision-making

What will success look like? Safety and reliability embedded in our culture Effective teamwork and communication Engaged caregivers Fewer adverse events Lower loss costs Better experience, outcomes, and affordability of care

High reliability is a framework to sustain important progress in patient safety and unite other bodies of work into an efficient, effective, and meaningful approach. Executive Learning Network for Patient Safety Alcoa Wenatchee Works September 2013

Simple non-technical skills make the difference Situational awareness Attention Communication Critical thinking Protocols Decision-making

What will success look like? Safety and reliability embedded in our culture Effective teamwork and communication Engaged caregivers Fewer adverse events Lower loss costs Better experience, outcomes, and affordability of care

Joel Gilbertson, Senior Vice President, Community Partnerships and External Affairs Current Trends in Governmental Affairs ‘TED’ Talk

Janice Newell, Senior Vice President, Chief Information Officer ‘TED’ Talk Epic progress report

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